Sofia Denden
Surrey,Richmond upon Thames
Summary
Friendly and motivated professional with strong communication and problem-solving skills, supported by experience working with CRM systems such as Salesforce and handling complex enquiries from parents and stakeholders. Demonstrates a calm, empathetic and solutions-focused approach to resolving issues. Ready to apply these transferable skills in a Client Support Executive role to support high-quality client experiences.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work history
Link Worker
All Child (Charity)
08.2024 - 01.2026
- Mentor secondary school girls through one-on-one and group sessions.
- Organise and coordinate external workshops by liaising with partner organisations.
- Coordinate and personalise student support to meet diverse learning needs and ensure inclusive success.
- Manage logistics including room bookings and event setup to ensure smooth delivery.
- Utilise CRM platforms such as Salesforce to log client interactions and analyse data to improve engagement and decision-making.
- Communicate effectively with parents, including those in challenging circumstances.
- Support vulnerable young people, helping build their confidence and engagement.
- Developed high-level resilience, adaptability, and event coordination skills.
Spanish, French and Italian Private Tutor
Self-employed
09.2022 - 01.2026
- Design personalised language sessions for students, adapting to various learning styles.
- Build strong relationships with clients, ensuring high satisfaction and engagement.
- Demonstrated organisational and communication skills applicable to client-facing roles in travel and service industries. Maintained organized records of student progress, enabling data-driven adjustments to teaching strategies for optimal outcomes.
- Adapted teaching styles to meet individual student needs, achieving noticeable results in language comprehension and retention.
- Designed personalised language sessions for diverse learners, enhancing student engagement and fostering significant language comprehension.
MFL Teacher
Westminster Academy
09.2022 - 08.2024
- Plan and deliver engaging Spanish lessons across all key stages, and KS3 French, with a focus on individual learning needs.
- Create inclusive environments that foster participation and language confidence.
- Consistently use technology and interactive methods to enhance user experience—transferable to customer interaction and travel planning.
- Designed and executed dynamic Spanish and French curricula, boosting student engagement and language proficiency through tailored lesson plans.
- Leveraged technology and interactive tools to enhance lesson delivery, resulting in enhanced learning experiences and increased student satisfaction.
MFL Teacher
Archer Academy
09.2021 - 07.2022
- Taught Spanish and French up to GCSE, enhancing learners’ oral proficiency.
- Built strong relationships with parents and students through empathetic support and clear, effective communication.
- Worked collaboratively with colleagues to implement targeted intervention strategies—skills easily transferable to customer service resolution and client care.
- Developed interactive language workshops, promoting immersive experiences that significantly boosted student engagement and participation.
- Implemented a differentiated curriculum for Spanish and French, resulting in improved student performance and heightened engagement in language learning.
- Analysed student feedback to refine lesson plans, fostering a more tailored educational experience and driving noticeable improvements in learning outcomes.
- Evaluated student performance data to identify learning gaps, enabling targeted interventions and measurable progress.
PGCE in Modern Languages
London Metropolitan University
09.2020 - 07.2021
- Delivered lessons in Spanish, French, and Italian across various key stages.
- Gained hands-on experience planning, assessing, and managing diverse learner needs.
- Demonstrated adaptability, which is essential in fast-paced service or travel operations.
- Provided constructive feedback to learners, promoting a growth mindset and encouraging continuous improvement in language skills.
- Maintained accurate records of student performance and engagement, facilitating targeted interventions and enhancing overall outcomes.
- Delivered engaging language lessons, fostering a positive learning environment and enhancing student participation and enthusiasm.
Language Tutor
Tutorful
09.2019 - 08.2020
- Tutored Spanish, French, Italian to GCSE students, achieving measurable language proficiency.
- Customised learning plans, ensuring consistent student progress and engagement.
- Enhanced communication skills through regular feedback and client interaction.
Learning Support Assistant
Westminster Academy
03.2020 - 07.2020
- Supported EHCP students online, enhancing engagement through diverse online platforms.
- Organised tailored virtual sessions for EAL learners, improving their learning outcomes.
- Enhanced communication, patience, and flexibility, crucial for customer support roles.
- Adapted to pandemic challenges, ensuring continuous educational support and accessibility.
Workshop Support
02.2020 - 02.2020
- Organised and supported a leadership workshop, ensuring seamless execution and participant engagement.
- Collaborated effectively with team members to address operational challenges and enhance event success.
- Adapted swiftly to unforeseen issues, maintaining high levels of participant satisfaction and event quality.
- Maintained comprehensive records of workshop outcomes, supporting future planning and enhancing overall organizational strategy.
Volunteer Career Coach
Lilian Baylis School (Future Frontiers)
09.2018 - 01.2019
- Guided vulnerable GCSE students in planning for future careers.
- Cultivated trust and delivered personalised coaching and encouragement.
- Strengthened mentorship and support abilities transferable to travel guidance and customer advisory roles.
- Partnered with professionals to create internship opportunities, bridging the gap between education and employment for students.
Education
BA - Spanish with Italian
Royal Holloway University of London
Egham 09.2015 - 06.2019
A-Levels - Spanish (B), French (B), Sociology (B)
Richmond College
09.2013 - 06.2015
Lady Margaret Secondary School
London 01.2013 - 01.2013
Skills
- Spanish
- French
- Italian
- Communication
- Problem Solving
- Salesforce
- Mentoring
- Teaching
- Leadership
Languages
Spanish (Highly proficient)
French (Proficient)
Italian (Highly proficient)
English (Native)
Courses
SEP 2020 - JUL 2021 PGCE in Modern Languages at London Metropolitan University
Timeline
Link Worker
All Child (Charity)
08.2024 - 01.2026
Spanish, French and Italian Private Tutor
Self-employed
09.2022 - 01.2026
MFL Teacher
Westminster Academy
09.2022 - 08.2024
MFL Teacher
Archer Academy
09.2021 - 07.2022
PGCE in Modern Languages
London Metropolitan University
09.2020 - 07.2021
Learning Support Assistant
Westminster Academy
03.2020 - 07.2020
Workshop Support
02.2020 - 02.2020
Language Tutor
Tutorful
09.2019 - 08.2020
Volunteer Career Coach
Lilian Baylis School (Future Frontiers)
09.2018 - 01.2019
BA - Spanish with Italian
Royal Holloway University of London
09.2015 - 06.2019
A-Levels - Spanish (B), French (B), Sociology (B)
Richmond College
09.2013 - 06.2015
Lady Margaret Secondary School
01.2013 - 01.2013