Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Personal Information
References
Timeline
Generic

Akinbowale Joseph

LONDON,England

Summary

I am a dependable and driven individual with a very strong work ethic seeking roles in retail and hospitality. I possess excellent customer service and communication skills, coupled with a kick for problem solving. My aim is to contribute to positive shopping and hospitality experiences and boost customer satisfaction. My flexibility gets recognized by managers and supervisors, reflecting my capacity to quickly adjust to new environments and navigate myself through challenges that I may experience. I am skilled at integrating seamlessly into teams, introducing innovative ideas that drive continuous growth. I am more than happy to utilize my strengths in communication, adaptability and problem solving to deliver exceptional results. My passions are cemented into the world of fitness, as I always prioritize my health in order for me to function to the best of my ability.

Overview

3
3
years of professional experience
7
7
years of post-secondary education

Work history

FILUFIJO Africa Continental Food
01.2022 - 08.2022
  • I learnt the fundamental skills in terms of hospitality, such as problem solving, communication and time management
  • This job helped me understand how customers think and how the service industry functions a bit more
  • Working here entailed me learning and working at the till, cleaning up the shop and stocking shelves

Waiter, Front of house

Taco Taco Shoreditch
10.2022 - 07.2023
  • Focused on delivering excellent customer service
  • My responsibilities included greeting and serving customers with a warmly professional attitude, while accurately processing orders through the system
  • I was actively restocking supplies and helping out with maintaining a clean restaurant and storage area, in order to uphold the strict hygiene standards
  • Worked closely with kitchen and front of house staff to ensure timely service during peak hours
  • Effectively handled customer service complaints and last-minute changes to orders by remaining patient and polite

Retail Assistant

Urban Outfitters
09.2023 - 04.2024
  • Assisted customers by providing personalized styling advice and product recommendations
  • Operated the till and managed to handle transactions accurately
  • Restocked clothing racks and maintained organization throughout the store
  • Maintained visual merchandising standards by folding clothes and keeping sections tidy
  • Carried out active selling from initial customer greeting.

Sales Representative

IBA Global
05.2024 - 09.2024
  • Developed strong communication skills whilst driving sales in a direct customer facing environment
  • This was done by approaching and engaging potential customers, adapting my pitch to meet individual needs
  • I learnt to demonstrate excellent product knowledge, attending to any queries customers had
  • Improved personal accountability by maintaining accurate records of sales and customer interactions, providing feedback to my mentors and receiving advice from them on how I can enhance my skill set
  • Familiarized myself in terms of how to build rapport with people
  • Won Employee of the week 2 times and received praise on the monthly billboard on multiple occasions

Retail Assistant

Southern Co-op
10.2024 - 01.2025
  • Dealt with customers in a professional and authentic manner
  • Cash handling at tills with excellent precision
  • A team member, although short lived, communicative abilities were greatly enhanced
  • Assisted in stock replenishment to maintain store appearance.
  • Assisted customers in locating specific items to boost satisfaction.

Sales Representative

IBA Global
02.2025 - 04.2025
  • Navigated challenging negotiations to secure lucrative contracts.
  • Promoted up-sell opportunities during customer interactions, boosting overall revenue generation.
  • Tailored pitches according to individual consumer preferences to increase conversion rates.

Education

GCSEs - English, Maths and Science

St Bonaventure's Secondary School
09.2017 - 06.2022

3 A levels - Biology, Chemistry, Psychology

Sir George Monoux College
09.2022 - 06.2024

Skills

  • Organized
  • Teamwork and collaboration
  • Concise time management
  • Safe food handling practices
  • Articulated well
  • Guest service
  • Fast learner
  • Open to learning and constructive criticism
  • Time efficiency
  • Till and cash handling
  • Cash handling
  • Critical-thinking
  • Store cleanliness maintenance
  • Stock counting

Affiliations

  • • Digital programming/Software developing - Working knowledge of software such as WIX and Microsoft products such as Word Excel and PowerPoint
  • • I am very enthusiastic when it comes to music production as I actively create original tracks using FL Studio. This hobby allows me to channel my creativity into something real, whilst honouring my technical skills in mixing and mastering. It's really helped me cultivate a burning desire to learn more, which attributes relevantly to many of my professional environments.
  • • I am very passionate about fitness and regularly attend the gym to maintain my physical health and wellbeing. It's helped me improve my time management skills, as well as helping me foster a positive mindset and a resilient outlook which I can integrate in both my personal and professional life.
  • • Been consistently attending boxing sessions every Monday, Wednesday and Friday from 01/2025, this heavily contributes to my fitness and health, alongside helping me learn a new skill in terms of self-defence.
  • • I often find myself volunteering for local events at my church, where I contribute to various initiatives which we believe will uplift the community. When I do this, I enjoy building connections among the people who attend the events that are hosted and giving them a real sense of belonging

Accomplishments

  • I've won employee of the week twice whilst working my sales job at IBA global, and had my name mentioned on the monthly wrap up presentations.
  • Learnt how to play the trumpet
  • Participated in debate mate
  • Took part in the viva voce programme

Personal Information

Hobbies: Digital programming/Software developing - Working knowledge of software such as WIX and Microsoft products such as Word, Excel and PowerPoint., Enthusiastic about music production, actively creating original tracks using FL Studio., Passionate about fitness, regularly attending the gym., Involved in sports, particularly judo and basketball., Volunteering for local events at church, contributing to community initiatives., Attending boxing sessions every Monday, Wednesday and Friday from 01/25.

References

  • Ash, Ballers Direct Marketing, +442045051678, ashleigh@ballersdirect.com
  • Giovanni, Ballers Direct Marketing, +447472384888
  • Philip Asa, Ballers Direct Marketing, +447472384888

Timeline

Sales Representative

IBA Global
02.2025 - 04.2025

Retail Assistant

Southern Co-op
10.2024 - 01.2025

Sales Representative

IBA Global
05.2024 - 09.2024

Retail Assistant

Urban Outfitters
09.2023 - 04.2024

Waiter, Front of house

Taco Taco Shoreditch
10.2022 - 07.2023

3 A levels - Biology, Chemistry, Psychology

Sir George Monoux College
09.2022 - 06.2024

FILUFIJO Africa Continental Food
01.2022 - 08.2022

GCSEs - English, Maths and Science

St Bonaventure's Secondary School
09.2017 - 06.2022
Akinbowale Joseph