Reindorf Sarpong
Chesterfield,United Kingdom
Summary
A highly skilled professional with expertise in cross-cultural communication, relationship marketing, and sales and marketing. Demonstrates exceptional proficiency in resolving problems and discrepancies, staff motivation, and meticulous attention to detail. Adept at managing back office operations, export management processes, and retail marketing with a strong customer service orientation. Possesses comprehensive knowledge of product and service offerings, supported by excellent verbal and written communication skills. Career goals include leveraging decision-making prowess to drive organisational efficiency and enhance customer satisfaction.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work history
Insurance consultant
Sensee PLC
WFH, Derbyshire
09.2023 - Current
- Identified cross-selling opportunities whilst maintaining focus on client requirements to meet targets.
- Advised clients about policy details and answered queries accurately to enhance their decision-making process.
- Communicated regularly with underwriters about policy adjustments or renewals; ensured seamless service delivery.
- Collaborated closely with team members to achieve departmental targets.
- Managed over 30 customer calls per day
Inbound call centre agent
Concentrix
remote work
08.2022 - 09.2023
- Handled escalated calls tactfully, preventing potential client loss.
- Maintained calm composure under pressure, ensuring smooth operations during peak hours.
- Documented all call interactions with accuracy and attention to detail, ensuring streamlined record-keeping processes.
- Collaborated closely with the team to achieve collective team targets always.
- Utilised effective problem-solving skills to tackle customer complaints.
- Adhered strictly to company policies whilst handling sensitive customer data, ensuring security compliance at all times.
- Managed high-volume calls with professionalism and patience.
- Answered 40+ customer queries daily via inbound calls.
Call Agent
SITEL group
, RW
02.2021 - 08.2022
- Answer and deal with over 70 cases per day, regarding isolation and other related matters.
- Increased positive customer satisfaction by offering friendly, helpful and informative customer service over the phone.
- Record details from customer communications such as, comments, inquiries, complaints and actions taken on Altitude and Synergy.
- Maintained exceptional customer satisfaction by providing helpful Covid-19 advice and guidance.
- Records and deliver accurate information for public health purposes.
Assistant Store Manager
Moss Bros Group plc
Wimbledon
06.2019 - 02.2021
- Facilitated and managed customer-ordered goods by scanning for customers to keep concise tracking of their orders.
- Proactively identified and solved complex strategic problems that impact business direction.
- Led a team of eight sales advisors and recorded the store's best overall sales increase in 2018/2019.
- Kept the store updated on new standards and system processes to ensure the store was looking sharp always.
- Assisted in store opening, setting up office space, computers and cash registers.
- Initiated team member record-keeping where all team members are to keep a separate record of all customer alterations and orders, which reduced our overall customer complaints.
- Assists the store manager to surpass the store's quarterly compliance target always.
- Responded to customer issues in a timely manner and resolved most complaints amicably.
- Manages staff attendance and payroll paperwork for the HR department.
- Hired, tasked and evaluated sales staff and provided comprehensive training in sales, marketing and customer service.
Sales Supervisor
Moss Bros Group plc
Wimbledon
02.2018 - 06.2019
- Trained, coached and mentored new employees to maximise selling proficiency.
- Supervised the daily store sales activities.
- Run weekly and monthly reports detailing sales and KPI's to rank top performers.
- Setting store sales and KPI targets for team members.
- Efficiently worked closely with low performing team members to improve performance and customer service.
- Managed the stock room and paperwork very well to achieve the highest audit score since 2015.
Sales Advisor
Moss Bros Group plc
Wimbledon
09.2017 - 02.2018
- Applying excellent customer service skills whilst providing advice and assistance to customers in a professional manner.
- Meeting and achieving sales targets and KPI's.
- Offering friendly and approachable assistance whilst ensuring the shop floor is full and tidy.
- Handling payments and refunds and welcoming an average of 40-60 customers on a daily basis.
- Constantly up-sold complementary products and services by continuously learning and developing knowledge about the products offered by the company.
- Contributed to the top team award in the area.
Sales Assistant
Masborough Fuel Station
Rotherham
02.2016 - 08.2017
- Supervised Fuel delivery and gave accurate and comprehensive reports.
- Direct till and shop operations, ensuring efficient service and excellent customer care.
- Cleaning pumps and restocking shopfloor.
- Opening, closing tills and banking.
Marketing Personnel
Cob-A Industries
Accra
09.2014 - 08.2015
- Designed marketing campaigns.
- Built client base and registered new customers on the company's database.
- Ensured accurate and updated inventory at all times.
- Prospecting B2B clients.
Quality Assurance Officer
Komfo Anokye Teaching Hospital
Kumasi
09.2013 - 08.2014
- Received a special achievement award for designing survey questionnaire for patient satisfaction, waste management, staff conduct and visiting hours which went on to drastically address a huge number of the hospital's complaints over 6 months.
- Inspected and double-checked medical instruments for operations before and after designated operations theatre.
- Adapted to diverse workstyles and constantly provided steady, friendly and professional services.
- Generated reports and gave recommendations on conducted surveys.
- Followed up and helped resolved over 60 % of the complaints I was assigned to.
- Answered incoming customer complaints calls, recorded the and followed them up.
Education
NVQ Level 3 - Cybersecurity And Networking
Sheffield College
Sheffield 11.2024 - 06.2025
Master of Science - International Business Management
Sheffield Hallam University
Sheffield 09.2015 - 11.2016
Bachelor of Science - Business Administration (Marketing)
GHANA BAPTIST UNIVERSITY
Kumasi 09.2009 - 06.2013
Skills
- Cross-cultural communication
- Relationship Marketing
- Sales and marketing
- Staff Motivation
- Professional and smart presentation
- Interpersonal communication
- Customer service orientation
- Bookkeeping
- Tracking documents
- Retail marketing
- Verbal and written communication
- Back office operations
- Product and service knowledge
- Export management and processes
- Decision-Making prowess
Timeline
NVQ Level 3 - Cybersecurity And Networking
Sheffield College
11.2024 - 06.2025
Insurance consultant
Sensee PLC
09.2023 - Current
Inbound call centre agent
Concentrix
08.2022 - 09.2023
Call Agent
SITEL group
02.2021 - 08.2022
Assistant Store Manager
Moss Bros Group plc
06.2019 - 02.2021
Sales Supervisor
Moss Bros Group plc
02.2018 - 06.2019
Sales Advisor
Moss Bros Group plc
09.2017 - 02.2018
Sales Assistant
Masborough Fuel Station
02.2016 - 08.2017
Master of Science - International Business Management
Sheffield Hallam University
09.2015 - 11.2016
Marketing Personnel
Cob-A Industries
09.2014 - 08.2015
Quality Assurance Officer
Komfo Anokye Teaching Hospital
09.2013 - 08.2014
Bachelor of Science - Business Administration (Marketing)
GHANA BAPTIST UNIVERSITY
09.2009 - 06.2013
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