Hawaa MOHAMED
Manchester,United Kingdom
Summary
Highly organised and socially-aware professional with a strong science-based academic background. Demonstrates exceptional communication, customer service, and critical thinking skills. Adept at multi-tasking, problem-solving, and utilising computer skills to enhance efficiency. Committed to continuous learning and responsible work ethic.
Dependable and driven individual with strong work ethic seeking role in retail. Possesses excellent customer service and communication skills, coupled with knack for problem-solving. Aims to contribute to positive shopping experience and boost customer satisfaction.
Overview
8
8
years of professional experience
2015
2015
years of post-secondary education
Work history
Whalley range sport center
2023.03
- Working in a public gym provides valuable customer service experience that can translate well to retail environments. In the gym, I interact with diverse clientele, addressing their needs, providing guidance on equipment usage, and offering support with their fitness goals. These interactions require active listening, empathy, and problem-solving skills – all of which are essential in retail settings when assisting customers with their inquiries, finding suitable products, and ensuring their overall satisfaction. Additionally, the gym environment fosters a culture of service orientation and professionalism, which I carry over to my interactions with customers in retail, ensuring a positive experience and building lasting relationships.
Independent charity project
2022.06 - 2026.01
- As an advocate for self growth and development I made it my mission to aid young people like myself to network. In the weekly sessions I help them with personal statements, university applications and interview preparation.
- Discussing matters that are relevant to our community & create sustainable plans to fix them, for example: Homelessness – distributing essentials and food, but more importantly helping them gain skills for employment (computer skills etc).
- So far, I have helped 10 homeless individuals seek employment & begin working on their resumes.
Teacher assistant
teacher active
Manchester
2023.09 - 2024.06
- Supervised lunch breaks and playground activities to ensure child safety at all times.
- Offered one-on-one assistance to struggling learners; improved their understanding of complex topics.
- Utilised creative teaching aids for engaging instructional delivery.
- Supported teacher during parent-teacher meetings for comprehensive discussion about pupil progress.
Teacher assistant
Prospero
Manchester
2023.09 - 2024.06
- Took responsibility of bulletin boards; displayed students' work prominently boosting morale.
- Facilitated use of technology in classrooms; made lessons more interactive and interesting.
- Managed classroom behaviour effectively, fostering a conducive learning atmosphere.
- Provided support to special needs students for improved integration into mainstream classes.
Retail & Marketing
Araby Perfumery
2021.09 - 2022.12
- Attending to customer queries both in store and online.
- Ensuring service is provided at a timely manner.
- Substantive product knowledge, merchandising and marketing appropriately to meet targets.
- Excellent communication skills with the team, both in store and online.
- I undertook several other different roles without hesitation to ensure business goals were achieved.
Nursery Teacher
Hijra Academy Manchester
2018.07 - 2022.04
- Responsible for 32 children under the age of 6.
- Working with special needs children.
- Organized, planned & delivered lessons/ Presentations.
- Written & verbal communication with staff, students & parents.
- Independently handling student social situations.
- Patience whilst multi tasking & handling many queries at a time.
- Computer & admin skills.
Education
Bachelor of Science - ODP anaesthetic and surgery
Edge Hill University
Manchester 2025.09 -
GCSEs -
Whalley Range High School
ManchesterHigh School Diploma -
Hijra Arabic School
ManchesterA-Levels - science / health and social care
Trafford College
StretfordSkills
- Communication
- Customer Service
- Patience
- Multi-Tasking
- Willing to learn
- Responsible
- Socially-Aware
- Organized
- Science based Academic background
- Critical thinking
- Computer skills
- Problem solving
Languages
Arabic
Fluent
Timeline
Bachelor of Science - ODP anaesthetic and surgery
Edge Hill University
2025.09 -
Teacher assistant
teacher active
2023.09 - 2024.06
Teacher assistant
Prospero
2023.09 - 2024.06
Whalley range sport center
2023.03
Independent charity project
2022.06 - 2026.01
Retail & Marketing
Araby Perfumery
2021.09 - 2022.12
Nursery Teacher
Hijra Academy Manchester
2018.07 - 2022.04
GCSEs -
Whalley Range High School
High School Diploma -
Hijra Arabic School
A-Levels - science / health and social care
Trafford College