
Accomplished professional with expertise in performance metrics evaluation, profit and loss analysis, and budget planning. Demonstrates strong capabilities in KPI tracking, financial forecasting, and budgeting and financial analysis. Proven track record in staff recruitment, crisis handling, and customer relationship management. Adept at mentoring and coaching, with a focus on training and development to enhance team leadership. Committed to health and safety compliance while driving process improvement and inventory management.
Performance metrics evaluation
Profit and Loss Analysis
Budget planning
KPI tracking
Financial Forecasting
Staff recruitment
Crisis handling
Customer relationship management
Mentoring and coaching
Budgeting and financial analysis
Health and Safety Compliance
Team Leadership
Training and Development
Inventory management
Process Improvement
· Full UK Driving Licence
· Personal Licence Holder
· Current CTC Security Clearance
· Enhanced DBS Certificate
· Level 2 & Level 3 Food Safety
Employer of excellence 2008
Store Manager of the year 2011 - 2014