Adan Shahzad
Derby
Summary
I am a productive, hardworking individual who is able to work efficiently as part of a team as well as on my own. I am punctual, passionate and always willing to learn. I would say I am well-versed in strong communication and organisation skills. I have outstanding time management skills and always keen to achieve tasks that have been set out for me. I like to think that I am outgoing, easy to approach and I am confident enough to approach others when required or seeking help.
Overview
3
3
years of professional experience
Work history
Customer service advisor
A&S Tyres
01.2023 - Current
- Using own initiative to solve complaints before following correct procedure for manager call backs and response.
- Established positive relationships with clients by going extra mile to build rapport.
- Handled in-person, email and mailed correspondence.
- Offered detailed advice on product and service benefits.
- Expressed care, patience and empathy when handling customer interactions for personalised experience.
- Managed daily calls, taking orders and escalated cancellations.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Investigated customer issues to find acceptable conclusion and prevent recurrence.
- Upsold new products and accessories to customers, capturing significant increases in add-on sales.
- Tracked orders and processed refunds for new and existing customers.
111 Call handler
NHS
03.2022 - 12.2022
- Keeping It calm under a lot pressure while talking to patient and while calls are stacking up
- Manage and respond to a high volume of inbound calls
- Liaise with other department to provide the best care and service
- Knowing how to deal with difficult calls.
- Handled customer queries focused on first-call resolution.
- Planned and directed medical dispatch to achieve fastest response times.
- Asked clear and relevant questions to extract critical information quickly.
- Received telephone inquiries, answering questions with up-to-date information.
- Triaged calls within desired timeframes, liaising with dispatch and supporting services to provide appropriate support.
- Logged critical information onto computer system.
- Processed information quickly in time-critical situations.
- Navigated stressful and unpredictable situations with calm and collected approach.
Mental health support worker
Moorview care
06.2021 - 03.2022
- Listened to clients' current struggles to signpost relevant support.
- Assessed client mental health in detail to establish treatment options and develop treatment plans.
- Helped service users to gain ability to function independently in society.
- Supported clients with rehabilitation and socialisation in community settings.
- Provided emotional support to patients and families facing challenging situations.
- Provided timely intake, assessment and appropriate intervention to clients experiencing crises.
- Liaised with external and internal professionals to provide holistic support.
- Maintained confidentiality of clients' information.
- Monitored client progress and adapted support programmes to meet changing needs.
- Adapted support where possible to increase service accessibility.
- Successfully empowered individuals to pursue hobbies and leisure activities, such as shopping and creative activities.
Education
Littleover Community School
01.2013 - 1 2018
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Derby College-Roundhouse
01.2018 - undefined
Skills
- Self-management
- Willingness to learn
- Customer service skills
- Problem solving skills
- Data entry
- Customer care
- Complaint management
- CRM
References
References available upon request.
Timeline
Customer service advisor
A&S Tyres
01.2023 - Current
111 Call handler
NHS
03.2022 - 12.2022
Mental health support worker
Moorview care
06.2021 - 03.2022
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Derby College-Roundhouse
01.2018 - undefined
Littleover Community School
01.2013 - 1 2018
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