Alessia Reyna
London,United Kingdom
Summary
2+ years Experienced Immigration Consultant Support, with expertise with liaising with both Private clients and Businesses, Skilled Worker Visa, Dependant and Citizenship Application.
Experience with legal drafting (i.e. contracts, privacy policies, application submission, review and appeal) and Legal Research (Lexis Nexis and Westlaw).
Experience with handling high volume case loads, managing complex schedules, communication between clients and consultants.
Highly skilled in Immigration Law with strong academic knowledge of English and Wales Law and European Law.
Overview
15
15
years of professional experience
Work history
Retail Sales Advisor
Sky UK
London
09.2024 - Current
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
Immigration Consultant Support
Newland Chase Ltd
City of London, United Kingdom
01.2022 - 08.2024
- Explained visa rules and regulations to comply with Department of Labour and Department of State standards
- Responded over 50 to in-person and telephone requests per week for information from general public, attorneys and other involved parties to facilitate the Immigration Consultant's work and speed up the process.
- Conducted Legal research, legal drafting to facilitate the visa application's process and ensured all sensitive data were restored according to regulations.
Technical Recruiter
Pro Active Technical Recruitment
Staines, England
02.2021 - 12.2021
- Monitored a high number of applications a short amount of time, qualifying and shortlisting responses to improve workflow efficiency
- Managed end-to-end recruitment processes, resulting in a streamlined workflow and improved candidate quality
- Improved candidates' standards through thorough language screening (mostly in Japanese), interview and assessment processes, securing optimal outcomes.
Visitor Experience Assistant
Japan House London
London, United Kingdom
07.2020 - 01.2021
- Utilised expert knowledge in Japanese and Japan to accurately answer historical and cultural questions and queries and produce accurate research for the management.
- Demonstrated geographical Asian expertise to offer comprehensive, engaging travelling tours
- Carefully prepared engaging translated scripts and presentations for high levels of tourist satisfaction and enjoyment.
Italian Teacher
NOVA Super Agency
Tokyo, Japan
01.2019 - 06.2020
- Planned lessons according to national standards to cover all requirements and prepare for standardised tests
- Supported students and parents with strategies for success in a virtual environment and assisted with assignments and projects.
Assistant Store Manager
Mc Donald Japan
Tokyo, Japan
03.2017 - 03.2020
- Trained other employees in customer service, food safety and performance requirements to keep up the standard required by the Company, while assigning weekly schedule and monthly rewards to the best employee.
Receptionist
Hostel Asakusa
Tokyo, Japan
04.2017 - 09.2018
- Organised and booked travel plans and itineraries, including transportation and overnight accommodations for clients, staff and leaders
- Monitored premises security, screened visitors, updated logs and issued passes
- Coordinated travel bookings such as flights, accommodation and transport on behalf of staff members to minimise workload
Cashier
Seven Eleven
Tokyo, Japan
04.2016 - 03.2017
- Used cash registers and POS systems to request and record customer orders and compute bills
- Checked prices and arranged for carry-outs to customer vehicles
Shift Manager
Mc Donalds Italia
Milano, Italy
11.2010 - 03.2016
- Improving the performance of the team training and mentoring new employees to maximise team performance.
- Adhered to company standards and compliance requirements for operations, cleanliness and efficiency, monitoring inventory movements, receipts, staff equipment and employee hours.
- Ordered stock and procured services to deliver on company goals
Education
LLB Law (Hons) - Law
Anglia Ruskin University
London, Greater London 09.2022 - 07.2025
Italian Immigration Law (Minor in EU Law) - Law
VIS Volontariato Internazionale Sviluppo
Italy 10.2023 - 01.2024
Economy, Business, Accounting, Import/Export, Informatic - Economy
Tokyo Shouka Houka Gakuin Senmongakkou
Tokyo, Japan 04.2018 - 03.2020
Japanese Languages, Culture, History and Geography - Languages
Intercultural Institute of Japan
Tokyo, Japan 04.2016 - 03.2018
LLM Master Degree - Law
The University of Law
London 09.2025 -
Economy - Economy
Istituto Dell'Acqua (High School)
Milan, Italy 09.2006 - 07.2012
Skills
- Legal Research
- Legal Tools (West Law, Lexis Nexis)
- Legal Proceedings
- Legal Terminology
- Conflict Resolution
- Caseload Management
- Legal Drafting
- Document Review
- 72 WPM typing speed
- Organization and Time Management Skills
- Attention to details
- Microsoft Office Suite
- Immigration Law
- EU Law
- Case Law Analysis
- Critical Thinking
- Problem Solving
- Communication skills
- Time Management
- Multitasking
Languages
Italian
Native
English
Fluent
Japanese
Proficient (C2)
Spanish; Castilian
Advanced (C1)
French
Upper intermediate (B2)
German
Elementary
Chinese
Beginner
Volunteer
From June 2020 to Present, Volunteer, D.E.I. Futuro Antirazzista, Managing the organization from social media, physical and virtual events, organizing the organization internally and promote social cause awareness.
Timeline
LLM Master Degree - Law
The University of Law
09.2025 -
Retail Sales Advisor
Sky UK
09.2024 - Current
Italian Immigration Law (Minor in EU Law) - Law
VIS Volontariato Internazionale Sviluppo
10.2023 - 01.2024
LLB Law (Hons) - Law
Anglia Ruskin University
09.2022 - 07.2025
Immigration Consultant Support
Newland Chase Ltd
01.2022 - 08.2024
Technical Recruiter
Pro Active Technical Recruitment
02.2021 - 12.2021
Visitor Experience Assistant
Japan House London
07.2020 - 01.2021
Italian Teacher
NOVA Super Agency
01.2019 - 06.2020
Economy, Business, Accounting, Import/Export, Informatic - Economy
Tokyo Shouka Houka Gakuin Senmongakkou
04.2018 - 03.2020
Receptionist
Hostel Asakusa
04.2017 - 09.2018
Assistant Store Manager
Mc Donald Japan
03.2017 - 03.2020
Japanese Languages, Culture, History and Geography - Languages
Intercultural Institute of Japan
04.2016 - 03.2018
Cashier
Seven Eleven
04.2016 - 03.2017
Shift Manager
Mc Donalds Italia
11.2010 - 03.2016
Economy - Economy
Istituto Dell'Acqua (High School)
09.2006 - 07.2012
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