AKASH NASIR
London,Esses
Summary
Hardworking and customer-focused professional with a strong ability to work in fast-paced environments. Experienced in handling high-volume operations while ensuring excellent service and efficiency. Skilled in teamwork, problem-solving, and maintaining a positive, friendly atmosphere. Quick learner with a strong work ethic, capable of managing orders, cash handling, and maintaining cleanliness standards.
Overview
4
4
years of professional experience
6065
6065
years of post-secondary education
Work History
Manager
KFC
Lahore
09.2023 - 11.2024
- Identified growth opportunities through comprehensive market research, leading to 15% increase in sales.
Implemented cost reduction measures, reducing overhead expenses by 20%.
Delegated tasks efficiently, boosting team productivity by 30%.
Led performance reviews, identifying key areas for improvement that increased staff efficiency by 25%.
Enforced safety regulations, reducing workplace accidents by 40%.
Maintained inventory control, cutting stock shortages by 35%.
Boosted department efficiency by streamlining operational processes, reducing processing time by 25%.
Facilitated staff training, resulting in 20% improvement in customer satisfaction scores.
Liaised with suppliers, ensuring 100% on-time deliveries.
Bar and kitchen manager
Serena Hotel
Lahore
02.2022 - 07.2023
- Ensured compliance with licensing laws and statutory regulations, passing all inspections with 100% compliance.
Allocated resources efficiently, reducing staff overtime by 15% and improving shift coverage.
Monitored inventory and supply needs, cutting downtime by 30% through proactive replenishment.
Encouraged upselling strategies among staff, increasing average order value by 20%.
Implemented stock control systems, reducing wastage by 25%.
Coordinated with suppliers for timely deliveries, maintaining 98% stock availability.
Resolved customer complaints promptly, boosting customer satisfaction scores by 15%.
Executed promotional activities, increasing footfall by 25% during off-peak hours.
Supported teams in high-pressure situations, improving service efficiency by 30%.
Senior waiter
Papa John's Pizza
London
02.2021 - 01.2022
- Coordinated with other waitstaff for efficient workflow during busy periods.
- Contributed positively to team morale by maintaining a supportive attitude towards colleagues on shift.
- Maintained high standard of customer service by attentively taking orders and serving meals.
- Oversaw reservations, ensuring smooth flow of customers during peak hours.
- Checked quality of delivered goods promptly upon arrival, preventing any potential issues before they arose.
- Ensured prompt bill payment at end of meal, minimising waiting time for customers.
- Kept cleanliness and hygiene standards high whilst working in the dining area.
- Managed table settings for enhanced dining experience.
- Handled customer complaints professionally, resulting in satisfactory resolution.
Education
Bachelor in accounting - Accounts
Asia E University
Malaysis01.2024
CA Inter - Finalist - CA Final
SKANS
Malaysia01.2024
Intermediate - Maths
Lahore Board
Lahore01.2015
Skills
- Customer relationship management systems
- Knowledge of regulatory standards
- Microsoft office suite proficiency
- Ethical conduct
- Negotiation techniques
- Customer relationship management
- Sales strategy development
- Financial reporting
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Affiliations
- Socializing & Networking – Enjoy meeting new people and engaging in conversations.
- Music & Entertainment – Interest in creating a fun and lively atmosphere, great for bar settings.
- Problem-Solving & Challenges – Enjoy finding solutions quickly, especially in high-pressure environments.
Timeline
Manager
KFC
09.2023 - 11.2024
Bar and kitchen manager
Serena Hotel
02.2022 - 07.2023
Senior waiter
Papa John's Pizza
02.2021 - 01.2022
Bachelor in accounting - Accounts
Asia E University
CA Inter - Finalist - CA Final
SKANS
Intermediate - Maths
Lahore Board
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