ALEENA MARIA GEORGE
London,United Kingdom
Summary
Seasoned HR professional with expertise in recruitment, onboarding, and employee training. Skilled in performance management, employee relations, and workforce planning. Experienced in HR documentation, compliance, and conflict resolution. Strong team leadership and administrative capabilities, dedicated to fostering a positive work environment and driving organisational efficiency.
Overview
1
1
Certification
2
2
years of post-secondary education
10
10
years of professional experience
Work history
Healthcare Assistant
Rivercourt Care Home
Watford, UK
2025.05 - Current
- Delivered person-centred care and daily support to residents, ensuring dignity, privacy and confidentiality were upheld.
- Maintained accurate care records and communicated relevant updates to senior staff and healthcare professionals to enhance care continuity.
- Adhered to care-home policies to ensure compliance and safety, safeguarding procedures, health and safety requirements and infection-control standards.
- Collaborated with colleagues to ensure safe staffing levels, facilitate effective handovers and foster a positive workplace culture.
- Provided support to new colleagues through guidance on workplace procedures through day-to-day guidance on routines, resident needs and workplace procedures.
Healthcare Assistant
Greenfield Pharmacy (Enimed)
Watford
2025.01 - 2025.05
- Communicated professionally with patients, colleagues and healthcare professionals.
- Ensured adherence to pharmacy policies, safety standards, and data confidentiality requirements, promoting a secure healthcare environment.
- Coordinated stock management, prescription processing, and record keeping to support efficient pharmacy operations.
- Facilitated pharmacy administration, documentation, and customer service in a confidential healthcare environment, ensuring smooth operations.
Retail Store Manager / HR Operations Support
Super Care Pharmacy
Dubai
2023.03 - 2024.02
- Oversaw inventory management, sales performance, and budgeting while ensuring high customer-service standards alongside people management responsibilities.
- Managed pharmacy and retail team, integrating store leadership with day-to-day HR support to enhance operational effectiveness.
- Led employee-engagement initiatives that boosted team morale and improved customer service and retention rates.
- Conducted performance reviews, provided coaching and supported employee development plans.
- Delivered employee onboarding, induction and role-specific training for new team members.
- Prepared staff rotas, monitored attendance, coordinated leave requests and ensured appropriate shift coverage.
- Supported recruitment activities by reviewing applications, screening candidates, coordinating interviews and assisting with hiring decisions.
- Addressed staff concerns and workplace issues professionally.
- Maintained employee records, training documentation and attendance information with confidentiality.
- Supported implementation of company policies, health and safety procedures and workplace standards.
Store Manager / HR Operations Support
Aster Pharmacy
Dubai
2019.09 - 2023.03
- Led pharmacy staff and supported people operations in a busy retail healthcare environment.
- Coordinated workforce planning, recruitment, induction and training for pharmacy technicians and sales staff to enhance team effectiveness.
- Developed staff schedules and allocated daily duties to ensure service levels and operational efficiency.
- Monitored attendance, punctuality and leave, maintaining accurate records and supporting payroll-related timesheet processes.
- Conducted regular performance discussions and provided coaching to support employee capability and progression.
- Promoted a respectful, inclusive and professional workplace culture across a diverse team.
- Supported compliance with company policies, pharmacy regulations, health and safety standards and confidentiality requirements.
- Managed inventory, procurement and retail operations while maintaining strong customer-care standards.
Hospital Pharmacist
Sakra World Hospital
Bangalore
2017.05 - 2019.06
- Prepared, compounded and dispensed medications, including oncology medicine dilution under strict protocols.
- Maintained compliance with hospital policies, medication safety procedures and quality standards.
- Collaborated with multidisciplinary healthcare teams to improve patient care and service delivery.
- Managed medication inventory, ordering and ensured safe storage procedures.
- Supervised pharmacy technicians, enhancing training, mentoring and performance development.
- Assisted with staff scheduling and allocation of duties, optimising pharmacy workflow.
Hospital Pharmacist
Manipal Hospital
Bangalore
2016.02 - 2017.02
- Collaborated with healthcare teams to deliver patient-centred pharmaceutical care.
- Prepared, compounded and dispensed medications in accordance with prescriptions and hospital protocols.
- Facilitated staff training on hospital procedures and medication safety, ensuring compliance with quality standards.
- Managed inventory and procurement processes, maintaining uninterrupted medication supply.
- Scheduled and supervised pharmacy technicians, enhancing workflow efficiency.
Education
MSc - Pharmacology and Drug Discovery
Coventry University
United Kingdom 2024.09 - 2026.07
Bachelor of Pharmacy (B.Pharm) - undefined
Pushpagiri College of Pharmacy
Kerala, IndiaSkills
- Patient Assessment
- Care Plan Development
- Patient Documentation
- Patient Records
- Care Coordination
- Patient Administration
- Shift Coordination
- Schedule Management
- Infection Control
- Compliance
- Care Health Standards
- Patient Interaction
- Patient Engagement
- Crisis Management
- Care Team Coordination
- Patient Attendance
Certification
- DHA Pharmacist License
- MOH Pharmacist License
- Basic Life Support (BLS) Certification
- Kerala Pharmacy Council Registration
HR RESPONSIBILITIES IN RETAIL MANAGEMENT
While working as a Store Manager in Dubai, I combined operational leadership with people-management responsibilities. I supported the full employee lifecycle, including recruitment coordination, onboarding, induction, training, performance monitoring and staff development. I also managed rotas, attendance, leave requests and shift coverage to ensure smooth daily operations.
I worked closely with employees to address concerns, encourage open communication and maintain a respectful, inclusive workplace. My experience managing multicultural teams strengthened my ability to communicate clearly, resolve day-to-day workplace issues and support employee engagement.
RECRUITMENT, ONBOARDING & TRAINING EXPERIENCE
- Supported vacancy planning and candidate selection for pharmacy and retail roles.
- Reviewed applications and CVs, screened candidates and coordinated interviews.
- Assisted with new-starter documentation, onboarding and induction processes.
- Delivered role-specific training on customer service, workplace procedures, health and safety and compliance.
- Provided coaching and ongoing support to help new employees settle into their roles.
- Monitored training needs and supported staff development through regular feedback and performance discussions.
EMPLOYEE RELATIONS & PEOPLE MANAGEMENT
- Managed diverse teams across retail pharmacy, hospital and care settings.
- Supported staff wellbeing, morale and engagement through regular communication and recognition.
- Conducted performance reviews and provided constructive feedback to improve individual and team performance.
- Assisted with resolving employee concerns, scheduling issues and workplace conflicts professionally.
- Maintained confidential employee information and handled sensitive matters with discretion.
- Promoted fair treatment, professionalism, teamwork and adherence to workplace policies.
Timeline
Healthcare Assistant
Rivercourt Care Home
2025.05 - Current
Healthcare Assistant
Greenfield Pharmacy (Enimed)
2025.01 - 2025.05
MSc - Pharmacology and Drug Discovery
Coventry University
2024.09 - 2026.07
Retail Store Manager / HR Operations Support
Super Care Pharmacy
2023.03 - 2024.02
Store Manager / HR Operations Support
Aster Pharmacy
2019.09 - 2023.03
Hospital Pharmacist
Sakra World Hospital
2017.05 - 2019.06
Hospital Pharmacist
Manipal Hospital
2016.02 - 2017.02
Bachelor of Pharmacy (B.Pharm) - undefined
Pushpagiri College of Pharmacy