Albert Salapat

• Updated stock systems regularly for reliable availability information.
• Advised customers on prices for budget and premium parts and accessories.
• Responded to customer emails quickly to maintain excellent service levels.
• Negotiated prices on Accessories for enhanced profit potential.
• Organised displays to promote inventory and encourage customer purchases.
• Maintained Client data with professional manner.
• Developed plans and strategies to promote continuous improvement.
• Prepared videos for social media - advertising accessories and brand.
• Hosted Local and aboard VIP Events.
• Established and maintained positive, profitable client relationships through superb communication.
• Used Kerridge system on daily basis

• Demonstrated products with passion and enthusiasm, highlighting benefits to close high-value purchases.
• Providing luxurious client experience for every aftercare client by following Rolex Way
• Maintained positive, productive professional client relationships for continued loyalty and consistent investment.
• Proceed with clients repairs and valuations.
• Booking in deliveries and confidently work with SAP system.
• Emailing clients with updates on their repairs and purchases.
• Supporting admin team with receiving and transferring stock.
• Provided clear, accurate pricing information to customers regarding specific services
• Resolved customer queries and problems using effective communication and providing step-by-step solutions.
• Achieved over £100 000 sales for period of first 3 months.
• Maintained highest sales standard

• Raised productivity through strategic scheduling and effective time management.
• Schedule appointments with VIP customers
• Arranging appointments with potential customers
• Dealing with phone call enquiries on daily basis.
• To support sales team and helping colleagues if necessary
• To provide support to management
• Attending business and target meetings on daily basis
• Making sure workplace is kept tidy and presentable
• Undertaking any duties as and when required

• · Collaborated with staff to increase number of sales
• · To meet monthly and annual targets
• · To make sure monthly individual targets are achieved
• · Grow sales profitably with existing customers
• · To be proactive and self-motivated
• · Building strong relationship with customers and meeting their needs
• · To anticipate customer needs, wants, and identify requirements
• · Keeping contact with customer over emails and phone
• · Undertaking any duties as and when required
• Personalised client experience on private appointment follows by VIP events

• Making sure workplace meets health and safety standards.
• To investigate, respond and resolve customer complaints
• Managing workflow to meet and exceed quality of service provided
• 1-2-1 with team members to discuss their productivity
• Carrying highly empathetic client relationship
• To make sure good reputation is earned through outstanding customer service
• To train staff on operating procedures
• Carrying customer service training to new staff
• Work under pressure with calm manner
• Working along with high standard procedures
• To support staff and management

September 2012 – June 2015