Akeim Ramon Oliver

• Fostering positive and productive atmosphere through engagement in high-pressure circumstances.

Supporting and Guiding colleagues in tackling complex scenarios by delivering efficient service.

• Enhanced public safety by safe guarding life, safe guarding property and supporting teams during critical incidents.
• Routine equipment checks such as Personal Atmospheric monitor and Gas intrinsically safe instruments are ready for emergencies.
• Handling detailed incident reports following emergency responses and upholding safety standards.
• Partnered with police, paramedics and fire Fighters to ensure safety
• Provided first aid services as necessary, contributing to victim recovery efforts.

• Managed daily operations by overseeing financials, key performance indicators and employee performance.
• Developed strategic partnerships to expand client base.
• Negotiated with suppliers to reduce costs and achieve stable supply chains.
• Defined scope for wide range of projects.
• Built and maintained positive relationships with employees,
• Attended out-of-hours calls promptly to maintain excellent service provisions.
• Delivered excellent customer service during call-outs and new product consultations.
• Used fault-finding equipment to find and repair gas leaks trace and repair.
• Carried out planned maintenance checks on various gas appliances domestic and industrial
• Repaired and installed industrial and domestic gas appliances

• Communicated with customers to explain correct operation of gas appliances and importance of regularly servicing gas appliances.
• Arranged access to properties and booked appointments with customers.
• Conducted boiler servicing, diagnosing faults and replacing defective parts.
• Handled installation and maintenance work of domestic LPG and commercial natural gas appliances
• Attended out-of-hours calls to maintain excellent service provisions.
• Completed gas safety reports in line with current Gas Safe legislation and company procedures.
• Mentored junior team members to develop applied technical abilities.

• APPRENTERSHIP
• Commercial and Domestic boiler installation 1st and 2nd fix fit out and commissioning.
• Assembled and installed complex mechanical equipment such as HIU units Commercial and domestic boiler and fan cool units.
• Installation of plumbing and heating systems carrying out tests to verify functionality.
• Helped design complex changes to plumbing systems, fixing drainage issues.
• Tested water-based fire protection systems and submitted reports after testing.
• Renovated building systems, improving existing heating system and drainage system.
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• LEVEL 1 PLUMBING HEATING AND VENTILATION
• LEVEL 2 PLUMBING HEATING AND VENTILATION

• Removal of offices we mainly work for Croydon council, working with very expensive equipment such as computers printers (ETC)
• Working in groups of six depending dedicated to meet all key figure on time,
• Pick and packing pulling the items off the shelf
• Sorting the items and recounting to make sure all the products on the order request are ready to be packed
• Inspection to ensure quality control is next, followed by the packing of the shipping container, which includes filling all voids for a secure shipment
• Labelling the container
• COLLEGE : CARSHALTON

• Deliver the team sales target and the required volume of effective coaching as well as client service level agreements and KPIs
• Correctly advising each customer of their goods
• Ensuring each customer contact is accurately recorded on the appropriate computer
• Manage and motivate the team and quality performance of a team of up to 10 Executives per a department
• Ensure the delivering individual service targets and maximizing productivity
• Report and distribute management information highlighting areas for improvement and those of concern and opportunity and develop staff including delivery of training sessions and staff induction
• Working towards and implementing best practice supervising, motivating and monitoring team performance
• Liaising with other line managers and reporting back to senior managers;
• Maintaining detailed knowledge of the company's products or services, and keeping abreast of what competitors are doing
• Listening to customer requirements and presenting appropriately to make a Ensuring that all relevant personnel documentation is completed for new starters and that employee personnel files are regularly up-dated and carry out Contact Centre admin or outbound call work as required
• Politely and professionally answer all calls offered and seek guidance where necessary
• Checking each till ensuring the correct amount is present
• Cashing up all the money to the cashier office to be stored.