Alasdair Thomson
DEVIZES,Wiltshire
Summary
I'm always looking for a new challenge and always wanting to push myself. Highly skilled professional with expertise in critical decision-making under pressure, advanced communication and de-escalation, and incident triage and prioritisation. Demonstrates exceptional situational awareness and multi-tasking abilities, ensuring accurate documentation and compliance with statutory protocols. Provides leadership and peer support, fostering a positive control-room culture while maintaining precision in high-stress environments.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work history
Incident control operator
Wiltshire police
DEVIZES, Wiltshire
2021.01 - Current
. Provide detailed advice to FIM during major incident as an airwave tac ad
.Trained and developed new recruits through structured onboarding and mentoring sessions.
. Managed vehicle pursuits maing sure force policy is followed.
.Received, evaluated and transcribed 999 emergency calls to ensure accurate data collection.
. Managed open logs, maintained SLA compliance, updated informants, and managed expectations.
Gained experience operating various software programs and radio devices in a professional setting.
. Delivered exceptional customer service by proactively listening to concerns and answering questions.
Tree surgeon
Self employed
2018.01 - 2021.01
- Manage a small team depending on the scale of the job.
- Enhanced safety in public parks with thorough tree check-ups.
- building quotes and liaising with clients to understand job specifications.
- Dealt effectively with emergency situations such as dangerously leaning trees, which prevented potential accidents.
- Adhered strictly to environmental regulations whilst working on diverse projects.
- Provided professional advice on proper tree care to clients, leading to increased customer satisfaction.
Education
Communications Tactical Advisor Course -
College of policing
ANPR Trained -
Wiltshire Police
Certificate of Higher Education - Public services
Swindon North Star College
2016.08 - 2018.07
GCSEs - English
Ridgeway Secondary school
GCSEs - History
Ridgeway Secondary school
GCSEs - Math
Ridgeway Secondary school
GCSEs - Business
Ridgeway Secondary school
Ridgeway Secondary school
Skills
- Critical decision‑making under pressure — Able to rapidly assess incomplete information, prioritise risk, and make safe, time‑sensitive decisions in high‑stress situations
- Advanced communication and de‑escalation — Skilled at extracting essential details quickly, giving clear instructions, and calming distressed or volatile callers
- Incident triage and prioritisation — Experienced in applying structured call‑handling frameworks to determine urgency, allocate resources, and escalate appropriately
- Situational awareness and multi‑tasking — Capable of monitoring multiple information streams, updating logs, and coordinating with responders while maintaining accuracy
- Leadership and peer support — Provides guidance to junior call takers, supports best practice, and contributes to a positive, resilient control‑room culture
- Accuracy in documentation and compliance — Maintains precise call records, follows statutory protocols, and ensures adherence to operational and safeguarding procedures
Timeline
Incident control operator
Wiltshire police
2021.01 - Current
Tree surgeon
Self employed
2018.01 - 2021.01
Certificate of Higher Education - Public services
Swindon North Star College
2016.08 - 2018.07
Communications Tactical Advisor Course -
College of policing
ANPR Trained -
Wiltshire Police
GCSEs - English
Ridgeway Secondary school
GCSEs - History
Ridgeway Secondary school
GCSEs - Math
Ridgeway Secondary school
GCSEs - Business
Ridgeway Secondary school
Ridgeway Secondary school