Summary
Overview
Work history
Education
Skills
Languages
Accomplishments
References
Timeline
Generic

Alba Conti

Darlington,United Kingdom

Summary

Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and recall skills.

Friendly and approachable, with excellent customer service skills coupled with ability to handle transactions and multitask in fast-paced environments. Adept in communication and teamwork. Dedicated to creating positive experience for costumers.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

2
2
years of professional experience

Work history

Waitress

The Spotted Dog
Darlington, Durham
09.2023 - 12.2025
  • Provided exceptional customer service by attentively taking orders and addressing inquiries.
  • Maintained cleanliness and organisation of dining areas to enhance guest experience.
  • Collaborated with kitchen staff to ensure timely delivery of food and beverages to patrons.
  • Assisted in training new staff on menu knowledge and customer interaction techniques.

Waitress

Alforno's
Darlington, Durham
10.2024 - 06.2025
  • Resolved customer complaints efficiently, ensuring satisfaction and repeat business.
  • Advanced team efficiency by assisting in training new waitstaff members.
  • Improved customer satisfaction by providing efficient and friendly service.
  • Enhanced guest satisfaction through attentive and prompt service.


Education

GCSEs -

Carmel College
Darlington
09.2018 - 07.2023

A-Levels -

Carmel College
Darlington
09.2023 - 06.2025

Master of Science - Biomedical Genetics

Newcastle University
Newcastle upon Tyne
09.2025 -

Skills

  • Tills operation
  • Resilient under pressure
  • Hospitality-Focused mindset
  • Cleaning procedures competence
  • Patience and composure
  • Excellent memory recall
  • Fair conflict resolution
  • Time management mastery
  • Customer Service
  • Verbal communication
  • Multidisciplinary teamwork

Languages

English
Fluent
Italian
Native
Spanish
Upper intermediate

Accomplishments

As part of the senior leadership team for my college, I've had the opportunity to work with a variety of different people and present in assemblies which has solidified my communication skills and has given me a more holistic view of the importance of teamwork.

References

References available upon request.

Timeline

Master of Science - Biomedical Genetics

Newcastle University
09.2025 -

Waitress

Alforno's
10.2024 - 06.2025

Waitress

The Spotted Dog
09.2023 - 12.2025

A-Levels -

Carmel College
09.2023 - 06.2025

GCSEs -

Carmel College
09.2018 - 07.2023
Alba Conti