Alex Lin
Preston,Lancashire
Summary
Results-driven leader with proven skills in communication and problem-solving in high-pressure environments. Leadership experience as Rugby Team Captain enhanced ability to navigate challenges. Silver Duke of Edinburgh award reflects expertise in navigation and survival planning. Background in Combined Cadet Force emphasises discipline and teamwork, complemented by customer service experience that fosters effective solutions for client satisfaction.
Overview
2
2
years of professional experience
Work history
Customer Service
Flounders
Flookburgh, Cumbria
2024.03 - Current
- Assisted customers with enquiries to improve overall shopping experience.
- Enhanced customer satisfaction by promptly addressing issues and concerns.
- Increased repeat business with superior customer service skills.
- Answered phone promptly to resolve customer queries.
- Managed queue during peak hours to ensure efficient checkout.
- Handled high volumes of transactions during holiday seasons efficiently.
Education
GCSEs -
Kirkham Grammar School
Kirkham, Lancashire 2019.09 - 2024.07
A-Levels -
Cardinal Newman College
Preston 2024.09 -
Skills
- Captain of rugby team at school - Helped develop my leadership and responsibility skills, especially in a high stress environment such as in a match, communicating with the team
- Silver Duke of Edinburgh award - Taught me navigation and survival skills, had to plan out our route, whilst camping and feeding ourselves
- Combined Cadet force - Showed me discipline and team building, doing drills such as marching teaching us discipline, and working with a team to overcome challenges
- Customer Service Job role - Patience and problem solving with customers, ensuring that problems get solved quickly and effectively, to keep customers happy
Timeline
A-Levels -
Cardinal Newman College
2024.09 -
Customer Service
Flounders
2024.03 - Current
GCSEs -
Kirkham Grammar School
2019.09 - 2024.07