Sharon Louise Dyer
Basildon,Essex
Summary
Organized professional with 13 years of experience in managing priorities and enhancing customer pipelines, resulting in increased opportunities. Demonstrated administrative and customer service skills contribute to team success and achievement of goals. Proven ability to meet company objectives and implement best practices, with a strong reputation for problem resolution and customer satisfaction improvement. Adaptable and resilient under pressure, ready to take on greater responsibilities for organizational growth.
Overview
33
33
years of professional experience
3
3
years of post-secondary education
Work history
Customer care advisor/Receptionist
Essex partnership university trust
Wickford, Essex
01.2012 - Current
- Manage opening and closing operations for the building in the morning and evenings; maintain security of the building, respond to incidents including fire evacuations, drills, distribute of security fobs and associated keys to staff members.
- Resolve diverse IT equipment issues across all training rooms by managing setup processes for Teams meetings, overseeing PowerPoint presentations using laptops, projectors, and screens, confirm that TVs are activated and prepared prior to training courses, and events.
- Coordinated room bookings and confirmed client attendance proactively.
- Captured and updated staff data to maximise accuracy of records.
- Offer comprehensive administration support across reception hub and other departments, including activities such as scanning, photocopying, filing, faxing, spreadsheet updates, and additional administrative functions.
- Direct staff/visitors to appropriate meeting rooms, ensuring seamless service delivery.
- Manage franking mail and delivery processes, facilitating timely communication.
- Ensured prompt issue resolution through meticulous recording of maintenance fault incidents.
Adapted task management strategies to accommodate evolving priorities and workloads.
Effectively adjusted focus based on organisational objectives and requirements. - Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Implemented improvements in reception processes to streamline daily operations.
- Collaborated with team members to enhance service delivery and overall customer experience.
Catering supervisor
Essex partnership university trust
Wickford, Essex
04.2007 - 01.2012
- Supervised daily catering operations ensuring high standards of food quality and service.
- Led by example in providing customers with attentive, professional restaurant service.
- Managed inventory supplies effectively to maintain consistent availability of catering items.
- Ensured staff training was up to date and mentored new team members on catering procedures and customer service expectations.
- Resolved customer inquiries and complaints promptly to uphold positive service reputation.
- Conducted inventory checks regularly, keeping stock levels optimal.
- Supervised performance of catering team closely for consistent service quality.
- Maintained cleanliness in all catering areas for a safe and hygienic work environment.
- Performed audits and temperature control inspections, recording and monitoring for risk and policy compliance.
- Inspected produce orders upon arrival, maintaining documentation and storing to avoid spoilage.
- Estimated food consumption for appropriate ordering from vendors and to avoid waste.
- Identified and arranged for catering team training, building skills and knowledge.
- Coordinated staff oversight and one-on-one interactions.
- Trained and mentored new team members on catering procedures and customer service expectations.
- Developed relationships with clients through professional and courteous behaviour.
- Ensured adherence to dietary restrictions for customised menu options.
- Led team meetings effectively, fostering good communication amongst staff members.
Catering manager
Chats Café Outpatients department
Whitechapel, Tower Hamlets
04.1993 - 08.2005
- Coordinated menu planning and food preparation with kitchen staff for seamless operations.
- Implemented waste management strategies, reducing costs significantly.
- Managed budgeting and forecasting to optimise financial resources effectively.
- Maintained hygiene and safety standards through regular audits and checks.
- Streamlined supply chain processes to enhance delivery efficiency.
- Oversaw kitchen operations, ensuring consistent workflow and productivity.
- Supervised food preparation for events, ensuring quality and proper presentation.
- Recruited and trained staff to deliver exceptional customer service.
- Trained and mentored staff on best practices in food handling and customer service techniques.
- Implemented health and safety protocols in line with regulations to maintain a safe working environment.
- Assessed equipment requirements periodically, ensuring optimal functionality at all times.
- Enhanced team efficiency with consistent training programmes.
- Worked on budgeting and forecasting to control financial resources effectively.
Education
NVQ Level 2 - Customer service
Anglian Ruskin
Wickford, Essex 03.2017 - 03.2018
NVQ Level 1 - Maths
Anglia Ruskin University
Wickford, Essex 03.2017 - 03.2018
NVQ Level 1 - English
Anglia Ruskin University
Wickford, Essex 03.2017 - 03.2018
Skills
- Timeliness and reliability
- Technical support
- Positive attitude
- Microsoft Office
- Knowledge sharing
- Confidentiality management
- Patience and composure
- Database management
- Shift flexibility
- Empathy and reassurance
- Record maintenance
- Active listening
- Commitment to excellence
- Health and safety compliance
- Professional appearance
Affiliations
- Love decorating, Socialising and spending time with family.
Accomplishments
I have received the Certificate of Achievement Intune award and Highly commended Chairs award from Essex partnership university trust.
References
References available upon request.
Timeline
NVQ Level 2 - Customer service
Anglian Ruskin
03.2017 - 03.2018
NVQ Level 1 - Maths
Anglia Ruskin University
03.2017 - 03.2018
NVQ Level 1 - English
Anglia Ruskin University
03.2017 - 03.2018
Customer care advisor/Receptionist
Essex partnership university trust
01.2012 - Current
Catering supervisor
Essex partnership university trust
04.2007 - 01.2012
Catering manager
Chats Café Outpatients department
04.1993 - 08.2005