Summary
Overview
Work history
Education
Skills
Additional Information
Timeline
Generic

Alex Larkham

Fortrose,Highland

Summary

Professional Summary

With 5 years of work experience, related to Food & Beverage and Retail. The biggest and best skills I have gained from these are Teamwork and communication. Over the years I have always been comfortable and confident to new and different working environments. Always willing to teach new starts who are unsure of what to do and if necessary, taking charge and leading my work colleagues from the trust I have gained from them over time.

Overview

4
4
years of professional experience

Work history

Food and beverage assistant

Courtyard By Marriott
Inverness , Highland
08.2023 - Current
  • Organised briefings with colleagues before the start of every shift to make sure our teamwork and communication are perfect throughout the whole shift.
  • Encouraged and trained to take responsibility for any problems when working on my own.
  • Taken charge of all stock checks, large and heavy supplies and health & safety guidelines.
  • Created new plans and strategies to help customer satisfaction and staff efficiency.
  • Encouraged motivation with colleagues before and during busy hours.

Customer Team Member

The Co operative group
Conon Bridge , Ross-Shire
10.2022 - 05.2023
  • Advised customers on shop offers, promotions and discounts.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Offered professional, efficient point-of-sale service to minimise queuing time and maximise customer satisfaction.
  • Verified shoppers' ID when selling age-restricted products.
  • Restocked shelves, facing up products, checking dates and verifying prices.
  • Helped with bakery duties, carefully transporting goods and organising well-presented displays.

Customer Service Assistant

Harbour Fish and Chips
Avoch, Ross-Shire
09.2021 - 10.2022
  • Communicated clearly with customers to calmly manage complaints, address order queries and handle menu concerns.
  • Maintain, clean and organised front of house area to welcome customers.
  • Served high volumes of customers in a fast paced service environment with exceptional care.
  • Cleaned, sanitised and organised food storage racks and bins, maintaining an excellent hygiene standard.

Education

Scottish Qualifications Certificate - Advanced Higher Music

Fortrose Academy
Fortrose, Ross-Shire
08.2022

Scottish Qualifications Certificate - Higher Mathematics

Fortrose Academy
Fortrose, Ross-Shire
08.2021

Scottish Qualifications Certificate - Higher Graphic Communication

Fortrose Academy
Fortrose, Ross-Shire
08.2021

Scottish Qualifications Certificate - National 5 Physics

Fortrose Academy
Fortrose, Ross-Shire
08.2021

Scottish Qualification Certificate - National 5 Design And Manufacture

Fortrose Academy
Fortrose, Ross-Shire
08.2021

Scottish Qualifications Certificate - Engineering Maths

Inverness UHI
Inverness, Highland

Scottish Qualifications Certificate - National 5 English

Fortrose Academy
Fortrose, Ross-Shire
08.2020

Skills

  • Cash Handling
  • Strategic sales knowledge
  • Team player
  • Complaint resolution
  • Stock management
  • Customer service
  • Organisation and Time Management

Additional Information

I enjoy getting involved, playing and watching all different types of sports including football, pickleball and cricket. I am a member of a local cricket team and have been playing for the team for over 5 years. I'm always looking for new ways in which I can improve my technique, and I enjoy coaching the younger team members. It's always a pleasure to see my enthusiasm and motivation extend to the other players. In terms of learning new and different activites or tasks, I find myself more efficient when being more practical just like learning about new sport or to fix my car or bike. Over the last 3 years I use my spare time consistently going to the gym 4 to 5 days a week, meeting up with my Trainer looking to learn more about the gym, new workouts and my personal limits in every session we have. Whilst pushing myself and wanting to grow in every workout.

Timeline

Food and beverage assistant

Courtyard By Marriott
08.2023 - Current

Customer Team Member

The Co operative group
10.2022 - 05.2023

Customer Service Assistant

Harbour Fish and Chips
09.2021 - 10.2022

Scottish Qualifications Certificate - Advanced Higher Music

Fortrose Academy

Scottish Qualifications Certificate - Higher Mathematics

Fortrose Academy

Scottish Qualifications Certificate - Higher Graphic Communication

Fortrose Academy

Scottish Qualifications Certificate - National 5 Physics

Fortrose Academy

Scottish Qualification Certificate - National 5 Design And Manufacture

Fortrose Academy

Scottish Qualifications Certificate - Engineering Maths

Inverness UHI

Scottish Qualifications Certificate - National 5 English

Fortrose Academy
Alex Larkham