Akinyemi Atobatele

• ·Keep track of the database of all clients of the company using applicable softwares
• ·Assessing and enhancing the efficiency of internal and external operational processes
• Manages The Team across various functions (Finance, Sales, Customer service,IT,Operations,Hr).

• Consulting with IT developers and management on product offering
• Initiating after-sales Technical support based on client requirement and feedback
• Ensuring Competitiveness by analyzing and researching Industry Trends

• Service and capability: Not more than zero escalations in a month,

• Platforms and processes: Ensures all operation staffs have access to all platforms they require and basic computer skills to deliver good customer service.

• Control: zero regulatory infractions

• People: Ensures all operations staff perform major test/courses to enhance performance on job

• Place: standard ambience of the branch.

• Major Job role was to coordinate tellers and customer service officers in all their job functions to deliver exceptional service to customers.

• Major Job role was to coordinate tellers and customer service officers in all their job functions to deliver exceptional service to customers.

• Coordinated daily tasks, ensuring smooth workflow within the team.
• Devised actionable plans towards achieving set business objectives within deadlines.

• Ensures at least 98% uptime on all ATM machines attached to the branch.

• Manage all the branch physical assets.

• Posting of inter branch transfers

• Posting of international transfers

• First level technical repair of all IT equipments in the branch

• Preparing and posting of salary schedules

• Attend to walk in customers

Attends to and follow up with all customers complains/queries.

• Aggressively onboard new customers for the branch and bank

• Teaching and impacting knowledge on students via courses mentioned above