Alastair Riddell
Isleworth,Greater London
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
25
25
years of professional experience
3
3
years of post-secondary education
Work History
Team leader
Verian Group
London
08.2023 - 08.2024
- Managed and motivated remote telephone interview teams to deliver high-quality interview outcomes
- Oversaw team performance to ensure targets and budgetary goals were consistently achieved
- Delivered remote technical support to interviewers
- Coached and trained new and existing team members
- Led and evaluated new software platform implementations
- Developed and delivered training programmes on new platforms as a team leader
Kantar Public
Kantar Public
Hanger Lane, London
05.2016 - 08.2023
- Managed interviewer teams in busy call centre for Kantar Public
- Provided expert onsite and remote technical assistance to enhance Kantar Public operations
- Facilitated team shift to remote working during pandemic at Kantar Public
- Established first-line helpdesk to triage remote workers' calls
Training manager
TNS Global
London
04.2007 - 04.2016
- Managed interviewer recruitment and training at UK's leading research call centre
- Partnered with recruitment agencies to secure short-term staffing solutions
- Implemented continuous training initiatives to improve employee effectiveness
Education
A-Levels -
Isleworth and Syon School
Isleworth, Hounslow 08.1989 - 07.1991
NVQ Level 2 - Team Leading
Edexcel
London 04.2012 - 04.2013
Skills
- Quick learning and team leadership
- Team collaboration and leadership
- Microsoft Office Suite Proficiency
- Effective communication and leadership
- Recruitment and Training Expertise
Custom
A lifelong music fan and avid reader
References
References available upon request.
Timeline
Team leader
Verian Group
08.2023 - 08.2024
Kantar Public
Kantar Public
05.2016 - 08.2023
NVQ Level 2 - Team Leading
Edexcel
04.2012 - 04.2013
Training manager
TNS Global
04.2007 - 04.2016
A-Levels -
Isleworth and Syon School
08.1989 - 07.1991
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