Akshita Paliwal
HR Assistant
London,United Kingdom
Summary
Dependable and driven, with keen ability to lead and inspire team in fast-paced environment, ensuring exceptional customer service and operational efficiency. Capable of training staff and managing daily floor operations seamlessly.
Driven individual with keen eye for detail, poised to excel as Waitress Supervisor. Possesses strong leadership and communication skills, demonstrated through previous roles in customer service and team coordination. Committed to fostering positive dining experience that enhances both team performance and customer satisfaction.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Waitress supervisor
Novivok
London, United Kingdom
11.2024 - Current
- Pitched in during busy periods – showing solidarity with team and maintaining service levels.
- Handled customer complaints promptly and professionally, preserving restaurant's good reputation.
- Assisted in menu planning based on seasonality and customer preferences, producing diverse culinary offerings.
- Handled customer complaints and restored satisfaction through tactful communication and swift resolution.
- Managed cash tips and reconciled tickets against till at end of shift.
- Maximised covers by monitoring dining room for seating availability.
- Liaised with bar and kitchen staff to maintain seamless customer service outputs and provide timely delivery of food and beverages.
Head Waitress
Kitchen W8
London, United kingdom
04.2023 - 11.2024
- Ensured customer satisfaction with prompt, accurate orders.
- Maintained knowledge of menu items, leading to accurate order taking.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Handled payment transactions to guarantee smooth customer checkout process.
- Completed side duties such as refilling condiments, contributing to organised workplace.
- Delivered excellent customer service through friendly and polite interaction.
Waiter
Mumbai Local Indian Restaurant
London, India
09.2022 - 03.2024
- Managed large group reservations with meticulous attention to detail.
- Perfected the art of upselling beverages and desserts for profit maximisation.
- Ensured cleanliness and organisation of assigned tables for a comfortable environment.
- Navigated busy dinner rushes without compromising quality of service.
- Maintained detailed knowledge of menu items to provide recommendations.
- Demonstrated excellent communication skills whilst taking orders from guests.
- Honed multitasking abilities whilst juggling multiple tables simultaneously.
- Collaborated with kitchen staff for seamless order delivery.
ASSOCIATE CONSULTANT
Lloyds Banking Group
London, United Kingdom
12.2018 - 11.2022
- Supported varied projects as part of interdisciplinary teamwork with consultants and technical specialists.
- Acted as thought leader in anticipating changing industry trends and refining and creating programmes to keep pace.
- Carried out data analysis and assessment and presented results to management.
- Collaborated with marketing communications consultant, reviewing and editing all marketing materials to verify accurate branding and industry image.
- Performed costing and pricing financial analyses to compare estimated costs and benefits associated with projects.
- Collaborated with cross-functional teams, fostering a collaborative work environment.
- Generated reports to inform management and aid in senior decision-making.
Education
Master of Business Administration - Global Human Resource and Management
Kingston University
09.2023 - 01.2024
Diploma of Higher Education - Computer Science
Centre for Development of Advanced Computing
02.2014 - 02.2015
Bachelor of Engineering - Electronics and Telecommunication
Acropolis Institute of Technology and Research
01.2009 - 01.2013
Skills
- Project management
- Leadership skills
- Team building
- Communication skills
- Customer-focused
- Establishing interpersonal relationships
- Financial literacy
Personal Information
Custom
- Hiking and Travelling
- Swimming
- Exploring different countries and Culture
- Playing Badminton
- Watching Crime and Historic Documentaries
Timeline
Waitress supervisor
Novivok
11.2024 - Current
Master of Business Administration - Global Human Resource and Management
Kingston University
09.2023 - 01.2024
Head Waitress
Kitchen W8
04.2023 - 11.2024
Waiter
Mumbai Local Indian Restaurant
09.2022 - 03.2024
ASSOCIATE CONSULTANT
Lloyds Banking Group
12.2018 - 11.2022
Diploma of Higher Education - Computer Science
Centre for Development of Advanced Computing
02.2014 - 02.2015
Bachelor of Engineering - Electronics and Telecommunication
Acropolis Institute of Technology and Research
01.2009 - 01.2013
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