Dean Stanley
Manston,Kent
Summary
Experienced professional specializing in operational efficiency and managerial strategies, with a proven track record in diverse environments. Expertise in team mentorship, internal controls, audits, and KPI tracking, promoting collaboration through effective communication and decisive leadership. Dedicated to strategic planning and change management, emphasizing resilience and effective handling of challenging discussions.
Overview
13
13
years of professional experience
2003
2003
years of post-secondary education
1
1
Certification
Work history
Detention custody manager
MTC
Manston, Kent
2023.12 - Current
- Led performance reviews, identified areas for improvement.
- Coordinated cross-departmental collaboration for improved workflow.
- Optimised resource allocation for operational efficiency
- Boosted department efficiency by streamlining operational processes.
- Delegated tasks efficiently to maximise productivity.
- Facilitated staff training, resulting in better customer service.
- Managed team dynamics by implementing conflict resolution strategies.
- Fostered a positive work environment with regular team-building activities.
- Streamlined communication channels, enhanced internal information flow.
- Streamlined processes to improve and optimise office operations.
Cost Control Team Manager
Acromas Insurance Company Ltd
Ramsgate, United Kingdom
2018.01 - 2019.10
- Dealing directly with external suppliers to reduce leakage and make savings through streamlining processes and building business relations.
- Complete recruitment and build best practice/workflow. £20,000 saved in 2019 vs 2018
- Developed action plans for continuous process improvement initiatives.
- Conducted performance evaluations to identify areas of improvement.
Team Manager
Acromas Insurance Company Ltd
Ramsgate, United Kingdom
2013.01 - 2019.10
- Sourced and corrected advanced strategic and tactical problems impacting business and sales management
- Reviewed sales and expense records to make proactive adjustments to policies and procedures.
- Hired exceptional candidates and effectively lead staff to maximise productivity and eliminate process lags.
- Improved long-term prospecting, strategy development and customer engagement.
- Detailed 1-2-15 with employees ensuring training needs are identified and training provided if necessary.
- Implemented surge plans in order to reduce work backlog without the compromise of excellent customer service.
- Delivered on key performance indicators and business objectives.
- Build and implementing best practices to streamline workflows and processes to reduce leakage and maximise sales.
- Build relations with external suppliers and feedback process failures for rectification.
- Train and develop members of staff.
- Auditing and call audits to reduce risk and deliver feedback.
- Deliver on call answer rate and maximise productivity across the call centre.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
Customer Experience Team Manager
Acromas Insurance Company Ltd
Ramsgate, United Kingdom
2017.01 - 2018.01
- Handling the customer claim from start to finish ensuring excellent customer service is delivered throughout a difficult time.
- This would involve booking repairs, arranging hire personal injury, liability disputes and personal support.
Claimfast Team Manager
Acromas Insurance Company Ltd
Ramsgate, United Kingdom
2016.01 - 2017.01
- Sales Team with the purpose of putting customer into hires vehicles and preparing the invoicing for Third party insurers.
First Notification of Loss Team Manager
Acromas Insurance Company Ltd
Ramsgate, United Kingdom
2014.01 - 2015.01
- Front office team dealing with exceptionally high call volumes from customers involved in motor incidents.
- Data capture was imperative to the success of each claim.
Intervention Team Manager
Acromas Insurance Company Ltd
Ramsgate, United Kingdom
2013.01 - 2014.01
- The purpose of this team was to contact third parties involved in motoring incidents with our customer and offer our direct services.
- This would involve offering our own vehicle repair network and hire to reduce spend and claims costs.
Education
GCSE - English B, Mathematics C, Science C
The Hereson School
NVQ Level 1 - Fitness Instructor
Thanet College
NVQ Level 1 - Personal Trainer
Thanet College
Skills
- Interpersonal effectiveness
- Leadership in diverse environments
- Internal controls and audits
- KPI tracking and performance metrics
- Interpersonal communication and diplomacy
- Resilience and stress management
- Collaboration promotion
- Decisive decision-making
- Visionary planning and change leadership
Certification
Active manager accreditation
Timeline
Detention custody manager
MTC
2023.12 - Current
Cost Control Team Manager
Acromas Insurance Company Ltd
2018.01 - 2019.10
Customer Experience Team Manager
Acromas Insurance Company Ltd
2017.01 - 2018.01
Claimfast Team Manager
Acromas Insurance Company Ltd
2016.01 - 2017.01
First Notification of Loss Team Manager
Acromas Insurance Company Ltd
2014.01 - 2015.01
Team Manager
Acromas Insurance Company Ltd
2013.01 - 2019.10
Intervention Team Manager
Acromas Insurance Company Ltd
2013.01 - 2014.01
NVQ Level 1 - Fitness Instructor
Thanet College
NVQ Level 1 - Personal Trainer
Thanet College
GCSE - English B, Mathematics C, Science C
The Hereson School