Jason Dobbs
London,Dagenham
Summary
Dynamic and results-driven professional with a strong background in leadership, integrity, and problem solving. Proven expertise in client relationship management, sales, and business development. Adept at job advertising, closing techniques, and customer service. Exceptional communication skills and proficiency in Microsoft Excel enhance the ability to deliver outstanding results. Committed to leveraging skills to drive business growth and exceed targets.
Overview
7
7
years of professional experience
Work History
Head of Membership and Retention
Virgin Active
London, City of London
03.2024 - Current
- Lead team to drive a 10% sales increase vs Prior year
- Generated Key Performance Indicator reporting to drive better performance.
- Set daily and weekly sales targets for team to boost productivity
- Developed strong relationships with stakeholders to enhance brand awareness
- Evaluated solutions and made informed decisions using critical thinking
- Utilised Microsoft Excel and CRM software to produce documents and communications
- Strengthened commercial awareness by managing and establishing corporate partnerships
- Developed accurate weekly and monthly planners to drive net growth
Recruitment Manager
Drivers Direct
St Albans, Hertfordshire
11.2021 - 03.2024
- Managed a warm desk and developed it into a successful recruitment team resulting in a 30% increase in revenue
- Developed and implemented a new recruitment strategy based on organisational needs and customer insights, improved hiring goal delivered a strategic plan to enhance the trust of clients and candidates to work with us as agency, in result of this our google review rating increased a 1.7 to 4.7 stars (current) achievement by 30%
- Manage the full-cycle recruitment process and increased positions filled by 40% within a year
- Assisted in the recruitment process from sourcing candidates to schedule interviews and hiring rate increased to 60%
- Setting and implementing daily / weekly tasks to the team
- Built and strengthen successful and ongoing relationships with new and lapsed clients
Senior Car Sales Executive
White Rose Motors
Finchley
09.2020 - 11.2021
- Selling new and used vehicles
- Demonstrating vehicles to customers and leading the customer experience throughout the process
- Analysing sales performance on a regular basis to maximise target achievement
- Developed and maintained excellent working relationships with clients and customers, resulting in a high level of customer satisfaction
- Created job adverts and postings and posted jobs to appropriate job boards, resulting in a high volume of customer enquires and viewings
- Demonstrating solid knowledge of the vehicles that we are selling to match the customers needs
- Setting up the showroom, making space for new fleet and sold vehicles
- Advertising promotional offers on social media and in our showroom to increase sales
- Upselling warranties and the available accessories
- Ensuring that our cars undergo a 12-point inspection before any cars are delivered in prime condition
- Carrying out test drives with customers while explaining the features of the vehicle
Team Leader
Avis Budget Group
Heathrow Airport
10.2017 - 06.2020
- Taking ownership the full rental experience from vehicle preparation, interacting with customers to handling returns
- Providing excellent face-to-face customer service
- Being a brand ambassador - positively promoting our products and services
- Motivated, coached and managed team of 20 employees to achieve sales and service targets
- Recruited and trained team of 5 members, which have now gone on to be placed in managerial positions within the company in the respective fields
- Invented and created sales game plans to motivate and incentivise staff, which increased team morale and productivity throughout the year
- Scored 100% on all 10 secret shopper tests
- Collaborating with the team to manage fleets, KPI's to achieve plan and exceed the customers' expectations
- Liaising with airport manager regarding completing daily duties in the office
- Motivating the team to continuously achieve the best in reaching targets and increasing revenue for the business
- Managing the Front of House providing on the spot support and coaching
- Identifying and passing on new business leads and managing partner relationships to onsite and offsite teams to maximise the number and value of business opportunities
Education
BA (Hons) - Accounting and Finance
Greenwich School of Management
Level 2 - Business and Administration
NCFE
National Diploma - Sports and Exercise
Easton College
Skills
- Leadership
- Integrity
- Problem Solving
- Client Relationship Management
- Sales
- Business Development
- Job Advertising
- Closing Techniques
- Customer Service
- Effective Communication
- Microsoft Excel
Accomplishments
- Head of Department employee of 2024
- The Highest Sales Revenue generated in Q4 (2024) in the U.K
- Awarded Avis Budget Group C.E.O Badge, 01/01/20, Received a letter from C.E.O of Avis Budget Group; Larry D. De Shon for first-class customer service at London Euston. 1 of 3 C.E.O badge holders in the U.K.
- Drivers Direct Recruitment, 28/02/2024, Generated a profit margin of £150,000 over the course of 12 months, the branch's highest revenue generated in 5 years.
Timeline
Head of Membership and Retention
Virgin Active
03.2024 - Current
Recruitment Manager
Drivers Direct
11.2021 - 03.2024
Senior Car Sales Executive
White Rose Motors
09.2020 - 11.2021
Team Leader
Avis Budget Group
10.2017 - 06.2020
Level 2 - Business and Administration
NCFE
National Diploma - Sports and Exercise
Easton College
BA (Hons) - Accounting and Finance
Greenwich School of Management
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