Alex Thurlow-Ansty
Southampton,UK
Summary
Accomplished professional with extensive expertise in project management, project coordination, and system administration. Demonstrates proficiency in MS Project, Salesforce, and Microsoft Word and Excel. Adept at people management, initiative taking, and maintaining resilience under pressure. Known for exceptional communication skills and time efficiency. Committed to driving successful project outcomes and continuous professional growth.
Overview
7
7
years of professional experience
Work history
Project Manager
MGroup Services
Southampton
2025.09 - 2026.07
- Led end to end delivery of projects from start to finish ensuring alignment with business objectives
- Developed and maintained detailed project plans, timelines and resource allocations
- Identified, assessed and mitigated project risks and issues to minimise impact on delivery
- Ensuring projects were delivered on time within scope and to agreed quality standards
- Led project meetings, progress reviews and stakeholder communications
- Oversaw resource planning and workload management to optimise team performance
- Supported commercial activities, including billing, reporting and contract adherence
- Monitored project performance against SLA's and KPI's
- Ensured all health and safety, compliance and quality standards were met across project delivery
- Expedited issue resolution to minimise delays in project timelines.
- Implemented quality control measures, ensured adherence to standards.
- Strengthened stakeholder relationships through regular updates and clear communication.
- Facilitated smooth transitions between project stages for seamless progression.
- Promoted team collaboration for more innovative solutions in projects.
- Identified risks, implemented mitigation strategies for secure project outcomes.
- Mentored employees to maximise development potential.
Project Coordinator
MGroup Services
Southampton, Hampshire
2023.01 - 2025.09
- Coordinated the delivery of multiple concurrent projects across BAU/MPX
- Managed project coordination activities, including planning, scheduling, prioritisation, and action tracking to ensure successful delivery
- Supported the Delivery Manager in meeting key project milestones and deadlines
- Maintained high accuracy and organisation while managing a demanding and fast-paced workload
- Produced and quality-checked work packs prior to release; scheduled engineers and managed daily operational workloads
- Liaised effectively with field engineers, supervisors, subcontractors, and stakeholders to ensure seamless communication and delivery
- Monitored and reported on performance against SLAs, identifying and addressing potential risks or delays
- Led regular stakeholder meetings and weekly calls, ensuring clear communication and alignment throughout project lifecycles
- Assisted with billing processes and resolved commercial queries in a timely manner
- Played a key role in implementing new system processes to improve efficiency and align with business objectives
- Streamlined processes by implementing innovative management techniques.
- Assisted in developing detailed project plans, resulting in clearer direction.
- Provided essential administrative support during peak periods, facilitating smoother operation.
- Improved workflow efficiency with structured planning and coordination of tasks.
- Managed communication amongst project team members to foster collaboration.
- Liaised with suppliers and contractors for seamless delivery of resources.
- Worked closely with the Project Manager to define objectives, leading to clear guidelines.
- Coordinated project tasks, ensuring timely completion.
Works control administrator
MGroup Services
Southampton
2022.06 - 2023.01
- Managed client communication, ensuring queries and updates were handled professionally.
- Scheduled engineer workloads nationwide to maximise efficiency and meet deadlines
- Raised client purchase orders and processed invoices accurately meeting deadlines.
- Assisted senior administrators to effectively coordinate large-scale events.
- Increased efficiency of document retrieval with a well-organised filing system.
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
- Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Prepared detailed reports for streamlined decision-making processes using various software applications proficiently.
Retail Assistant
Primark
Southampton, Hampshire
2019.11 - 2022.06
- Delivered excellent customer service by greeting customers, answering queries, and providing product recommendations
- Assisted customers in locating items and making informed purchasing decisions
- Operated the till, handling cash, card, and contactless payments accurately
- Processed refunds, exchanges, and handled customer complaints professionally
- Replenished stock and ensured shelves were fully stocked and well-presented
- Monitored inventory levels and supported stocktaking activities
- Maintained store cleanliness and ensured displays were organised and visually appealing
- Promoted special offers, upselling products, and supporting sales targets
- Developed strong product knowledge to better assist customers
- Handled transactions, maintaining accurate till records.
- Maintained clean shop floor, promoting a welcoming environment.
- Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
- Handled cash register operations efficiently, minimising queue lengths at checkouts.
Education
GCSEs -
Regents Park
SouthamptonSkills
- Project management
- Project coordination
- System administration
- MS project proficiency
- People Management
- Initiative taking
- Communication proficiency
- Time efficiency
- Resilience under pressure
- Salesforce proficiency
- Microsoft Word and Excel
Personal Details
- Driver's License: Cars
- Eligible to work in the UK: Yes
- Highest Level of Education: GCSE or equivalent
- Industry: Customer Service, Project Management
- Total years of experience: 5
References
References available upon request.
Timeline
Project Manager
MGroup Services
2025.09 - 2026.07
Project Coordinator
MGroup Services
2023.01 - 2025.09
Works control administrator
MGroup Services
2022.06 - 2023.01
Retail Assistant
Primark
2019.11 - 2022.06
GCSEs -
Regents Park