Aisha Shah
Slough
Summary
Results-oriented professional with 15 years of experience in customer service, administration, and operations. Expertise in managing complex workloads, fostering client relationships, and ensuring process accuracy. Strong organisational and multitasking skills enable effective performance in fast-paced environments, driving customer satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Customer Service Advisor
Arvato Connect
Slough
03.2025 - 08.2025
- Delivered high-quality customer service within a regulated environment, ensuring all queries and transactions were handled efficiently, accurately, and in line with strict compliance standards
- Managed a high volume of inbound and outbound customer interactions across multiple channels, always maintaining professionalism and consistency
- Handled financial transactions including settlements, payment plans, and account adjustments with a high level of accuracy and attention to detail
- Resolved complex customer issues, investigating cases thoroughly and providing clear, solution-focused outcomes
- Supported vulnerable customers with empathy and discretion, ensuring appropriate processes and safeguards were followed
- Maintained strict adherence to regulatory and company policies, always ensuring data protection and confidentiality
- Updated and maintained accurate customer records across internal systems to support seamless service delivery
- Collaborated with internal departments to resolve escalated issues and improve overall customer experience
- Took ownership of customer cases from initial contact through to resolution, ensuring a positive outcome and customer satisfaction
- Met and exceeded key performance indicators (KPIs), including call handling time, quality scores, and customer satisfaction targets
Supervisor
The Westgate School
10.2023 - 02.2025
- Managed and delivered pre-planned lessons across a range of subjects, ensuring continuity of learning in the absence of teaching staff
- Maintained a structured, inclusive, and productive classroom environment, effectively managing behaviour in line with school policies
- Demonstrated strong classroom leadership, gaining respect and engagement from students across varying age groups and abilities
- Adapted teaching materials and instructions to support different learning styles and ensure all students remain engaged
- Provided individual support to students, clarifying tasks and encouraging independent learning and critical thinking
- Handled challenging situations with confidence and professionalism, using de-escalation techniques to resolve behavioural issues
- Monitored student performance and engagement, providing detailed feedback to teaching staff to support ongoing development
- Promoted a positive learning environment by setting clear expectations and reinforcing high standards of behavior and participation
- Built strong working relationships with teaching staff, support staff, and senior leadership to ensure effective communication and consistency
- Demonstrated flexibility by covering a wide variety of subjects and year groups at short notice
- Safeguarded student welfare by adhering strictly to safeguarding policies and reporting any concerns promptly
- Supported the implementation of school policies, including attendance procedures, behavior management, and health and safety standards
- Organized and prioritized workload effectively to manage multiple classes and responsibilities throughout the school day
- Acted as a positive role model, promoting respect, discipline, and a strong work ethic among students
Office Assistant
Boiler Tec Ltd
08.2016 - 09.2023
- Managed day-to-day administrative operations, including handling calls, correspondence, and documentation
- Maintained accurate physical and digital filing systems to support efficient business processes
- Built and maintained strong relationships with clients, suppliers, and contractors to support smooth business operations
- Scheduled and dispatched jobs to ensure timely service delivery and accurate invoicing
- Liaised with engineers to track job progress, address issues, and provide real-time updates to customers
- Oversaw stock levels and liaised with suppliers to ensure operational continuity
- Monitored and managed stock levels, placing orders with suppliers and ensuring timely delivery of materials
Education
A-LEVELS - Sociology, Philosophy and Ethics, BTEC Business
The Westgate School
01-2017
Skills
- Customer Service Skills
- Problem Solving Skills
- Data accuracy
- Scheduling coordination
- Administrative Skills
- Microsoft Excel Worksheet
- Microsoft Word
- Microsoft PowerPoint
- Adaptability and Flexibility
- Time management
- Team collaboration
- Attention to Detail
- Salesforce
- Communication Skills
Languages
English
Urdu
Interests
- Gym & Jogging
- Travelling/Site-seeing
- Spending time with friends & family
- Reading books
- Movies/Series
Timeline
Customer Service Advisor
Arvato Connect
03.2025 - 08.2025
Supervisor
The Westgate School
10.2023 - 02.2025
Office Assistant
Boiler Tec Ltd
08.2016 - 09.2023
A-LEVELS - Sociology, Philosophy and Ethics, BTEC Business
The Westgate School