Alex Edwards
London,middlesex
Summary
Logical thinker with top problem-solving abilities. Communicates well with non-technical audiences for speedy resolutions. Background in delivering exceptional customer service whilst carrying out maintenance and repairs. I am also a IT worker with skills of hardware and software. Analytical in investigating problems, tracing root causes and correcting routine or serious issues. Communicates easily with technical and non-technical personnel to deliver quality support.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work history
IT Technician
Paddington Academy
Paddington, City of Westminster
02.2020 - Current
- Troubleshot various incidents related to hardware, networks and software faults.
- Supported IT department in contract management and equipment purchasing.
- Prioritised incoming tickets to facilitate maximum efficiency.
- Resolved service requests within target timeframes.
- Resolving issues with internal and external stakeholders
- Completed value-adding tasks such as firmware upgrades and downgrades.
- Maintained optimum levels of IT support to [Number] staff across [Number] sites.
Wearhouse, Kitchen design and counter apprentice
Howdens Joinery
Hounslow, Hounslow
06.2018 - 11.2019
- Consistently exceeded sales targets through consultative selling.
- Provided assistance to warehouse workers through organisation and fast delivery.
- Liaised with other branches to secure kitchen and joinery products secure special order goods for customers.
- Maintained trader counter cleanliness through organisation to create excellent customer impressions.
- Swiftly and carefully unloaded and stored deliveries
- Performed stocktake checks every on a biweekly basis, recording details in CRM with 100% accuracy.
- Improved warehouse layout to maximise storage space.
- Used sketches, mock-ups and prototypes to convey design possibilities to clients.
- Engaged clients face-to-face and through inperson meetings to provide advice on optimal design and production methods.
- Interpreted client briefs to develop and produce innovative designs.
- Attended site visits to carry out surveys for upcoming projects.
Education
Apprenticeship - IT
Paddington Academy
London 02.2019 - 08.2020
Level 3 Btec Extended Diploma - Broadcast & Digital Media
Global Academy
Middlesex 09.2016 - 06.2018
Skills
- Exceptional communicator
- Exceptional customer service skills
- Hardware diagnosis
- Good knowledge of Android and IOS
- Good knowledge of Apple manager and Apple JAMF
- Great knowledge of Google Admin
- Some knowledge of Intune MDM
- Great in teamwork and individual work
Languages
English
Native
Timeline
IT Technician
Paddington Academy
02.2020 - Current
Apprenticeship - IT
Paddington Academy
02.2019 - 08.2020
Wearhouse, Kitchen design and counter apprentice
Howdens Joinery
06.2018 - 11.2019
Level 3 Btec Extended Diploma - Broadcast & Digital Media
Global Academy
09.2016 - 06.2018
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