Priya Sara Hirjee

• Within 7 months of my role I was successful in Operations Expert Career Experience.
• Improved forecasting accuracy, analysing statistical data to determine sale trends across the store using SAP to help colleagues enhance their interactions with customers.
• Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
• Support leading the floor to cover lunches and sickness
• Currently taking ownership on Trade In through collaboration with Leadership, and by mentoring peers on best practices and approaches with their customers
• Being invited by the Senior manger to join the iPhone Focus project with other managers and leads, to share my expertise but also how Operations are willing to help to enhance the customer journey with iPhones/APUS
• Supporting leadership by sending out a weekly report to managers/leaders of Trade in against iPhone' sold to help enhance coaching conversations
• Analyse inventory movements to ensure accuracy for in-store and online purchasing and service systems, alongside loss prevention
• Assisted with day-to-day operational tasks which include scheduling zoning for the department
• Experience seeing how intake forms work for members of the team during NPI to help the department
• Collaborating daily with the Genius Admins with service parts-partnering with them on operator.
• Share my understanding of inventory control and purchase systems to assist in the rollout of the new EasyPay app in store.
• In charge of weekly recap, comparing WTD metrics for the operations department- analysing metric trends in our confirmation/runner time to help optimise work processes.

• Schedule meetings for the team with their clients successfully
• Managed 99-150 accounts during my experience. During my time on the business team I generated in total $150,000 worth of won opportunities for my store which included new business and existing business.
• Engage in meetings to share expertise to clients so they are aware of all options for products and services.
• Worked from home during COVID-19 with the business team, participating in market calls, managing my own accounts, collaborating with the business support we had from Regent St
• 65 out of the 150 accounts I managed during this time had COS (custom online store set up on their account
• During COVID-19 I liaise with the leadership team in lockdown to hold multiple business downloads through WebEx, to enhance my peers knowledge with business but also give them a chance to ask any questions they may have. - We were able to show them how the business team was working remotely at home and show them the revenue we were still able to generate through this time.
• Saw an opportunity to create a Step to Step Guide on CRM in using CRM for the first time in. Allowing to see where a lead gets sent to - building Pipeline. This led to be successful and our market leader sent this to current stores in our market to help their business support.
• Led Business NPI /9 iPhone launch successfully for 2 years straight even after I left my career experience. Allowing our revenue to comp by 45% and making our sales YTD to increase by 10%.
• Connected with Pros and Experts across the UK market to elevate Business engagement across stores.
• Participated in numerous South UK business market calls, where I was given the opportunity to share ideas/ give updates on
• Participated in numerous Business market calls with UK and Sweden, where I was able to share and gain a lot of knowledge. Being asked on how I am successful in engaging the wider team in generating leads for new business.
• I gained insight in how the other stores in the market/ outside the South UK market work
• Able to increase my inactive COS numbers by 5% by managing the account calls and making part of the day to day agenda
• Provided trustworthy feedback and after-sales support to maximise customer lifetime value for business customers.
• Maintained regular contact and strong relationships with existing customers by providing comprehensive support.
• Retained existing customers and substantially grew customer base, product line and sales volume.

• Worked with Lead Trainers in store to facilitate in-store onboarding for new employees through Core.
• Collaborated with Operations to help with Inventory related tasks
• During COVID-19 I was working alongside leadership team, to help with daily downloads but also hosted a few sessions such as women@apple download as well as about me.
• Supported leaders in productivity and performance goal-setting around apple care + and business engagement in the store.
• Built relationships internally to progress business growth within the store.
• Mentored other specialists to contribute to the stores positive culture. Help fill any knowledge gaps making sure they feel like they are confident to answer customers questions.
• Probing efficiently by asking open ended questions to ensure the customer is receiving the best service.
• Successfully able to use Interpersonal savvy skill to personalise my conversations with customers.
• Bringing my passion for helping others in my interactions to help customers choose the best products/ services for their needs.
• Unlocking customers potentials with their devices by showing them features to enhance their engagement with their devices.
• Presenting multiple downloads share and enhance my teams knowledge around affordability measures and business services with apple.

• Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
• Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
• Processed payments promptly and precisely using Point Of Sale (POS) systems, minimising customer waiting times.
• Highlighted product features and benefits in line with customer needs, securing high-value sales.
• Retained customers by building rapport and delivering tailored product recommendations.
• Delivered outstanding customer experiences through attentive care and faultless service.
• Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
• Maximised sales opportunities by regularly replenishing stock levels of recently sold products.
• Established customer purchasing needs, offering personalised guidance with product and accessory selection.
• Analysed sales to identify top-performing products.
• Strategised prospecting approach, regularly updating prospects in company CRM system.

• Assisted customers with product returns, converting refund requests into exchange opportunities to maximise store revenue.
• Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
• Making sure targets are met.
• Processed payments promptly and precisely using Point Of Sale (POS) systems, minimising customer waiting times.
• Delivered outstanding customer experiences through attentive care and faultless service.

Music A-level - A*

BTEC Business Studies Level 3 – Distinction Star (A*)

BTEC Performing Arts Level 3 - Distinction Star (A*)

Philosophy and Ethics -C & B

• Received 12 GCSE'S