Summary
Overview
Work history
Education
Skills
Accomplishments
Certification
Languages
Affiliations
References
Timeline
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Alex Havler

Kingston Upon Hull,East Riding of Yorkshire

Summary

Adaptable 17 year old professional with proven expertise in technological troubleshooting, strategic planning, and team building. Skilled in communication and maintaining composure under pressure, ensuring effective incident reporting and customer service. Proficient in hundreds of software, operating systems, and hardware repair, with additional skills in electrical wiring and bicycle repair. Committed to continuous learning and adept at adapting to life and technological changes, with a focus on accurate repair cost calculations. Recognized for positive team communication and attitude in a professional workspace.

Overview

1
1
year of professional experience
7
7
years of post-secondary education
1
1
Certification

Work history

Charity Shop Volunteering

AgeUK
Kingston Upon Hull, East Riding Of Yorkshire
11.2025 - Current
  • Monitored retail trends to recommend pricing strategies that maximised profitability.
  • Demonstrated product usage and features to customers.
  • Facilitated gift aid sign-ups, boosting charity income effectively.
  • Sorted and priced donations to enhance operational efficiency.
  • Ensured strict adherence to health and safety procedures for staff and customers.
  • Organised stock room for improved accessibility and workflow efficiency.
  • Maintained high cleanliness and hygiene standards throughout shop floor.
  • Managed till transactions accurately, ensuring precise accounting.
  • Provided exceptional customer service for up to 30 customers day, fostering repeat business and satisfaction.

Lakeside Restaurant Job

WakePark Restaurant
Trzcianka, Wielkopolska
07.2024 - 08.2024
  • Provided friendly and helpful customer service for over 20 expats per day living in Poland.
  • Carried out day-to-day duties accurately and efficiently.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Increased customer satisfaction by resolving issues.
  • Improved efficiency and productivity by acquiring new skills.

Education

GCSEs - Internet Technology, Photography

Sirius Academy North
Kingston Upon Hull
09.2020 - 06.2025

Vocational Qualification - Level 3 EAL Engineering

Wilberforce Sixth Form College
Kingston Upon Hull
09.2025 - 09.2027

Skills


  • Communication skills
  • Team building
  • Strategic planning
  • Knowledge of Software
  • Technological troubleshooting
  • Knowledge of operating systems
  • Patience with end users
  • Self-motivation
  • Customer service capabilities
  • Excellent customer service attitude

Accomplishments

  • Recognised by school staff as a role model for younger students and featured in assemblies promoting resilience and positive behaviour.
  • Developed a strong image that allows peers to confidently accept participating in a team task requiring resilience.

Certification

Aico – Certificate of Training (Expert Apprentice), 14/11/2025
Completed foundational training in domestic fire detection prior to full Expert Installer qualification.

Languages

English
Native
Polish
Beginner

Affiliations

  • Biking, Building/Optimising Computers, Exploration, Music in depth.

References

To whom it may concern,


I am pleased to provide a reference for Alex Havler, whom I had the pleasure of supporting
in my role as Assistant Head of Year. During this time, I came to know him as a polite,
dependable, and hardworking learner who consistently demonstrated a positive attitude
toward his education and responsibilities.


Alex is a young person with strong communication skills, treating staff and peers with
respect and showing confidence in interacting with others. He demonstrates excellent
teamwork, willingly supporting classmates and adapting well to group tasks.


He shows a strong sense of initiative and problem-solving ability, often approaching tasks
thoughtfully and asking sensible questions when needed. His behaviour has always been
exemplary, and he brings a mature, considerate approach to everything he does. In
addition, he is organised, keen to learn, and responds constructively to feedback.


I believe Alex would be a great asset to your company. His positive attitude, willingness to
help, and strong interpersonal skills make him well suited to a customer-facing and
team-oriented environment.


If you require any further information, please feel free to contact me.


Yours faithfully,


Miss Debra Swales
Assistant Head of Year 11
Sirius Academy North
dswales@siriusacademynorth.org.uk
01482 349600

Timeline

Charity Shop Volunteering

AgeUK
11.2025 - Current

Vocational Qualification - Level 3 EAL Engineering

Wilberforce Sixth Form College
09.2025 - 09.2027

Lakeside Restaurant Job

WakePark Restaurant
07.2024 - 08.2024

GCSEs - Internet Technology, Photography

Sirius Academy North
09.2020 - 06.2025
Alex Havler