Roxanna-Ruby Ryan

Residential Childcare Team Leader | Children’s Residential Services

• Led and supervised staff teams to deliver safe, high-quality, person-centred care in line with organisational policies, legislation, and regulatory standards.
• Acted as Shift Leader, coordinating daily operations, allocating workloads, managing rotas, leading handovers, and making operational decisions in the absence of senior management.
• Monitored team performance, providing coaching, constructive feedback, and support to promote continuous improvement and achieve high standards.
• Conducted staff supervisions, contributing to performance reviews, personal development planning, and staff wellbeing.
• Supported recruitment activities, including interviewing, onboarding, induction, and mentoring of new staff.
• Built and maintained positive working relationships, creating a supportive and collaborative team culture.
• Monitored operational performance to ensure compliance with policies, procedures, safeguarding requirements, and Key Performance Indicators (KPIs).
• Completed medication audits, stock checks, and ordering processes, ensuring medicines were managed safely, accurately, and in line with regulatory requirements.
• Oversaw medication administration processes, supporting staff competency and maintaining accurate medication records.
• Supported children and young people with complex emotional, behavioural, social, and health needs, promoting independence, wellbeing, and positive outcomes.
• Ensured safeguarding procedures were followed at all times, responding appropriately to incidents, disclosures, and risk concerns.
• Produced and quality-assured care records, incident reports, body maps, daily logs, and other documentation to a high professional standard.
• Contributed to the development and review of care plans, risk assessments, behaviour support plans, and placement documentation.
• Worked collaboratively with social workers, education providers, healthcare professionals, families, and other external agencies to ensure coordinated support.
• Maintained a safe, structured, and nurturing environment, promoting positive behaviour and reducing risks.
• Designed and maintained management resources, including KPI trackers, action monitoring spreadsheets, supervision trackers, and compliance records to improve oversight and accountability.
• Participated in initial assessments, transition planning, and admissions to support children and young people moving into the service.
• Produced accurate minutes for professional meetings, strategy discussions, and disciplinary meetings while maintaining confidentiality and attention to detail.
• Identified areas for service improvement and implemented practical solutions to enhance quality, efficiency, and outcomes.
• Promoted a culture of professionalism, accountability, and continuous improvement through leading by example and supporting colleagues in their development.
• Designed and delivered bespoke in-house training bootcamps to support staff development, covering key working responsibilities, PACE implementation, the Solihull Approach, safeguarding, and best practice to improve confidence, consistency, and quality of care.

Team Leader | Adult Residential Care

• Joined the organisation as a Support Worker in October 2021, providing person-centred support to adults with profound and multiple learning disabilities, complex health needs, and behaviours of concern.
• Promoted to Team Leader in April 2022, taking responsibility for the day-to-day management of the service at the age of 19. Due to the prolonged absence of the Home Manager, I independently learned many aspects of the management role and successfully led the service, demonstrating resilience, initiative, and strong problem-solving skills.
• Managed the daily operation of the home, including rota planning, staffing levels, resource allocation, and ensuring commissioned support hours were delivered efficiently and within budget.
• Led, motivated, and supported staff through regular supervisions, one-to-one meetings, performance reviews (OPRs), mentoring, and day-to-day leadership.
• Developed, reviewed, and maintained person-centred support plans, health action plans, risk assessments, behaviour support plans, and care documentation to ensure compliance and high-quality outcomes.
• Ensured appropriate Deprivation of Liberty Safeguards (DoLS) authorisations were in place where required and monitored renewal dates to maintain legal compliance.
• Ensured valid consent was obtained and accurately documented, promoting best-interest decision-making and ensuring practice aligned with the Mental Capacity Act (MCA 2005) and organisational policies.
• Dispensed, administered, audited, and monitored medication, ensuring safe practice and compliance with legislation and regulatory requirements.
• Prepared costings for care packages and developed support plans for prospective residents, participating in assessments, transition planning, and placement reviews.
• Built strong working relationships with families, healthcare professionals, local authorities, multidisciplinary teams, and external agencies to ensure coordinated, person-centred care.
• Managed budgets, funding arrangements, purchasing, and financial processes to support the effective running of the service.
• Conducted audits, health and safety checks, quality assurance reviews, and risk assessments to maintain compliance with CQC standards and organisational policies.
• Assisted with recruitment, interviewing, induction, onboarding, and training of new staff members, helping to build a skilled and motivated workforce.
• Led staff meetings, delegated workloads, managed changing priorities, and promoted a positive, collaborative working environment.
• Monitored team performance, implemented improvement plans, and provided constructive feedback to maintain high standards of care and service delivery.
• Resolved complex concerns and complaints professionally, ensuring positive outcomes for individuals, families, and stakeholders.
• Successfully supported the service through inspections by the Care Quality Commission (CQC) and Warwickshire County Council, receiving positive feedback for the quality of Mental Capacity Act assessments, person-centred support plans, and overall documentation. My MCA assessments and support plans were recognised as examples of best practice for other providers.
• Developed excellent IT and administrative skills, with experience using a range of electronic care planning systems, Microsoft Office applications, and management software to maintain accurate records and produce reports.

Support Worker | Turning Point

• Provided high-quality, person-centred support to adults with profound and multiple learning disabilities, autism, complex health needs, and communication difficulties within a residential care setting.
• Developed strong communication skills by supporting individuals who were non-verbal, using a range of alternative communication methods to promote choice, independence, and meaningful engagement.
• Administered and dispensed medication safely via a variety of routes, including oral administration and enteral feeding systems, ensuring compliance with medication policies and best practice.
• Supported individuals with a range of complex clinical needs, including emergency (rescue) medication administration, diabetes care and blood glucose monitoring, oxygen therapy, enteral feeding, dysphagia management, postural support, epilepsy management, and moving and handling.
• Worked collaboratively with nurses, GPs, dietitians, speech and language therapists, and other healthcare professionals to ensure coordinated, person-centred care.
• Maintained accurate, confidential, and up-to-date care records, medication documentation, and daily reports using electronic care management systems.
• Monitored individuals' physical health, emotional wellbeing, and behaviour, promptly recognising and reporting any concerns or changes in condition.
• Supported individuals with all aspects of daily living, including personal care, meal preparation, household tasks, community access, appointments, and promoting independence.
• Delivered compassionate, respectful, and dignified care, ensuring individuals felt safe, valued, and supported at all times.
• Promoted safe working practices, safeguarding, equality, diversity, and person-centred values in line with organisational policies and relevant legislation.
• Built positive relationships with individuals, families, advocates, and multidisciplinary professionals to achieve the best possible outcomes and enhance quality of life.