Summary
Overview
Work History
Education
Skills
Timeline
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Alanna Furness

Alanna Furness

Summary

Excellent communication skills and a warm, friendly manner. Adaptable worker both individually and as part of a team. Meets job demands and deadlines through diligent work-ethic and dedication to quality. Detail-oriented and learns new tasks quickly.

Overview

4
4
years of professional experience

Work History

Waitress

Stobo Castle Health Spa
06.2020 - 05.2024
  • Experienced member of the food and beverage team in a 5 star luxury spa hotel, working within the Dining Room, Cocktail Lounge and Cafe.
  • Greeting guests politely and promptly while accurately recording and confirming reservations/orders.
  • Arrange alternative selections for guests with food allergies through careful collaboration with kitchen teams.
  • Perform additional tasks to keep department running smoothly.
  • Maintain brand image by keeping a neat personal appearance.
  • Complete daily opening and closing checklists to maintain standards and prepare for service.
  • Deliver high quality professional service in-keeping with the luxury establishment and guest expectations.
  • Optimise customer experience, serving each guest with sincere, positive and enthusiastic attitude.
  • Resolve customer complaints promptly, escalating larger operational concerns to management.
  • Retain knowledge of current menu selections for accurate, reliable customer guidance.

Horse Riding Instructor

Camp Walden
06.2023 - 08.2023
  • Worked here again this summer 6th June - 10th August 2024
  • Teaching children between the ages of 7-15 years old
  • Assessed and prepared riders working towards qualifications or specific goals.
  • Fitted safety equipment and briefed students before riding.
  • Closely monitored riders during training sessions, identifying and correcting flaws, improving student learning development.
  • Explained and demonstrated tasks to learners, helping students understand approaches and riding techniques.
  • Designed training program's to suit individual rider ability and make things more fun.
  • Monitored horse behavioral patterns to ensure the safety of the riders.
  • Responsible for all aspects of the horses welfare.

Retail Sales Assistant

Boots
12.2022 - 01.2023
  • Liaised with customers to determine needs and provide recommendations.
  • Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
  • Managed click and collect orders.
  • Promoted sales and special offers for discounts and merchandise options.
  • Employed successful sales and upselling techniques to increase average sale amount.
  • Went extra mile to locate merchandise for customers by researching and calling associated retail branches.
  • Processed cash and card payments during busy shopping periods to minimise customer waiting times.

Volunteering in Fiji

Think Pacific
09.2022 - 11.2022
  • Worked as part of a small team to build a Medical Dispensary from the ground work to completion. This involved wood work, roofing, design and decorating.
  • Delivered Youth Empowerment Workshops to the youths within the village. Such as Mental Health, Public Health, Environment & Climate, Leadership & Enterprise and Sports Development.
  • Lived for 2 months with a host family in Nakoro (the village) adapting to their local customs and lifestyle.

Education

Scottish Qualifications Certificate -

Peebles High School
2022

Skills

  • Superb customer service
  • Exceptional time management
  • Guest rapport
  • Highly responsible and reliable
  • Physical endurance
  • Guest needs anticipation
  • Hard working
  • Teamwork
  • Pride in physical appearance

Timeline

Horse Riding Instructor

Camp Walden
06.2023 - 08.2023

Retail Sales Assistant

Boots
12.2022 - 01.2023

Volunteering in Fiji

Think Pacific
09.2022 - 11.2022

Waitress

Stobo Castle Health Spa
06.2020 - 05.2024

Scottish Qualifications Certificate -

Peebles High School

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Alanna Furness