Akin Ogundele
Edinburgh
Summary
Dedicated and results driven professional with four years of experience in customer service, team management, hospitality support, and administrative duties. Experienced in kitchen operations, including food preparation, cleaning, stock rotation, and supporting chefs in fast paced environments. Strong written and verbal communication abilities, critical thinking, and proven performance under pressure. Proficient in React.js, HTML, CSS, JavaScript, and other modern web technologies. Skilled in handling disputes with tact while providing empathetic, customer focused solutions. Committed to maintaining health and safety and food hygiene standards with exceptional attention to detail. Seeking to leverage a blend of technical, organisational, and hands on operational experience to deliver reliable results in dynamic environments.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Kitchen porter/Chef assistance
Wyboston Lakes Resort
Saint Neots, Cambridgeshire
08.2025 - 11.2025
- Maintained high standards of cleanliness by washing kitchen equipment and utensils.
- Operated dishwashing machinery to maintain cleanliness in the kitchen.
- Assisted chefs in food preparation for efficient meal service.
- Unloaded deliveries, stored items properly for easy accessibility.
- Supported overall restaurant operations through effective teamwork with other staff members.
- Consistently adhered to food hygiene regulations whilst dealing with food waste.
- Kept a safe working environment by following all health and safety regulations.
- Worked under pressure during peak times without compromising on quality of work delivered.
- Completed deep cleaning tasks as instructed by supervising chef or manager.
Web developer intern
TechStudio Academy
Lagos, Nigeria
05.2025 - 07.2025
- Contributed to the development and improvement of responsive web applications using React, Tailwind CSS, Node.js, Express, and JavaScript.
- Collaborated with cross-functional teams, including designers and backend developers, to implement user-centric features and ensure seamless UI/UX.
- Assisted in debugging and performance optimization, resulting in improved application efficiency and user experience.
- Participated in code reviews and maintained clean, well-documented code to support team scalability and future maintenance.
- Translated UI/UX mockups into fully functional, responsive web pages in alignment with modern design standards.
Customer service representative
Outcess Solutions Nigeria Limited
Lagos , Nigeria
02.2023 - 06.2025
- Answered customer telephone calls promptly and improved on hold wait times.
- Successfully ensured smooth running of operations with timely preparation of reports.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Managed 100+ daily calls, taking orders and escalated cancellations.
- Successfully provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Processed inbound customer calls, providing information on service or product upgrades
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
Customer service representative
Hyperthread Venture Limited
Lagos , Nigeria
04.2022 - 01.2023
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Managed 80+ daily calls, taking orders and escalated cancellations.
- Built customer rapport by providing friendly, genuine service, increasing customer retention by 100%.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
Education
Bachelor of Science - Computer Science
Delta State University
NigeriaSkills
- Empathy understanding
- Team management
- Administrative support
- Problem solver
- Organisational & Time management
- Written and verbal communication skills
- CRM
- Customer relation
- Attention to details
- Critical Thinking
- Ability to work under pressure
- Web development
- Punctuality and reliability
- Awareness of food allergens
- Health and Safety Compliance
Certification
Customer Service Certification
Certification in Full-stack web development
Certification in Virtual Assistant
References
References available upon request.
Timeline
Kitchen porter/Chef assistance
Wyboston Lakes Resort
08.2025 - 11.2025
Web developer intern
TechStudio Academy
05.2025 - 07.2025
Customer service representative
Outcess Solutions Nigeria Limited
02.2023 - 06.2025
Customer service representative
Hyperthread Venture Limited
04.2022 - 01.2023
Bachelor of Science - Computer Science
Delta State University