Alan Keogh

Professional Profile

Experienced National Control Centre (NCC) Operative with extensive expertise in security operations, cash-in-transit support, incident management, vehicle monitoring, lone worker protection, operational compliance, and real-time risk management within high-security environments.

Demonstrated ability to coordinate critical operational responses, monitor nationwide security systems, manage escalated incidents, produce detailed management reporting, and ensure compliance with company procedures and regulatory requirements. Skilled in stakeholder communication, operational analytics, workforce coordination, and maintaining service continuity across multiple sites and mobile operations.

Recognised for strong decision-making under pressure, attention to detail, and commitment to operational excellence within fast-paced security and cash management environments.

Identified and developed key skills related to security operations.

Oversaw various security operations across multiple sites.

• National Control Centre Operations
• Coordinated incident management processes to address security issues. & Escalation
• Alarm Monitoring
• CCTV Monitoring
• Security Risk Assessment
• Emergency Response Coordination
• Lone Worker Safety Monitoring

Operational Control

• Real-Time Vehicle Tracking
• Fleet Monitoring
• Asset Protection
• Route Compliance Monitoring
• Crew Safety Oversight
• Operational Dispatch Support

Ensured compliance with governance standards and procedures.

• SOP Compliance Monitoring
• Internal Auditing
• Operational Reporting
• Regulatory Compliance
• Investigation Support
• Documentation Control

Systems & Reporting

• Microsoft Excel
• Microsoft Word
• SharePoint
• Incident Management Systems
• GPS Tracking Platforms
• Monitoring Software
• KPI Reporting
• Performance Analysis

Leadership & Communication

• Team Coordination
• Stakeholder Engagement
• Management Reporting
• Escalation Management
• Problem Solving
• Decision Making Under Pressure

Professional Experience

National Control Centre (NCC) Operative

Brink's Ireland

Core Responsibilities

• Monitor nationwide security operations and respond to incidents affecting personnel, vehicles, assets, and customer locations.
• Maintain continuous oversight of cash-in-transit operations through GPS tracking and monitoring systems.
• Monitored vehicle movements and ensured route adherence while addressing operational exceptions.
• Coordinate responses to security incidents, alarms, emergencies, and operational disruptions.
• Escalate critical incidents to management teams in accordance with company procedures.
• Monitor lone worker devices and welfare systems to ensure employee safety.
• Perform regular operational checks on crews, vehicles, and security systems.
• Support field personnel during incidents, breakdowns, security alerts, and emergency situations.
• Liaise with internal departments, engineering teams, management, and external agencies where required.
• Maintain accurate records of all incidents, interventions, and operational actions.

Compliance & Audit Functions

• Conduct weekly crew compliance checks and operational reviews.
• Monitor adherence to company SOPs and operational standards.
• Complete compliance reporting and identify recurring issues or trends.
• Support SOP assessments and operational audits.
• Track and report non-compliance trends to management.
• Assist with investigations and evidence gathering when required.

Reporting & Analysis

• Produce daily, weekly, and monthly operational reports.
• Maintain incident logs and operational records.
• Compile management reports for senior leadership teams.
• Analyse trends in incidents, alarms, escalations, and operational performance.
• Support continuous improvement initiatives through data analysis and reporting.

Key Achievements

• Successfully managed high-volume security monitoring across multiple operational sites and mobile assets.
• Implemented and maintained effective lone worker monitoring procedures to enhance employee safety.
• Contributed to improved compliance standards through detailed auditing and reporting activities.
• Assisted in maintaining operational continuity during critical incidents and emergency situations.
• Developed strong working relationships across operations, management, engineering, and field teams.

Additional Experience

Operational Coordination

• Facilitated effective shift handover management to ensure continuity.
• Incident escalation procedures
• Emergency planning support
• Business continuity support
• Managed operational communications to enhance team coordination.

Implemented security and safety measures for personnel and assets.

• Monitored employee welfare to ensure safety and support.
• Provided support for conducting threat assessments and evaluations.
• Security breach response
• Alarm verification processes
• Supported incident investigations to determine root causes and solutions.

Professional Strengths

• Calm and effective under pressure
• Excellent attention to detail
• Strong analytical and problem-solving skills
• Highly organised and dependable
• Professional communication skills
• Ability to manage multiple priorities simultaneously
• Strong security awareness and risk management capability

Education

Leaving Certificate
Ireland

Certifications & Training

• Standard Operating Procedure (SOP) Training
• Incident Management Training
• Lone Worker Monitoring Procedures
• Security Operations Training
• Health & Safety Awareness
• GDPR/Data Protection Awareness
• Microsoft Office Applications

References

Available upon request.