Alexander Charman
Hemel Hempstead,Hertfordshire
Summary
A multilingual, dynamic, and results-driven individual with extensive expertise in sales, brand management, and marketing. Adept at persuasive negotiation and upselling, consistently achieving customer-focused outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work history
Flooring Operative Supervisor
Robert George Ltd
Aylesbury, Buckinghamshire
08.2023 - Current
- Managed a team of flooring operatives, ensuring efficient workflow.
- Took initiative and got on the tools when necessary to assist team members.
- Supervised installation of various types of flooring for optimal client satisfaction.
- Led the planning and execution of complex flooring projects, enhancing business reputation.
- Established safety protocols for the work environment, reducing onsite accidents.
Managing Director
Alkaline FX Ltd
Hemel Hempstead, Hertfordshire
04.2021 - 08.2023
- Took my knowledge from banking and built my investment fund whilst simultaneously educating others.
- Grew sales to £80,000 in a financial year with less no marketing spend.
- Managed trading capital of $100,000 for a proprietary firm.
- Formulated and implemented detailed marketing strategies, engaging with online audiences to drive sales.
- Produced high-quality social content, ensuring alignment with brand voice and messaging.
- Drove engagement across various business channels through visionary marketing strategies.
- Developed lasting relationships with clients, retaining high-value business to achieve against targets.
- Communicated effectively with customers, determining needs, providing recommendations and upselling services.
- Boosted monthly revenue figures by providing attentive, personalised client services.
- Closely monitored company finances, assessing development opportunities for maximum profitability.
- Resolved issues quickly through meticulous research and quick decision making.
- Delivered a high level of service to customers in effort to build upon future relationships.
- Communicated with customers about our products, offerings, including policies, restrictions and refund policies.
Resin Flooring Specialist
Genco
Maidstone, Kent
06.2018 - 04.2020
- Organised and carried out a range of general construction activities on site.
- Liaised with customers regarding site works and activities.
- Travelled all around the country to ensure customer satisfaction.
- Ensured care and efficient use of materials issued.
- Installed a variety of different floors.
- Carried out work to a high standard.
- Completed work issued in the agreed timeframe.
- Worked independently and as part of a team.
- Took responsibility to feedback any variations in the job against the schedule.
- Managed time effectively.
Customer Service Advisor
Santander
Hemel Hempstead, Hertfordshire
05.2016 - 04.2018
- Acted as the first point of contact for customers in the branch.
- Assisted customers with day-to-day transactions, queries and servicing.
- Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff.
- Resolved customer questions, issues and complaints effectively and efficiently, finding mutually beneficial solutions.
- Developed rapport with the customer base by handling difficult issues with professionalism.
- Built strong and positive relationships with customers by staying polite and helpful throughout interactions.
- Scheduled, arranged and attended meetings with customers to maintain trusting and long-lasting relationships.
Education
GCSEs -
St Columba's College
St Albans, HRTA-Levels / BTEC Level 3 -
The Watford UTC
Watford, NTHSkills
- Persuasive Negotiator
- Sales
- Brand management
- Marketing
- Problem-solving
- Time Management
- Communication Skills
- Social media marketing
- Multilingual (Fluent in Spanish)
- Upselling
- Customer-focused
- Adobe Illustrator
- Adobe Photoshop
- Adobe Premiere Pro
- CRM Expertise
Languages
English
Native language
Spanish
Proficient (C2)
Certification
- L3 Senior Financial Customer Service Adviser Apprenticeship
(Taken during my time at Santander)
Timeline
Flooring Operative Supervisor
Robert George Ltd
08.2023 - Current
Managing Director
Alkaline FX Ltd
04.2021 - 08.2023
Resin Flooring Specialist
Genco
06.2018 - 04.2020
Customer Service Advisor
Santander
05.2016 - 04.2018
GCSEs -
St Columba's College
A-Levels / BTEC Level 3 -
The Watford UTC
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