Alessia Reyna
London,United Kingdom
Summary
2+ years Experienced Immigration Consultant Support, with expertise with liaising with both Private clients and Businesses, Skilled Worker Visa, Dependant and Citizenship Application.
Experience with legal drafting (i.e. contracts, privacy policies, application submission, review and appeal) and Legal Research (Lexis Nexis and Westlaw).
Experience with handling high volume case loads, managing complex schedules, communication between clients and consultants.
Highly skilled in Immigration Law with strong academic knowledge of English and Wales Law and European Law.
Overview
15
15
years of professional experience
Work history
Retail Sales Advisor
Sky UK
London
2024.09 - Current
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
Immigration Consultant Support
Newland Chase Ltd
City of London, United Kingdom
2022.01 - 2024.08
- Explained visa rules and regulations to comply with Department of Labour and Department of State standards
- Responded over 50 to in-person and telephone requests per week for information from general public, attorneys and other involved parties to facilitate the Immigration Consultant's work and speed up the process.
- Conducted Legal research, legal drafting to facilitate the visa application's process and ensured all sensitive data were restored according to regulations.
Technical Recruiter
Pro Active Technical Recruitment
Staines, England
2021.02 - 2021.12
- Monitored a high number of applications a short amount of time, qualifying and shortlisting responses to improve workflow efficiency
- Managed end-to-end recruitment processes, resulting in a streamlined workflow and improved candidate quality
- Improved candidates' standards through thorough language screening (mostly in Japanese), interview and assessment processes, securing optimal outcomes.
Visitor Experience Assistant
Japan House London
London, United Kingdom
2020.07 - 2021.01
- Utilised expert knowledge in Japanese and Japan to accurately answer historical and cultural questions and queries and produce accurate research for the management.
- Demonstrated geographical Asian expertise to offer comprehensive, engaging travelling tours
- Carefully prepared engaging translated scripts and presentations for high levels of tourist satisfaction and enjoyment.
Italian Teacher
NOVA Super Agency
Tokyo, Japan
2019.01 - 2020.06
- Planned lessons according to national standards to cover all requirements and prepare for standardised tests
- Supported students and parents with strategies for success in a virtual environment and assisted with assignments and projects.
Assistant Store Manager
Mc Donald Japan
Tokyo, Japan
2017.03 - 2020.03
- Trained other employees in customer service, food safety and performance requirements to keep up the standard required by the Company, while assigning weekly schedule and monthly rewards to the best employee.
Receptionist
Hostel Asakusa
Tokyo, Japan
2017.04 - 2018.09
- Organised and booked travel plans and itineraries, including transportation and overnight accommodations for clients, staff and leaders
- Monitored premises security, screened visitors, updated logs and issued passes
- Coordinated travel bookings such as flights, accommodation and transport on behalf of staff members to minimise workload
Cashier
Seven Eleven
Tokyo, Japan
2016.04 - 2017.03
- Used cash registers and POS systems to request and record customer orders and compute bills
- Checked prices and arranged for carry-outs to customer vehicles
Shift Manager
Mc Donalds Italia
Milano, Italy
2010.11 - 2016.03
- Improving the performance of the team training and mentoring new employees to maximise team performance.
- Adhered to company standards and compliance requirements for operations, cleanliness and efficiency, monitoring inventory movements, receipts, staff equipment and employee hours.
- Ordered stock and procured services to deliver on company goals
Education
LLB Law (Hons) - Law
Anglia Ruskin University
London, Greater London 2022.09 - 2025.07
Italian Immigration Law (Minor in EU Law) - Law
VIS Volontariato Internazionale Sviluppo
Italy 2023.10 - 2024.01
Economy, Business, Accounting, Import/Export, Informatic - Economy
Tokyo Shouka Houka Gakuin Senmongakkou
Tokyo, Japan 2018.04 - 2020.03
Japanese Languages, Culture, History and Geography - Languages
Intercultural Institute of Japan
Tokyo, Japan 2016.04 - 2018.03
LLM Master Degree - Law
The University of Law
London 2025.09 -
Economy - Economy
Istituto Dell'Acqua (High School)
Milan, Italy 2006.09 - 2012.07
Skills
- Legal Research
- Legal Tools (West Law, Lexis Nexis)
- Legal Proceedings
- Legal Terminology
- Conflict Resolution
- Caseload Management
- Legal Drafting
- Document Review
- 72 WPM typing speed
- Organization and Time Management Skills
- Attention to details
- Microsoft Office Suite
- Immigration Law
- EU Law
- Case Law Analysis
- Critical Thinking
- Problem Solving
- Communication skills
- Time Management
- Multitasking
Languages
Italian
Native
English
Fluent
Japanese
Proficient (C2)
Spanish; Castilian
Advanced (C1)
French
Upper intermediate (B2)
German
Elementary
Chinese
Beginner
Volunteer
From June 2020 to Present, Volunteer, D.E.I. Futuro Antirazzista, Managing the organization from social media, physical and virtual events, organizing the organization internally and promote social cause awareness.
Timeline
LLM Master Degree - Law
The University of Law
2025.09 -
Retail Sales Advisor
Sky UK
2024.09 - Current
Italian Immigration Law (Minor in EU Law) - Law
VIS Volontariato Internazionale Sviluppo
2023.10 - 2024.01
LLB Law (Hons) - Law
Anglia Ruskin University
2022.09 - 2025.07
Immigration Consultant Support
Newland Chase Ltd
2022.01 - 2024.08
Technical Recruiter
Pro Active Technical Recruitment
2021.02 - 2021.12
Visitor Experience Assistant
Japan House London
2020.07 - 2021.01
Italian Teacher
NOVA Super Agency
2019.01 - 2020.06
Economy, Business, Accounting, Import/Export, Informatic - Economy
Tokyo Shouka Houka Gakuin Senmongakkou
2018.04 - 2020.03
Receptionist
Hostel Asakusa
2017.04 - 2018.09
Assistant Store Manager
Mc Donald Japan
2017.03 - 2020.03
Japanese Languages, Culture, History and Geography - Languages
Intercultural Institute of Japan
2016.04 - 2018.03
Cashier
Seven Eleven
2016.04 - 2017.03
Shift Manager
Mc Donalds Italia
2010.11 - 2016.03
Economy - Economy
Istituto Dell'Acqua (High School)
2006.09 - 2012.07