Summary
Overview
Work history
Education
Skills
Languages
Certification
Affiliations
July 2019 NCS
June 2017 ‑ December 2017 Duke of Edinburgh silver
June 2016 ‑ December 2016 Duke of Edinburgh bronze
References
Timeline
Generic

Aleksandra Sroka

Wellingborough,Northamptonshire

Summary

Results-driven professional with a strong background in regulatory compliance and client relationship management. Adept at communicating clearly and resolving issues proactively, with a keen eye for detail. Proficient in Microsoft Office, CRM platforms, and social media advertising, consistently delivering high-quality outcomes under pressure. Currently seeking to further develop expertise in policy analysis and enhance strategies for client engagement.

Overview

6
6
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work history

Insurance consultant

NFU Mutual
Pitsford, Northamptonshire
05.2023 - Current
  • Explaining complex insurance terms in simple language.
  • Listening actively to understand clients' needs.
  • Adapted quickly to regulatory changes in the insurance sector; maintained compliance at all
  • Delivered informative presentations on various insurance products, enhancing client awareness and understanding.
  • Maintained up-to-date knowledge of industry changes, resulting in superior customer support.
  • Increased client trust by providing clear, accurate insurance advice.
  • Understanding the emotional and financial concerns of clients, especially during claims or life changes.
  • Built strong relationships with clients by consistently delivering exceptional service.
  • Reviewed existing policies of clients recommending any necessary updates or changes.
  • Performed administrative tasks such as maintaining records and handling policy renewals timely.
  • Managed social media profiles effectively, increasing fan engagement.

Optical Consultant

Boots Opticians
Rushden
08.2022 - 01.2023
  • Managed appointment system effectively, reducing customer waiting times.
  • Assisted clients in selecting appropriate eyewear to enhance vision and style.
  • Completed pre-screening training to develop customer service skills and knowledge.
  • Transitioned to administrative tasks, including handling phone calls and booking appointments.
  • Addressed customer queries and managed files to ensure smooth operations.
  • Gradually learned key terms and equipment through guidance from team leader.

Delivery Driver

Burger Blue
Rushden
04.2022 - 07.2022
  • Delivered goods efficiently and courteously to various urban destinations.
  • Adapted driving techniques to navigate fluctuating traffic conditions.
  • Collected payments while ensuring accurate transaction records.
  • Identified potential clients through proactive engagement.
  • Executed administrative tasks, maintaining organised paperwork.
  • Demonstrated exceptional driving skills, managing time effectively across multiple deliveries.
  • Provided outstanding customer service, enhancing client satisfaction and loyalty.

Sales Assistant

Dunelm
Wellingborough
11.2021 - 04.2022
  • Assisted customers in online ordering of out-of-stock items.
  • Operated tills while prioritising customer engagement.
  • Managed complaints effectively under pressure.
  • Collaborated with team members to resolve issues and maintain positive relationships.
  • Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
  • Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
  • Assisted customers with product selection for optimal satisfaction.

Warehouse Operative

Kuehne+Nagel
Wellingborough
06.2021 - 09.2021
  • Managed packaging of client orders, ensuring optimal presentation and experience.
  • Oversaw personal station, maintaining necessary supplies for efficient operations.
  • Monitored cardboard box levels and requested assistance when full.
  • Operated effectively under pressure to meet high workload demands.
  • Packed orders for timely dispatch to customers and retail outlets.

Retail Assistant

Primark
Rushden
10.2020 - 07.2021
  • Ensured exceptional customer service by addressing needs effectively.
  • Managed shop floors, maintaining proper presentation of clothing.
  • Operated tills to facilitate transactions and enhance customer experience.
  • Resolved customer complaints, ensuring satisfaction and repeat business.
  • Operated till accurately to ensure smooth checkout process.
  • Handled returns or exchanges professionally maintaining high level of customer satisfaction.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.

Sales Assistant

Home Outlet
Rushden
04.2019 - 08.2020
  • Interacted with customers to address inquiries and provide essential information.
  • Processed payments, recorded order details, and explained delivery procedures.
  • Communicated important updates regarding delivery charges and stock damage.
  • Managed phone communications to assist customers effectively.
  • Maintained knowledge of current sales promotions helping customers make informed buying decisions.
  • Carried out active selling from initial customer greeting.
  • Managed customer lines for minimum wait times and high satisfaction.
  • Boosted product sales by offering selection guidance to customers.

Education

GCSE - English Language, English Literature, Mathematics, Full Course Polish, Geography, History, Religious Studies, Art and Design, Health and Wellbeing

Wrenn School
09.2014 - 08.2019

A Level - Photography, Health and Social, Business

Wrenn School
09.2019 - 06.2021

Skills

  • Communicator with interpersonal competency
  • Time management
  • Dependable
  • Problem-solving
  • Ability to work under pressure
  • Responsible
  • Proactive
  • Attention to detail
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Outlook
  • Regulatory compliance
  • Client relationship management
  • Policy analysis
  • CRM systems mastery
  • Social media advertising
  • General first aid
  • Fire Safety

Languages

English
Fluent
Polish
Native

Certification

- first aid training

- fire safety training


Affiliations

- Travelling

- Spending time with friends

- Gym

- Having a creative outlet


July 2019 NCS

 NCS is a four‑phase programme designed to expose you to a variety of new experiences. Being present allows you to meet incredible people, have your voice heard, and have a great time. NCS brings together young people from various backgrounds for a common goal. It provides them with new skills and the tools they need to make a difference. It assists them in discovering the wide range of their abilities and the applicability of their potential.

June 2017 ‑ December 2017 Duke of Edinburgh silver

I worked with six other people to complete my two DofE expeditions, which involved us talking through potential problems before they became issues, listening to all opinions, and taking leadership when necessary. I was in charge of map navigation, which was critical to our journey's success. Obtaining two levels of The Duke of Edinburgh's Award required unwavering resilience, especially when faced with challenges such as preparing for GSCEs and scheduling all relevant studies and exams. Keeping my eye on the prize and refusing to let problems distract me has been a character‑building experience that has boosted my confidence and, I believe, prepared me for the world of work.

June 2016 ‑ December 2016 Duke of Edinburgh bronze

My entire stay was spent laughing and pushing myself to meet my goals. Heavy bags had to be carried across fields as part of the process. It was crucial to be able to navigate and use a map and compass while camping. This also taught me how to pitch a tent, cook for myself in challenging conditions, and make the most of my time. I improved my communication skills by dealing directly with customers in a shop and interacting with other volunteers and staff during my DofE volunteering, which amounted to more than 130 hours. This included establishing long‑term and short‑term objectives, as well as overcoming obstacles.

References

References available upon request.

Timeline

Insurance consultant

NFU Mutual
05.2023 - Current

Optical Consultant

Boots Opticians
08.2022 - 01.2023

Delivery Driver

Burger Blue
04.2022 - 07.2022

Sales Assistant

Dunelm
11.2021 - 04.2022

Warehouse Operative

Kuehne+Nagel
06.2021 - 09.2021

Retail Assistant

Primark
10.2020 - 07.2021

A Level - Photography, Health and Social, Business

Wrenn School
09.2019 - 06.2021

Sales Assistant

Home Outlet
04.2019 - 08.2020

GCSE - English Language, English Literature, Mathematics, Full Course Polish, Geography, History, Religious Studies, Art and Design, Health and Wellbeing

Wrenn School
09.2014 - 08.2019
Aleksandra Sroka