Reading
Alexander Akoto
Infrastructure Support Analyst
London,Dagenham
Summary
Determined Infrastructure Support Analyst with background in Windows and other operating systems. Bilingual employee with a couple of years of knowledge in emerging technologies, including cloud computing and virtualization. Offering talent in using positive supervisory techniques to improve team productivity. Quality-driven with extensive understanding of troubleshooting techniques and enthusiastic professional tasked with mitigating future network issues. Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs. Hardworking and passionate job seeker with strong organizational skills eager to secure a top level position in the tech environment. Ready to help team achieve company goals and also with strong interpersonal and task prioritization skills.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
Infrastructure Support Analyst
Absa Bank Ghana Limited
Accra
08.2019 - Current
- Resolved issues regarding microsoft office suite and MS teams as well as other softwares using range of tools and technologies to troubleshoot problems and identify solutions.
- Escalated highly critical issues to senior team members for effective resolution.
- Installed and configured software applications and tested all solutions for effectiveness.
- Monitored network system performance and determined appropriate solutions when issues were discovered.
- Worked in team-driven environments and communicated effectively with stakeholders.
- Led End-User Tech team in delivery of O365 project, resulting in a 100% migration of all colleagues within business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Application Support Analyst
Absa Bank Ghana Limited
Accra
01.2019 - 08.2019
- Collaborated with colleagues and center support team to expedite incident resolutions.
- Performed software application and disaster recovery testing to guarantee business readiness following fail-overs.
- Provided 24/7 support for users and branch ATMs to prevent impact to business.
- Installed, configured and provided ongoing configuration management for ATMs and other applications.
- Performed quality assurance testing on new software releases for alignment with goals for efficiency and performance.
- Provided training to end users on new and updated systems and software.
- Prepared in-depth reports for each project managed and updated documentation as changes occurred.
Teller
Absa Bank Ghana Limited
Accra
01.2016 - 10.2017
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Processed customer transactions promptly, minimizing wait times.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
Education
Bachelor of Science - Information Technology
Methodist University Ghana
Dansoman 04.2020 - Current
Diploma - Information Technology
Koforidua Technical University
Koforidua 09.2013 - 05.2015
Skills
Dependable and Responsible
Accomplishments
- Provisioned, installed and configured 200 existing laptops to users to work remotely which saved the business over millions in procuring new laptops.
- With my technical expertise i resolved a long outstanding product issue which restored customer satisfaction and revenue generation for Absa card issuance.
- Collaborated with my team and other stakeholders to set up an alternative office at the Business Continuity Management Site during the early days of COVID.
- Ensured all colleagues equipments and workstations were promptly set up to manage call risk appropriately.
- Achieved a successful migration of over 2000 outlook mailboxes on-prem to cloud with accuracy, efficiency and minimum interruption to users and business activities to make secured mobile access to exchange online.
- With my exceptional and outstanding support in the Tech space of the business i was awarded the Fixer Award and Absa Personality of the year 2020
Certification
CompTIA Security+
Interests
Web Surf
Research
Travel
Sports
Reading, Research, Web-surf
My hobbies are reading, researching and web surfing. Along with this, I also like traveling and watching sports. I usually spend my leisure doing any of these hobbies because that's what keeps me abreast and updated on the current structures of business and organizations.
Timeline
AWS ML and AI Training
12-2021
Bachelor of Science - Information Technology
Methodist University Ghana
04.2020 - Current
Infrastructure Support Analyst
Absa Bank Ghana Limited
08.2019 - Current
Application Support Analyst
Absa Bank Ghana Limited
01.2019 - 08.2019
Teller
Absa Bank Ghana Limited
01.2016 - 10.2017
Diploma - Information Technology
Koforidua Technical University
09.2013 - 05.2015
CompTIA Security+
09-2011
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