Lisa Smith

Monitoring and maintenance of Neurodevelopmental waiting lists for under 5's and school age pathways

Recording of information onto databases and collating data as needed

Supervision of Band 2 administration assistant

Triaging of referrals to clarify correct information is provided and recording these onto the patient electronic system.

Minute taking at multi-disciplinary meetings and recording outcomes and actions

Ordering of stock and stationary as needed

Allocation of patients to clinicians from the waiting lists

Dealing with enquiries both face to face and via the telephone and email from the public as well as other staff members, professionals from other services and agencies

Diary management and booking of rooms and tests as required.

Monitoring of several email inboxes and forwarding to the relevant staff for actioning if needed.

Ensuring new starters have the appropriate access and permissions for the tests and room bookings and rotas on the electronic system

Sending out of school pack and parent pack questionnaires both paper form and electronically and recording information onto the database.

Monitoring of the database and chasing paperwork that is outstanding.

Signposting families to outside agencies for support whilst waiting for assessment.

Excellent customer service skills including working on reception and taking telephone calls.

Emailing messages to clinicians

Filing, scanning, faxing

Creating and importing letters as required to other professional staff and members of the public.

Managing online diaries and room bookings

Archiving and retrieving of files as and when required

Audio typing for the consultant psychiatrist

Minute taking for meetings at all levels

Ordering of stock and stationary as required

Collating of data using excel and word.

Registering referrals onto the patient electronic system