Jack Freeman
Manchester,Cheshire
Summary
Dedicated professional with extensive experience in complaint handling and customer assistance within the telecommunications sector and retail. Recognised for exceptional communication skills and telephone etiquette, consistently delivering high-quality service. A proven team player committed to enhancing customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
IT technician
GBM Digital
Ardwick , Manchester
11.2019 - Current
- Delivered excellent customer service by troubleshooting and resolving technical issues.
- Streamlined IT processes for increased efficiency.
- Improved system performance with regular maintenance and updates.
- Assisted end-users to enhance their understanding of software applications.
- Installed, maintained, and repaired hardware components, ensuring optimal functionality.
- Provided IT support to staff members, improving overall operational efficiency.
- Installed operating systems and applications, maintaining a high level of reliability.
- Setup, configured, and troubleshot Microsoft 365 applications.
- Managed and maintained user accounts, permissions and security settings in Active Directory.
Non Trade Sales associate
Iceland
Hyde, Tameside
09.2018 - 11.2019
- Managed 10 - 12 staff member during evening shifts.
- Assisted colleagues for better team collaboration.
- Dealt with customer queries for an elevated level of service.
- Handled telephonic communications, enhanced external relations.
- Maintained positive and professional demeanor under pressure, handling difficult situations with composure and tact.
- Improved customer service by efficiently handling queries and complaints.
Education
GCSEs -
Hyde Community College
Hyde, Tameside 07.2011 - 07.2014
Certificate of Higher Education - Music technology
Ashton 6th form
Ashton-under-Lyne 06.2014 - 07.2016
Skills
- Complaint handling
- Customer assistance
- Telecommunications
- Exceptional communicator
- Exceptional telephone etiquette
- Team player
Affiliations
- fishing & wild camping
References
References available upon request.
Timeline
IT technician
GBM Digital
11.2019 - Current
Non Trade Sales associate
Iceland
09.2018 - 11.2019
Certificate of Higher Education - Music technology
Ashton 6th form
06.2014 - 07.2016
GCSEs -
Hyde Community College
07.2011 - 07.2014
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