Jack Freeman
Manchester,Cheshire
Summary
Dedicated professional with extensive experience in complaint handling and customer assistance within the telecommunications sector and retail. Recognised for exceptional communication skills and telephone etiquette, consistently delivering high-quality service. A proven team player committed to enhancing customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work history
IT technician
GBM Digital
Ardwick , Manchester
2019.11 - Current
- Delivered excellent customer service by troubleshooting and resolving technical issues.
- Streamlined IT processes for increased efficiency.
- Improved system performance with regular maintenance and updates.
- Assisted end-users to enhance their understanding of software applications.
- Installed, maintained, and repaired hardware components, ensuring optimal functionality.
- Provided IT support to staff members, improving overall operational efficiency.
- Installed operating systems and applications, maintaining a high level of reliability.
- Setup, configured, and troubleshot Microsoft 365 applications.
- Managed and maintained user accounts, permissions and security settings in Active Directory.
Non Trade Sales associate
Iceland
Hyde, Tameside
2018.09 - 2019.11
- Managed 10 - 12 staff member during evening shifts.
- Assisted colleagues for better team collaboration.
- Dealt with customer queries for an elevated level of service.
- Handled telephonic communications, enhanced external relations.
- Maintained positive and professional demeanor under pressure, handling difficult situations with composure and tact.
- Improved customer service by efficiently handling queries and complaints.
Education
GCSEs -
Hyde Community College
Hyde, Tameside 2011.07 - 2014.07
Certificate of Higher Education - Music technology
Ashton 6th form
Ashton-under-Lyne 2014.06 - 2016.07
Skills
- Complaint handling
- Customer assistance
- Telecommunications
- Exceptional communicator
- Exceptional telephone etiquette
- Team player
Affiliations
- fishing & wild camping
References
References available upon request.
Timeline
IT technician
GBM Digital
2019.11 - Current
Non Trade Sales associate
Iceland
2018.09 - 2019.11
Certificate of Higher Education - Music technology
Ashton 6th form
2014.06 - 2016.07
GCSEs -
Hyde Community College
2011.07 - 2014.07