Alex Owolabi
London
Summary
Motivated IT Business Analyst with Five years of expertise developing and implementing innovative IT initiatives. Adept in agile methodologies, working expertly to deliver efficient and effective software solutions to deadline.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
IT Business Analyst
Flying Tiger Copenhagen
London, Greater London
01.2024 - 05.2025
- Drove business analysis for the launch of Flying Tiger’s first global loyalty program, “Customer Club”, working with cross-functional teams to define program structure, user journeys, and technology requirements CMG Change Management Group
- Defined solution roadmap, conducted vendor evaluations, and selected Antavo’s loyalty cloud and Klaviyo’s marketing automation to underpin the global mobile loyalty app CMG Change Management Group
- Managed phased deployment beginning in Denmark and expanding to Nordics, Germany, and the UK, coordinating local adaptations while ensuring consistency across markets CMG Change Management Group
- Conducted impact assessments and mapped as-is/to-be customer engagement processes; defined functional and integration requirements to support personalized offers, points accrual, and member communications roiadvisers.com
- Supported agile delivery including UAT planning, creation of user stories, and documentation in Jira/Confluence; measured success through metrics like increased customer purchase frequency, engagement, and average order value
IT Business Analyst
The Perfume Shop
London, City of London
07.2023 - 07.2024
- Led the business analysis for implementing the Scurri delivery management platform, enabling The Perfume Shop to scale its online fulfilment operations and support growing customer demand
- Gathered and documented requirements to integrate over 10 carrier services, including Royal Mail and Evri, improving delivery flexibility and ensuring faster, more reliable shipping options
- Mapped existing manual fulfilment processes and defined to-be workflows to support automation of shipping label generation and dynamic carrier allocation
- Partnered with logistics, customer service, and IT teams to enhance the post-purchase customer experience, introducing branded tracking and real-time delivery updates via Scurri
- Supported phased rollout and testing across distribution centres and stores, contributing to a 95% on-time delivery rate during peak trading periods and reducing operational friction
Business analyst
B&Q
London, City of London
05.2020 - 05.2023
- Led business analysis for implementing a JDA Warehouse Management System across B&Q’s five regional consolidation centres and three main distribution centres, transitioning from paper-based legacy logistics to a fully digital WMS platform The Times+5Supply Chain Digital+5Asia Growth Partners+5
- Facilitated stakeholder workshops and process mapping to manage over 100,000 SKUs and integrate supply from ~600 vendors, enabling streamlined cross-dock, flow-through, and consolidation operations Supply Chain Digital+1Asia Growth Partners+1
- Defined as-is/to-be workflows and gap analysis to align logistics teams, vendors, and IT on automated picking, ASN via EDI, and barcode-driven shipment preparation
- Coordinated with third-party logistics providers (Wincanton, Logistex) for semi-automated tote-shuttle systems at the Worksop NDC, driving a 24% uplift in throughput and 28% higher productivity in small-item picking Wincanton+1Logistex Website+1
- Supported enterprise-wide rollout through training, UAT test planning, and documentation of functional and non-functional requirements in Jira and Confluence—ultimately contributing to projected logistics savings of ~€10 m/year and significantly improved stock accuracy in-store
Education
Master of Science - MSc International Management and Emerging Economies
Loughborough University
Loughborough 09.2020 - 07.2021
Bachelor of Arts - BA Management and Finance
BA Management and Finance
Leicester 09.2015 - 06.2018
Skills
Agile Methodologies (Scrum, Kanban) Requirements Gathering Business Process Modelling Stakeholder Management Business Systems Analysis Technical Documentation
Platforms: Magento, Shopify, Microsoft Dynamics AX, Adobe Experience Manager, POS/SCO Systems
Methodologies: Agile, Waterfall, SDLC
Tools: Jira, Confluence, MS Visio, Microsoft Office Suite
Testing: Functional Testing, User Acceptance Testing (UAT)
Timeline
IT Business Analyst
Flying Tiger Copenhagen
01.2024 - 05.2025
IT Business Analyst
The Perfume Shop
07.2023 - 07.2024
Master of Science - MSc International Management and Emerging Economies
Loughborough University
09.2020 - 07.2021
Business analyst
B&Q
05.2020 - 05.2023
Bachelor of Arts - BA Management and Finance
BA Management and Finance
09.2015 - 06.2018
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