AKHERE OKOUGBO
Birmingham,West Midlands
Summary
Compassionate and highly trained Care Support Worker with extensive experience providing person-centred support to individuals with complex needs, including learning disabilities and physical impairments. Expert in delivering high-quality care that promotes dignity and independence, backed by a comprehensive suite of healthcare certifications and a proven track record in SEND educational settings. Dedicated to making lives better through proactive advocacy, safe moving and handling, and a deep commitment to the wellbeing of vulnerable individuals.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Cover Teacher / SEND TA / Exam Invigilator
Monarch Education/Smart Education
Birmingham, United Kingdom
2024.01 - 2026.02
- Specialised Support: Deliver 1-on-1 and group support within SEND schools, adapting lesson materials to meet the diverse communication and sensory needs of learners.
- Classroom Safety: Maintain a secure and inclusive environment for students with complex behavioural needs, ensuring 100% adherence to school safeguarding policies.
- Assessment Support: Supervise examinations for students with access arrangements, ensuring strict compliance with regulatory guidelines and a calm environment.
- Contributed to continuous improvement by supporting updates to processes, templates, and ways of working to improve efficiency and consistency.
Health Care Assistant
Dayspring Care Agency
Wolverhampton, United Kingdom
2024.06 - 2024.12
- Complex Needs Support: Delivered tailored care to 10+ vulnerable adults with physical and mental health challenges, ensuring all daily living needs were met with respect.
- Health Monitoring: Facilitated 100% compliance with medication schedules and monitored vital signs to ensure stable health outcomes for service users.
- Moving and Handling: Executed safe transfers using hoists and manual handling techniques, strictly following individual risk assessments and care plans.
- MDT Collaboration: Participated in weekly care planning and goal-setting meetings with a Multi-Disciplinary Team to enhance service user independence.
- Administrative Accuracy: Maintained detailed digital and paper records of personal care, dietary intake, and behavioural changes, ensuring 100% confidentiality.
Learning Support Worker / School Health Advisor
Promiseland Schools
Ikotun, Nigeria
2021.01 - 2023.09
- Inclusion Advocacy: Supported students with Special Educational Needs and Disabilities (SEND), developing individualised engagement strategies to improve classroom participation by 25%.
- Health Education: Designed and delivered 15+ community health initiatives focused on hygiene, nutrition, and first aid for students and staff.
- Safety & Wellbeing: Acted as the primary first aider, managing immediate health interventions and maintaining accurate medical records for the school community.
- Behaviour Management: Utilised positive reinforcement and de-escalation techniques to support learners with emotional and mental health needs.
- Stakeholder Engagement: Facilitated termly workshops for parents and educators on supporting children with complex needs, fostering a collaborative support network.
Volunteer Caregiver
Red Cross Motherless Babies Home
Abakaliki, Nigeria
2019.02 - 2021.06
- Person-Centred Care: Provided 100% dedicated daily support to infants and children with various health requirements, ensuring a safe, nurturing, and compassionate environment.
- Daily Living Support: Managed feeding, hygiene, and developmental play activities, consistently adhering to the highest standards of dignity and care for every child.
- Safety Protocols: Implemented strict safeguarding and infection control measures, maintaining a 0% incident rate during all shifts.
- Collaborative Working: Partnered with health professionals and social workers to monitor child development and update individual care logs accurately.
- Emotional Support: Provided vital emotional reassurance and advocacy for vulnerable children, ensuring their physical and psychological needs were prioritised daily.
Phlebotomist & Laboratory Scientist
Duro Soleye Hospitals
Ikeja, Nigeria
2016.04 - 2019.03
- Clinical Precision: Collected and processed a high volume of biological specimens for diagnostic testing, maintaining 100% accuracy through strict adherence to medical protocols and safety standards.
- Patient Advocacy: Promoted the comfort, dignity, and safety of all patients during invasive procedures, utilizing strong interpersonal skills to minimize anxiety and ensure a positive care experience.
- Diagnostic Collaboration: Partnered with clinicians to interpret complex laboratory results, providing critical data to inform and optimize patient treatment plans.
- Protocol Adherence: Maintained a sterile clinical environment and ensured the integrity of samples through meticulous quality control and adherence to health and safety regulations.
- Record Management: Updated and managed detailed medical records and laboratory logs, ensuring that all diagnostic data was stored confidentially and remained accessible for the multidisciplinary team.
Education
NVQ Level 3 - Health & Social Care
Academy for Health & Fitness
United Kingdom 2026 -
MSc - Business Analytics
University of Law
Birmingham, UK 2023.10 - 2024.10
MSc - Microbiology
Covenant University
Nigeria 2014.10 - 2017.08
BSc - Microbiology
Covenant University
Nigeria 2008.09 - 2012.06
Skills
- Positive Behavioural Support & Risk Management
- Equality, Diversity & Inclusion
- First Aid Administration
- Medical Records Management/Administration
- Digital Literacy (MS Office, Virtual Learning Environments)
- Care Certificate
- Basic Life Support (BLS)
- Moving and Handling People in Health and Social Care
- Safeguarding Children and Adults
- Infection Prevention & Control
- Level 2 Food Hygiene and Safety for Catering
- Dementia, Diabetes, and Epilepsy Awareness
Certification
- Phlebotomy (Venipuncture and Cannulation) Certificate
- Fire and Manual Handling
- CPI - MAPA (Foundation/Advanced)
References
Available upon request.
Professional Development
- Continuous training in Mental Health Support, Safeguarding, and Behaviour Management
- Experienced in mentoring and coaching new staff
- Familiar with the QCF/RQF Health & Social Care frameworks
Timeline
Health Care Assistant
Dayspring Care Agency
2024.06 - 2024.12
Cover Teacher / SEND TA / Exam Invigilator
Monarch Education/Smart Education
2024.01 - 2026.02
MSc - Business Analytics
University of Law
2023.10 - 2024.10
Learning Support Worker / School Health Advisor
Promiseland Schools
2021.01 - 2023.09
Volunteer Caregiver
Red Cross Motherless Babies Home
2019.02 - 2021.06
Phlebotomist & Laboratory Scientist
Duro Soleye Hospitals
2016.04 - 2019.03
MSc - Microbiology
Covenant University
2014.10 - 2017.08
BSc - Microbiology
Covenant University
2008.09 - 2012.06
NVQ Level 3 - Health & Social Care
Academy for Health & Fitness
2026 -