Alan Dick
Glasgow,Glasgow City
Summary
Dedicated care professional with extensive expertise in dealing with vulnerable clients, specialising in dementia care and personal care assistance. Proficient in medication administration, care management, and meal preparation, ensuring comprehensive support for individuals' health and well-being. Demonstrates strong self-management skills and finance management capabilities to optimise client outcomes. Committed to enhancing the quality of life for those in need through compassionate and effective care solutions.
Overview
44
44
years of professional experience
Work history
Support worker
The Richmond Fellowship Scotland
Glasgow, Glasgow City
02.2019 - Current
- Helped achieve patient independence through guided tasks and activities.
- Contributed feedback on patient progress leading to adjustments in personalised care plans.
- Administered medication according to schedule, promoting optimal health outcomes.
- Prepared nutritious meals that met special dietary needs of clients.
- Assisted in maintaining a clean environment for improved client health.
- Maintained detailed records of patient behaviour changes for healthcare team reference.
- Assured safety measures were met to prevent falls or accidents.
- Increased comfort levels with personal care duties such as bathing and dressing.
- Completed housekeeping tasks resulting in a clean, safe home environment.
- Provided support in social, physical and emotional areas to assist clients with integration into local community.
- Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
Customer services advisor
North Glasgow Housing Association
Glasgow, Glasgow City
09.2016 - 02.2019
- Improved customer satisfaction by promptly addressing and resolving complaints.
- Troubleshot product issues for resolution swiftly and accurately.
- Greeted customers warmly upon arrival, creating a welcoming environment.
- Maintained clean and organised work station for optimal productivity.
- Handled customer queries via telephone and email, ensuring clear communication.
- Directed customers to appropriate departments for specialised assistance, fostering seamless service delivery.
- Consistently met targets by effectively handling high volume of calls daily.
Sales assistant
Wholesale Domestic
Glasgow, Glasgow City
03.2008 - 08.2016
- Built strong relationships with regular customers for repeat business.
- Delivered exceptional after-sales service, encouraging repeat business.
- Improved customer service by efficiently handling queries and complaints.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Managed till operations smoothly, reducing waiting time for customers.
- Utilised excellent communication skills to provide detailed product information.
- Trained new staff members, fostering a supportive working environment.
- Followed company procedures and guidelines for smooth retail operations.
Private hire taxi driver
Southside Taxis
Glasgow, Glasgow City
07.2002 - 03.2008
- Juggled multiple bookings efficiently, maximising productivity.
- Remained alert during long shifts, ensuring optimal driving standards.
- Adhered strictly to company policies and procedures for consistent quality service.
- Learnt new technologies swiftly for seamless booking process.
- Assisted passengers with luggage to ensure satisfactory experience.
- Provided punctual transportation services to satisfy customer needs.
Customer sales advisor
Scottish Gas
Glasgow, Glasgow City
04.2002 - 06.2002
- Collaborated with team members on promotional events yielding higher footfall in the retail outlet.
- Improved customer satisfaction by providing professional, friendly service.
- Managed till operations efficiently, reducing the queue time for customers.
- Utilised extensive product information to provide accurate advice to consumers.
Administrative assistant
Glasgow City Council
Glasgow, Glasgow City
07.1981 - 03.2002
- Ensured efficient travel arrangements for staff including booking flights and accommodations.
- Submitted timely reports which provided critical updates on various projects.
- Assisted with budget preparations enabling effective financial planning.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Supported accurate record-keeping with proficient data entry skills.
- Performed bookkeeping tasks, including invoicing and expense tracking.
- Improved customer satisfaction through prompt response to email and phone queries.
- Managed front desk duties to ensure smooth operation of reception area.
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Applied maths abilities to calculate and check financial figures.
Education
GCSEs - Mathematics
John Neilson High School
Paisley, Renfrewshire 05.1981 -
GCSEs - Arithmetic
John Neilson High School
Paisley, Renfrewshire 05.1981 -
GCSEs - English
John Neilson High School
Paisley, Renfrewshire 05.1981 -
GCSEs - Modern Studies
John Neilson High School
Paisley, Renfrewshire 05.1981 -
GCSEs - Chemistry
John Neilson High School
Paisley, Renfrewshire 05.1981 -
Skills
- Dealing with vulnerable clients
- Self-Management
- Dementia care knowledge
- Personal care assistance
- Medication Administration
- Care management
- Meal preparation
- Finance management
Timeline
Support worker
The Richmond Fellowship Scotland
02.2019 - Current
Customer services advisor
North Glasgow Housing Association
09.2016 - 02.2019
Sales assistant
Wholesale Domestic
03.2008 - 08.2016
Private hire taxi driver
Southside Taxis
07.2002 - 03.2008
Customer sales advisor
Scottish Gas
04.2002 - 06.2002
Administrative assistant
Glasgow City Council
07.1981 - 03.2002
GCSEs - Mathematics
John Neilson High School
05.1981 -
GCSEs - Arithmetic
John Neilson High School
05.1981 -
GCSEs - English
John Neilson High School
05.1981 -
GCSEs - Modern Studies
John Neilson High School
05.1981 -
GCSEs - Chemistry
John Neilson High School
05.1981 -
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