Alanna Spearman
Cheltenham,Gloucestershire
Summary
Dedicated professional with a strong foundation in communication and interpersonal skills, adept at team working and customer service. Proven ability to handle difficult situations with attention to detail and organisation, ensuring reliable and trustworthy support. Expertise in health and safety procedures, safeguarding policies, and risk assessment, complemented by familiarity with housing systems. Committed to working with vulnerable adults through trauma-informed care, record-keeping, and client support plans. Holds First Aid certification and excels in signposting and referrals. Aspires to further enhance skills in client-focused environments while maintaining professional boundaries.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Link Worker
p3 charity
Gloucester, Gloucestershire
2025.03 - Current
- Support around managing tenancies
- Maintain accurate up to date details
- Assisted with appointments when necessary
- Collaborated with external agencies to maintain good care continuity.
- Offered housing advice, support around budgeting and help around accessing financial support
No7 Adviser
Boots
Cheltenham, Gloucestershire
2022.07 - 2025.03
- Delivering high-quality customer service to all customers.
- Interacting with a wide demographic customer base, providing advice and guidance about the wide range of products that No 7 provides and making recommendations as appropriate.
- Keeping up to date with product knowledge about the No7 range and competitors and being able to explain these to customers.
- Adapted sales approach based on customer needs.
- I have attended training courses and am confident in applying makeup to customers and helping them choose the most suitable products.
- Responsible for ensuring sufficient stock is held.
- Operating the tills.
- The ability to maintain a calm and positive attitude in stressful situations at peak times, e.g. Christmas.
Education
A Levels - Food Science and Technology, Politics
Balcarras School
Cheltenham, Gloucestershire 2022.01 - 2024.01
GCSEs - English, Mathematics, Food Science, Geography, Business, Science, Textiles
Balcarras School
Cheltenham, Gloucestershire 2021.01 - 2022.01
Skills
- Communication & Interpersonal
- Team working
- Customer service
- Dealing with difficult situations
- Attention to detail
- Organisation
- Reliable
- Hard working
- Professional boundaries understanding
- Health and safety procedures
- Safeguarding policies
- Familiarity with housing systems
- Risk assessment procedures
- Working with vulnerable adults
- Record-keeping
- Client support plans
- First Aid certification
- Trauma-informed care
- Signposting and referrals
References
- Kelly, Walters, No7 Business Manager, Boots, 197-199 High Street And 12-15 North Street, Cheltenham, GL50 1DB
- Deb, Atack, Head of Rewards, Rolls Royce PLC, Gloucester Road, Little Stoke, Bristol, BS34 7QE
- Ella, Hawkins, Property Service Manager, P3 Charity, St Georges Business Park, Unit 1+2, Alstone Lane, Cheltenham, GL51 8HF
Interests
I enjoy cooking and keeping active by going to the gym, as well as socialising with friends., I have gained a strong interest in current affairs and politics through my A-level studies and aim to stay up to date with the latest developments and changes in both UK and US politics.
Certification
- first aid certificate
- driving licence
Timeline
Link Worker
p3 charity
2025.03 - Current
No7 Adviser
Boots
2022.07 - 2025.03
A Levels - Food Science and Technology, Politics
Balcarras School
2022.01 - 2024.01
GCSEs - English, Mathematics, Food Science, Geography, Business, Science, Textiles
Balcarras School
2021.01 - 2022.01