Akanksha Machukuri
London,United Kingdom
Summary
Accomplished professional with extensive expertise in IT systems, CRM management, and data security. Strong focus on customer satisfaction and financial data accuracy, ensuring compliance with GDPR standards. Proficient in logistics and inventory management, with specialized knowledge in warehouse robotics and safety protocols. Committed to process improvement and problem-solving while maintaining quality and production standards under pressure.
Overview
4
4
years of professional experience
2021
2021
years of post-secondary education
Work history
Operations Specialist
Teleperformance (SLC Project)
2026.02 - 2026.04
- Assist in managing sensitive financial accounts for student loans company, ensuring data accuracy and compliance with regulations.
- Support investigation of account discrepancies and provide guidance to customers regarding financial records.
- Help maintain secure documentation and audit trails within a CRM environment.
Operations Lead / Associate
Amazon Fulfillment Technologies
2023.04 - 2025.08
- Assisted floor teams and management to facilitate timely deliveries and meet shipping deadlines.
- Supported inventory management and monitored deliveries to ensure accurate proof of delivery updates.
- Aided in resolving operational bottlenecks to enhance efficiency within a robotics-integrated setting.
Technical Support & Assessment Monitor
Examity
2022.07 - 2022.12
- Provided real-time technical support for users on online assessment platforms.
- Maintained session records to support platform integrity and security.
- Assisted users in troubleshooting issues to enhance their experience.
Education
MSc - Information Technology
University of the West of England (UWE)
Bristol 2023.01 - 2024.10
Bachelor of Commerce - Computer Applications
Osmania University
HyderabadHigher Secondary Certificate - A-Level Equivalent
Telangana State Board of Intermediate Education
TelanganaSecondary School Certificate - GCSE Equivalent
Board of Secondary Education
TelanganaSkills
- Technical proficiency in IT systems
- Customer focus
- CRM management and data security
- Financial data accuracy and compliance
- Logistics and inventory management
- Warehouse robotics expertise
- GDPR compliance and data integrity
- Safety protocol adherence
- Corrective maintenance knowledge
- Process improvement capabilities
- Positive attitude
- Quality and production standards
- Process Improvement
- Warehouse Management Systems proficiency
- Problem-solving
- Calm under pressure
Affiliations
- Dancing
- Drawing
- Singing
Languages
Telugu
Native
English
Fluent
Visa status
- Current: Graduate Visa (PSW) valid until February 2027.
- Sponsorship: Eligible for Skilled Worker Sponsorship under the 'New Entrant' salary threshold criteria (switching from Graduate route).
Timeline
Operations Specialist
Teleperformance (SLC Project)
2026.02 - 2026.04
Operations Lead / Associate
Amazon Fulfillment Technologies
2023.04 - 2025.08
MSc - Information Technology
University of the West of England (UWE)
2023.01 - 2024.10
Technical Support & Assessment Monitor
Examity
2022.07 - 2022.12
Bachelor of Commerce - Computer Applications
Osmania University
Secondary School Certificate - GCSE Equivalent
Board of Secondary Education
Higher Secondary Certificate - A-Level Equivalent
Telangana State Board of Intermediate Education