Andrew Stevenson
Crewe,Cheshire East
Summary
Accomplished retail professional with extensive expertise in store operations, visual merchandising, and staff management. Demonstrates proficiency in retail software usage, promotions coordination, and supply chain understanding. Skilled in operational optimisation and loss prevention strategies, ensuring store security and efficiency. Adept at staff mentoring and retention techniques, fostering a motivated team environment. Strong commercial acumen with a focus on profit and loss understanding and brand promotion. Committed to enhancing customer service through strategic planning and market trend awareness.
Seasoned professional in retail management with focus on driving sales and improving store operations. Specialise in transforming underperforming outlets into high revenue generators by refining processes and motivating teams. Possess unique skills in strategic planning and team leadership to enhance customer experience and maximise profitability.
Experienced Store Manager with keen focus on driving sales and customer satisfaction. Transformed underperforming stores into top revenue generators by implementing innovative merchandising strategies and fostering team collaboration. Known for improving stock turnover and reducing operational costs through streamlined processes and staff training.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Store manager
Superdrug
Stockport, Cheshire
10.2021 - Current
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Developed a team-oriented environment by implementing effective leadership strategies.
- Coached underperforming employees improving their job performance significantly.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Maintained an organised stock room for easy accessibility of goods.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Coordinated holiday promotions successfully whilst managing regular duties simultaneously.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Facilitated smooth checkouts by maintaining efficient till operations.
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Streamlined operations to maximise efficiency and minimise waste.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Oversaw visual merchandising efforts that enhanced overall store appearance.
- Implemented promotional displays to increase product visibility and sales.
- Created seasonal sales plans with varying stock and promotional strategies.
- Enforced service standards to maintain establishment reputation for excellence.
Operations manager
Morrison's
Newcastle-under-Lyme, Staffordshire
10.2018 - 10.2021
- Optimised workflow procedures with strategic planning and team coordination.
- Identified bottlenecks, implemented solutions, increased productivity.
- Improved operational efficiency by streamlining processes and implementing strategic plans.
- Led teams to achieve business objectives on time and within budget constraints.
- Fostered a culture of continuous learning, improved workforce competency levels.
- Managed inventory efficiently to minimise stockouts and overstock situations.
- Analysed performance metrics, identified areas for improvement in operations management.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
Education
A-Levels - Art
Newcastle College
Newcastle-under-Lyme 09.2000 - 08.2002
A-Levels - Graphic Design
Newcastle College
Newcastle-under-Lyme 09.2000 - 08.2002
A-Levels - Computing
Newcastle College
Newcastle-under-Lyme 09.2000 - 08.2002
Skills
- Retail software usage
- Promotions coordination
- Store layout planning
- Store security measures
- Supply chain understanding
- Staff rota arrangement
- Operational optimisation
- Visual merchandising insight
- Scheduling employees
- Cash handling
- Stock control systems
- POS system operation
- Staff retention techniques
- Employee motivation techniques
- Product pricing
- Brand Promotion
- Loss prevention strategies
- Profit and loss understanding
- Performance monitoring
- Commercial acumen
- Merchandising expertise
- Staff mentoring
- Microsoft Office proficiency
- Health and Safety regulations
- Security procedures
- Store operations efficiency
- Data analysis and interpretation
- Communication effectiveness
- Time efficiency
- Store security vigilance
- Product knowledge proficiency
- Resilience under pressure
- Visual merchandising creativity
- Retail analytics application
- Warehouse management system operation
- Sales promotion implementation
- Retail software literacy
- Brand loyalty development
- Market trend awareness
- Merchandising plan execution
- Health and Safety Compliance
- Customer Service
- Team Leadership
- Cultural awareness
- Public speaking
- Relationship Management
- Visual merchandising
- Strategic planning
- Resourcefulness
- Conflict Resolution
- Process Improvement
- Microsoft Office Suite
- Data analysis
- Database management
- Business acumen
- Computer literacy
Affiliations
- Time with family (wife and 2 children)
Certification
Intermediate ITIL certification in IT management
WSET intermediate certificate
Previous forklift trained (reach and balance)
Numerous management courses / certificates through employer and external
Accomplishments
Increasing sales in numerous stores
Removal of store from 180 target programme (high shrinkage) within Superdrug (Warrington Store)
Xmas cracker area winner - my store was 1 of 4 visited in 2024 and supported area winning Superdrug Xmas cracker for the company
Helped support numerous colleagues been promoted within all organisations I have worked in
Timeline
Store manager
Superdrug
10.2021 - Current
Operations manager
Morrison's
10.2018 - 10.2021
A-Levels - Art
Newcastle College
09.2000 - 08.2002
A-Levels - Graphic Design
Newcastle College
09.2000 - 08.2002
A-Levels - Computing
Newcastle College
09.2000 - 08.2002
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