Akhil Paul
STOCKPORT,Greater Manchester
Summary
Detail-oriented professional with expertise in data management and quality assurance. Proficient in utilising Microsoft 365 tools to streamline tasks and enhance overall productivity. Detail-oriented and organised, with ability to manage multiple tasks and meet deadlines in fast-paced environments. Collaborative team player with excellent communication skills, able to work effectively with cross-functional teams and contribute innovative ideas. Proven track record in supply chain coordination and warehouse operations, ensuring seamless collaboration and teamwork. Committed to maintaining high standards of customer service and good documentation practice, with a focus on continuous improvement in operational efficiency.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work history
Warehouse Administrator/Operative
GXO Logistics
Trafford Park, United Kingdom
09.2024 - Current
- Maintain adherence to Good Documentation Practice, ensuring accurate records for product receipt, customer orders/shipments, and internal controlled substance receipting.
- Perform goods-in procedures, including product checks, stock updates, and reporting damages, shortages, and excesses within the JDA Software platform.
- Utilised Microsoft 365 tools to complete various tasks and enhance productivity.
- Conduct thorough data quality assurance checks prior to loading information into data warehouse to ensure data accuracy and completeness..
Revenue Protection Officer
Carlisle Support Services
Manchester, United Kingdom
10.2023 - 06.2024
- Assisted in ticket checking to ensure smooth journey for all passengers.
- Streamlined ticketing process to improve customer service experience.
- Minimised errors in transactions by double-checking calculations before finalising processes.
- Managed ticket sales, ensuring accurate fare collection from passengers.
Warehouse operator
Music Magpie
STOCKPORT, United kingdom
08.2022 - 09.2023
- Improved warehouse efficiency by accurately selecting and packing ambient goods.
- Motivated teams to achieve picking and packing targets, increasing customer satisfaction through timely dispatch.
- Completed assigned packing tasks within target timeframes.
- Developed new packing strategies for enhanced product safety.
Technical support consultant
Bordnetz Technologies
Kochi, India
03.2017 - 06.2022
- Managed client relationships, fostering trust and reliability in our services.
- Prioritised helpdesk requests based on urgency, ensuring timely attention to critical matters.
- Participated in weekly meetings, contributing valuable insights based on user feedback and incident reports.
- Assisted customers via telephone, effectively addressing a wide range of technical concerns over the calls.
- Troubleshot operating systems, hardware and software problems to identify root causes.
- Offered technical expertise to contribute to 2nd and 3rd line of support.
Sales consultant
Sutherland Global Services
Kochi, India
08.2015 - 02.2017
- Developed compelling sales proposals that increased conversion rates.
- Yielded higher sales revenue through upselling techniques.
- Negotiated contracts leading to mutually beneficial agreements.
- Utilised CRM software efficiently, improving lead tracking and follow-ups.
Education
Bachelor of Technologfy - Computer Science
Christian College of Engineering
India 07.2010 - 05.2014
GCSEs -
Kerala State Board
India 06.2008 - 03.2010
Skills
- Data Management
- Data Quality Assurance
- Documentation & Reporting
- Microsoft 365 Tools
- Supply Chain Coordination
- Customer Service
- Good Documentation Practice
- Warehouse Operations
- Collaboration & Teamwork
Timeline
Warehouse Administrator/Operative
GXO Logistics
09.2024 - Current
Revenue Protection Officer
Carlisle Support Services
10.2023 - 06.2024
Warehouse operator
Music Magpie
08.2022 - 09.2023
Technical support consultant
Bordnetz Technologies
03.2017 - 06.2022
Sales consultant
Sutherland Global Services
08.2015 - 02.2017
Bachelor of Technologfy - Computer Science
Christian College of Engineering
07.2010 - 05.2014
GCSEs -
Kerala State Board
06.2008 - 03.2010