Alana Domzalski
Tunbridge Wells,Kent
Summary
First-year student studying English Literature at Durham University. Customer-focused sales assistant with experience driving sales through engagement and product recommendations. Recognised for creating outstanding shopping experiences that improve customer retention in my previous role as a keyholder. Skilled in upselling, inventory management, and maintaining visual merchandising standards.
Overview
2
2
Languages
4
4
years of professional experience
Work history
Sales Assistant
Stampede Shoes for Kids
Tunbridge Wells, Kent
2024.11 - 2026.09
- Guided customers in product selection, offering tailored advice to enhance satisfaction and drive repeat visits.
- Delivered exceptional customer service, resolving issues to foster customer loyalty and encourage repeat business.
- Assisted customers in locating products and provided detailed information to enhance the shopping experience.
- Responded to customer enquiries promptly, delivering accurate information about products and services.
- Processed sales transactions efficiently, handling cash, credit, and debit payments accurately.
- Worked with team members to achieve sales targets, enhancing overall store's performance.
- Arranged products on shelves to create appealing displays in the shop.
- Organised stock and maintained a tidy stockroom to support efficient operations and improve accessibility.
- Keyholder position - in charge of opening the shop, closing, cashing up, and locking up after each shift.
Tutor for an 11+ student and a GCSE English student
Tutoring
Tunbridge Wells, Kent
2024.09 - 2026.05
- Facilitated 11+ exam preparation through targeted tutoring sessions, enhancing student confidence and readiness.
- Guided GCSE student through curriculum, ensuring successful completion with a grade 4 in both English Literature and English Language.
- Created tailored lesson planning, assessing individual student needs, learning styles, and academic gaps.
- Developed creative and accessible methods to break down difficult academic concepts into easily digestible material.
- Managed weekly session schedule for both students, aligning their academic targets with individual learning plans.
Work experience
AXA Investment Managers
Paris
2024.06 - 2024.06
- .Collaborated with legal audit and data analysis teams on joint projects to enhance workflow.
- .Contributed to team meetings by sharing insights and engaging in constructive discussions.
- .Organised time management to meet deadlines for assigned activities.
- Analysed company operations and practices during one-week internship to gain industry insights.
- .Applied formal French language expectations in workplace communication.
- Documented and submitted my internship journey in a structured 6-page report.
Volunteer sales assistant
Barnardos Charity shop
Tunbridge Wells, Kent
2023.01 - 2023.07
- Provided courteous and attentive customer service, enhancing customer satisfaction during interactions.
- Conducted routine stock audits to ensure accurate inventory levels and support effective stock management.
- Maintained hygiene standards and a safe shopping environment through diligent cleaning tasks.
Education
A-Levels - English Literature, French, History
Tunbridge Wells Girls’ Grammar School
Tunbridge WellsGCSEs -
Tunbridge Wells Girls’ Grammar School
Tunbridge WellsSkills
- Cash handling
- Stock management
- Visual merchandising
- Sales techniques
- Product knowledge
- Customer service
- Team collaboration
Languages
English: First Language
French: Advanced (C1)
Accomplishments
GCSE award for outstanding performance, 2024 - Tunbridge Wells Girls' Grammar School
A Level award for outstanding performance, 2026 - Tunbridge Wells Girls' Grammar School
Timeline
Sales Assistant
Stampede Shoes for Kids
2024.11 - 2026.09
Tutor for an 11+ student and a GCSE English student
Tutoring
2024.09 - 2026.05
Work experience
AXA Investment Managers
2024.06 - 2024.06
Volunteer sales assistant
Barnardos Charity shop
2023.01 - 2023.07
A-Levels - English Literature, French, History
Tunbridge Wells Girls’ Grammar School
GCSEs -
Tunbridge Wells Girls’ Grammar School