Aleeza Ahsan
Stoke-on-Trent,Staffordshire
Summary
Professional security specialist with a strong focus on maintaining a safe and secure environment. Skilled in conflict resolution, surveillance and emergency response. Effective team collaborator, adaptable to changing needs and consistently achieving results. Dependable and highly reliable in high-pressure situations, ensuring safety and order are always maintained.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Receptionist(Part Time)
Homes for Students Ltd
Stoke-on-Trent, Staffordshire
2026.03 - Current
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Upheld confidentiality with sensitive information handling procedures.
- Served as the initial point of contact for guests, providing warm greetings and helpful assistance upon arrival.
- Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
SIA DOOR SUPERVISOR(Retail)
A2Z
Stoke-on-Trent
2026.03 - 2026.06
- Assisted emergency services during crises, ensuring the timely evacuation of the venue and proper communication with authorities.
- Reduced conflicts and altercations by diplomatically resolving disputes among patrons.
- Contributed to a positive work atmosphere among staff members through open communication and teamwork.
- Dealt professionally with colleagues, visitors and customers.
Logistic Operative
Mark & Spencer
Stoke-on-Trent
2025.11 - 2026.06
- Reduced order processing time with improved logistics strategies and better coordination between departments.
- Maintained safety standards throughout the warehouse, resulting in fewer accidents and a safer working environment.
- Monitored logistics performance and identified improvement opportunities.
SIA CCTV OPERATIVE
Knight Owl Security LTD
Birmingham
2025.09 - 2026.03
- Watched both live and recorded video surveillance footage.
- Assisted law enforcement with investigations by providing relevant CCTV footage when required.
- Supported effective decision-making during critical incidents by providing real-time information from CCTV monitoring operations.
- Demonstrated excellent multitasking abilities while managing multiple screens simultaneously without compromising attention to detail or situational awareness.
- Investigated prior incidents on CCTV to prepare reports for local authorities.
Till Operator
Smash it Official
Manchester
2023.11 - 2024.12
- Efficiently managed customer transactions and order processing with a high degree of accuracy.
- Delivered outstanding customer service and resolved customer queries professionally.
- Maintained accurate cash handling procedures and balanced tills successfully each shift.
- Ensured order accuracy, supported takeaway operations and upheld food hygiene and safety standards.
- Demonstrated reliability, teamwork and a customer-focused approach in a fast-paced restaurant environment.
ADMINISTRATION ASSISTANT
Al-Farooq Marble Pvt
Sahiwal, Pakistan
2023.02 - 2023.10
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email or in-person visits.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Reduced administrative workload for supervisors managing calendar appointments and coordinating meeting logistics.
- Updated spreadsheets and databases to track, analyse and report on performance and sales data.
Education
BS - Botany
Agriculture University
Pakistan 2019.09 - 2023.05
NVQ Level 3 - Pre-Medical
The Vision High School
Pakistan 2017.09 - 2019.07
Skills
- Security Awareness & Threat Detection
- Access Control & Visitor Management
- Surveillance Monitoring & Observation
- Patrol Procedures & Site Security
- Entrance Screening & Search Procedures
- Risk Assessment & Hazard Identification
- Crowd Management & Control
- Incident Reporting & Documentation
- Emergency Response & Crisis Management
- Fire Safety Compliance
Core Security Skills
Safety & Emergency Response
- First Aid Certified
- Conflict Resolution & De-escalation Techniques
- Excellent Communication & Customer Service
- Problem-Solving & Decision-Making
- Teamwork & Collaborative Working
- Integrity, Professionalism & Reliability
- Strong Attention to Detail
- Patience & Tolerance Under Pressure
- IT & Security Systems Proficiency
- Physical Fitness & Stamina
Professional Competencies
Operational Skills
Certification
- SIA Door Supervisor
- SIA CCTV
LANGUAGES
English
Urdu
Punjabi
References
References available upon request.
Timeline
Receptionist(Part Time)
Homes for Students Ltd
2026.03 - Current
SIA DOOR SUPERVISOR(Retail)
A2Z
2026.03 - 2026.06
Logistic Operative
Mark & Spencer
2025.11 - 2026.06
SIA CCTV OPERATIVE
Knight Owl Security LTD
2025.09 - 2026.03
Till Operator
Smash it Official
2023.11 - 2024.12
ADMINISTRATION ASSISTANT
Al-Farooq Marble Pvt
2023.02 - 2023.10
BS - Botany
Agriculture University
2019.09 - 2023.05
NVQ Level 3 - Pre-Medical
The Vision High School
2017.09 - 2019.07