Alberto Mascella
Saint Neots,Cambridgeshire
Summary
Strategic operations and executive support professional with expertise in coordinating senior leader schedules and managing meetings in regulated environments. Skilled in stakeholder communication, document preparation, budget administration, and handling confidential information. Capable of interpreting data, resolving complex issues, and enhancing workflows to drive organisational efficiency.
Overview
9
9
years of post-secondary education
14
14
years of professional experience
Work history
Store Manager
Sports Direct
Cambridge, Cambridgeshire
2026.06 - Current
- Led and coached retail team members using calm, structured leadership routines.
- Coached store teams with structured performance monitoring ensuring consistent execution of standards.
- Delivered on-the-spot coaching and feedback to strengthen customer experience standards.
- Modeled exceptional customer service training to support fast, fearless interactions.
- Resolved escalations using clear communication and problem-solving to build trust.
- Fostered supportive working environment enhancing accountability and team morale.
- Planned succession and talent pipelines to build a high-performing, brand-aligned team.
- Analysed KPIs to support data-led decisions and align activity to commercial goals.
- Utilised best-practice judgement across processes to drive efficiency and support sales growth.
- Managed competing priorities while maintaining accuracy, calmness, and standards under pressure.
- Used financial awareness and operational insight to support commercial planning and resource allocation.
Deputy store manager
Lidl
Bedford, Bedfordshire
2024.09 - 2026.06
- Managed complex staffing plans, shift structures, and priorities for smooth workflows.
- Trained and coached colleagues using clear documentation and structured guidance.
- Streamlined workflows through proactive problem-solving, enhancing operational efficiency.
- Utilised data insights to identify performance gaps and implement targeted improvements in store operations.
- Interpreted operational data and financial reports to forecast demand and resources.
- Balanced multiple deadlines while maintaining composure during high-pressure trading periods.
- Led calmly and dependably to stabilise teams during peak trading periods.
- Delivered clear, concise communication across managers and external stakeholders.
- Maintained organised store layout to enhance customer experience.
- Maintained accuracy, confidentiality, and compliance to build trust in sensitive areas.
Store manager
Starbucks Coffee
London, City of London
2017.12 - 2024.09
- Maintained safety compliance and cash-handling accuracy during daily store operations.
- Coordinated customer experience delivery through guidance, monitoring, and coaching.
- Guided colleagues with coaching, performance monitoring, and clear customer support.
- Developed coaching plans and structured feedback to enhance team capability and performance.
- Built calm, supportive leadership to maintain strong team performance.
- Identified workflow inefficiencies and implemented improvements to streamline operations and enhance service delivery.
- Led briefing sessions, store events, and internal communications to keep teams aligned.
- Managed HR documentation for onboarding, performance reviews, and disciplinary records to ensure compliance and support team development.
- Maintained accuracy and confidentiality across compliance-driven HR processes consistently.
- Produced structured reports and presentations for senior leadership review each cycle.
Project Manager
Prestige Italia
Valdagno, Trento
2013.01 - 2017.11
- Coordinated end-to-end project delivery, managing timelines, stakeholders, and daily communications to ensure project alignment.
- Enhanced end-to-end project delivery by coordinating timelines and communications across teams.
- Streamlined processes and improved cross-team coordination with solutions-led planning.
- Planned product development activities and optimised workflows to remove bottlenecks.
- Established supplier and internal relationships through effective negotiation and collaboration for improved project outcomes.
- Identified issues early and implemented corrective actions to enhance project reliability and compliance.
- Performed risk assessments and quality checks for compliance with international standards.
- Maintained clarity and consistency across project materials for leaders and engineers.
- Produced technical data sheets and process guides with careful written detail.
Education
ILM Level 3 Diploma in Team Leader / Management - Management
Remit
London 2018.09 - 2020.02
English Language Certificate (C1) - Language
Trinity College
Cambridge 2017.09 - 2017.09
Fashion Design Degree - Fashion
Accademia del Lusso, Callegari Institute
Treviso 2009.09 - 2012.06
Diploma of Higher Education - Textile Production Specialist
I.T.I.S.V.E.M
Valdagno 2004.09 - 2009.07
Skills
Retail operations
- Visual Merchandising
- Microsoft Excel, Word, Teams, SharePoint
- CRM systems
- Italian – Mother tongue
- IT Skills
- English – Fluent
Timeline
Store Manager
Sports Direct
2026.06 - Current
Deputy store manager
Lidl
2024.09 - 2026.06
ILM Level 3 Diploma in Team Leader / Management - Management
Remit
2018.09 - 2020.02
Store manager
Starbucks Coffee
2017.12 - 2024.09
English Language Certificate (C1) - Language
Trinity College
2017.09 - 2017.09
Project Manager
Prestige Italia
2013.01 - 2017.11
Fashion Design Degree - Fashion
Accademia del Lusso, Callegari Institute
2009.09 - 2012.06
Diploma of Higher Education - Textile Production Specialist
I.T.I.S.V.E.M
2004.09 - 2009.07