Aldair Frances
London,City of London
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Reliable professional with strong desire to excel as Warehouse Operator. Possesses skills in inventory management and teamwork, combined with keen eye for safety and efficiency. Aims to contribute to streamlined warehouse operations and drive productivity improvements.
Reliable and driven individual seeking to contribute to team as Team Member. Possesses strong communication and problem-solving skills, complemented by keen ability to work collaboratively and adapt quickly. Committed to enhancing team performance and delivering exceptional service.
Energetic worker dedicated to creating fun environment and helping participants enjoy events. Works well within teams to develop creative ideas and solve diverse problems impacting guest safety and satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Team Leader
Itsu
London, London
09.2023 - 10.2025
- Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities.
- Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.
- Trained and supervised team to deliver on store sales targets.
- Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.
- Developed open and professional relationships with team members to facilitate effective issue resolution.
- Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff.
- Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand.
Picker and Packer
Culina logistics
Haverhill, Suffolk
08.2021 - 07.2023
- Safely operated packing, wrapping, bubble wrap and strapping machines when packaging parcels.
- Operated safety cutters, glue guns and bag sealers.
- Ensured orders were packed correctly, minimising errors
- Labelled and packed items daily while ensuring maximum accuracy.
- Collaborated with team members, achieved efficient workflow in the warehouse.
- Performed routine maintenance on warehouse equipment, handling with care and precision.
- Weighed and labelled completed orders accurately for correct shipping.
- Loaded and unloaded trucks and lorries to assist in restocking warehouse.
- Kept warehouse and work areas clean, tidy and hazard-free to maintain safe working environment.
- Exceeded targets by quickly and accurately preparing orders.
Team Member
Leon
London, London
02.2020 - 07.2021
- Used strong communication skills to build positive customer relations, maintaining first-class company service and reputation.
- Worked hard to learn all required tasks quickly to maximise performance.
- Identified areas of health and safety improvement to maintain safe and secure customer environments.
- Completed opening, closing and shift change tasks in full to promote store productivity.
- Observed surrounding areas to identify suspicious activity and thefts.
- Maintained extensive knowledge of services, products and amenities to provide accurate information to guests.
- Maintained high standards of cleanliness throughout establishment, preparation tables and dining areas.
- Farewelled customers in polite, professional manner, maintaining positive impressions.
- Kept customer and food preparation areas clean and well-organised to maintain appearance and quality standards.
- Drove goal achievement by quickly and accurately completing allocated tasks and offering assistance to team members.
Team Member
Vital ingredients
London
06.2019 - 02.2020
- Used strong communication skills to build positive customer relations, maintaining first-class company service and reputation.
- Worked hard to learn all required tasks quickly to maximise performance.
- Identified areas of health and safety improvement to maintain safe and secure customer environments.
- Completed opening, closing and shift change tasks in full to promote store productivity.
Education
NVQ Level 2 - Science and technology
Liceu nacional
Sao Tome, Sao TomeSkills
- Technological expertise
- Training and development
- Issue resolution
- Goal development planning
- Team building coordination
- Priority management
- Operational planning
- Task delegation
- Stock management
- First aider certification
- Safety training instruction
- Special hazards understanding
- Strong leadership skills
- Leadership skills
- Mental health first aid
- Quality Assurance
- Knowledge of software
- Multilingual
- Calm under pressure
Certification
Health & Safety in the workplace
Mental Health First Aid
Leadership Skills
Fire Marshal
ACT Security e-Learning
Languages
English
Fluent
French
Advanced
Portuguese
Native
Spanish
Advanced