ALANA MCBRIDE
Glasgow
Summary
Highly skilled professional with expertise in Project Management, Data Analysis, and Customer Service. Demonstrates strong communication, problem-solving abilities, and adaptability to change. Proficient in Microsoft Office Suite and various software tools including SPSS Statistics and Canva. Excellent at managing multiple tasks efficiently both independently and collaboratively. Committed to maintaining data confidentiality and ensuring customer satisfaction through effective conflict management and complaint resolution. Along with holding a First-Class Honours Degree in Psychology.
Overview
2027
2027
years of professional experience
5
5
years of post-secondary education
Work history
Customer Care Advisor - Core Money Management
Barclays UK PLC
2026.01 - Current
- Excellent telephone manner, greeting customers with a warm, friendly tone, happy to help resolve any issues they may be facing.
- Worked extensively under pressure during peak hours without compromising service quality.
- Adapted quickly to new technologies for improved efficiency.
- Improved customer satisfaction by providing timely and effective solutions to queries.
- Handled sensitive information confidentially, upheld data protection regulations.
- Actively listened to customers to quickly identify needs and proactively enhance their brand experience.
- Routinely met or surpassed agreed personal productivity targets to achieve.
- Skilfully navigated challenging phone conversations with resilience, confidence and interpersonal skills to achieve positive outcome.
- Empathetic and patient when connecting with customers, often those experiencing financial stress.
- Works to tight time scales, meeting targets for calls.
- Achieving high NPS scores for customer experience.
- Managed high volume of inbound calls for issue resolution.
Stockroom Assistant
MANGO
2024.09 - 2025.09
- Maintains accuracy of stock levels by performing daily counts
- Assisted in training new hires on proper stockroom procedures and practices.
- Responded promptly to staff requests for specific items from stock.
- Provided excellent customer service whilst retrieving items from the back room on demand.
- Handled complex customer complaints, consistently earning positive feedback from management for effective conflict resolution.
- Handles deliveries and store transfers independently
- Working with visual merchandiser's to manage floor moves, arrange new collections for visual appeal and highlight areas for best-sellers.
- Checked incoming deliveries for accuracy and quality control purposes.
- Communicated effectively with team members, fostering a positive work environment.
- Assisted in regular stock takes for accurate inventory count.
Election Assistant
MYM Recruitment
- Handled and secured election materials
- Verified voter identities through signature inspection
- Maintained professionalism and neutrality when handling sensitive electoral materials
- Collected and recorded data accurately
- Ensuring to maintain voter confidentiality and follow GDPR guidelines
- Supported colleagues and followed direction of management ensuring swift and accurate vote collection and counting
- Worked to strict time constraints
- Supported team by demonstrating respect and willingness to help.
Sales Assistant
John Lewis & Partners
2021.06 - 2023.12
- Lead the team in daily morning meetings, discussing plans and targets
- Ensured stock replenishment in a timely manner to maintain product availability.
- Trained new staff members, fostering a supportive working environment.
- Collaborated effectively with team members to meet sales targets.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Handled high pressure situations calmly, keeping store operation seamless during peak hours.
- Maintained knowledge of products and features to provide recommendations to customers.
- Developed strong knowledge of current promotions and services available for customers
- Managed floor and stockroom moves, to create a more organised and visually appealing environment.
- Built strong relationships with regular customers for repeat business.
Administration Assistant
Warde Graham Consulting
- Handled client confidential material with discretion, upholding company protocol
- Streamlined workflow by prioritising tasks according to urgency and importance.
- Maintained office supplies inventory for seamless operations.
- Managed incoming calls, ensured effective communication channels.
- Facilitated smooth running of daily operations through diligent calendar management.
- Supported staff with administrative needs for photocopying and filing.
Education
BSc (Hons) - Applied Psychology
Glasgow Caledonian University
2021.01 - 2025.01
Higher Qualification -
St Aloysius College
Glasgow, Glasgow City 2019.01 - 2020.01
Skills
Active Listening
Project Management
Problem Solving
Creative Thinking
Data Analysis
Multitasking Ability
Adaptability to Change
Strong Communication
Time Management
Efficient working independently or in collaboration
Working with databases
Empathy and reassurance
Knowledge of GDPR regulations
Customer Service
Conflict management
Complaint resolution
Microsoft Office
Inbound call handling
Telephone etiquette
Product and service expertise
Query problem solving
Virtual payment processing
Data confidentiality
Dispute Resolution
REFERENCE
Zoe, McVinnie, Programme Leader- BSc (Hons) Applied Psychology, Lecturer in Psychology, zoe.mcvinnie@gcu.ac.uk
Project Management
I successfully planned, researched and produced an 8,000 word independent dissertation project as part of my honours degree. I managed every aspect, from topic selection to research, survey creation and advertisement, data collection and data analysis. I organised my resources and set timeline goals to aid completion and allow for a review period. Ultimately leading to achieving 74% in my project and 74% in the live, in-person presentation of my work.
Communication
My communication skills have developed through working within different companies with diverse teams. As a customer advisor I have gained exceptional active listening and communication skills, managing high pressure calls with frustrated clients or complex queries while remaining empathetic, professional and calm, delivering accurate information in a clear, conscice manner, making each customer feel valued and heard. Working at Mango has allowed me to communicate with staff across the country, communicating stock issues or new promotions with head office or managers from different stores. This has improved my confidence and delivery of addressing issues and problem-solving strategies within the workplace.
Timeline
Customer Care Advisor - Core Money Management
Barclays UK PLC
2026.01 - Current
Stockroom Assistant
MANGO
2024.09 - 2025.09
Sales Assistant
John Lewis & Partners
2021.06 - 2023.12
BSc (Hons) - Applied Psychology
Glasgow Caledonian University
2021.01 - 2025.01
Higher Qualification -
St Aloysius College
2019.01 - 2020.01
Election Assistant
MYM Recruitment
Administration Assistant
Warde Graham Consulting