Ainsley Collis
Basildon,essex
Summary
Accomplished professional with a strong foundation in decision-making prowess and leadership aptitude, excelling in employee management and customer engagement strategies. Demonstrates expertise in hygiene standards enforcement, scheduling rotations, and shop floor operations, ensuring seamless store security protocols and safety consciousness. Proficient in cash handling, till reconciliations, and delivering exceptional customer service. Committed to enhancing operational efficiency and fostering a positive work environment while pursuing opportunities for career advancement.
Motivated individual looking for opportunity to gain work experience. Excellent customer handling skills and familiarity with retail procedures.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Store supervisor
One beyond retail
Basildon, Essex
10.2023 - Current
- Led team in maintaining high standards of customer service and satisfaction.
- Supervised daily operations to ensure efficient stock management and merchandising.
- Trained and mentored new staff members to enhance team performance and cohesion.
- Implemented inventory control measures to minimise losses and improve accuracy.
Bar staff
Ghyllgrove community association
Basildon, Essex
05.2020 - Current
- Delivered exceptional customer service by attentively listening to patrons' needs and providing tailored recommendations.
- Prepared and served a diverse range of beverages whilst ensuring consistency in quality and presentation.
- Maintained cleanliness and organisation of bar area to promote an inviting atmosphere for guests.
- Collaborated with team members to efficiently manage busy periods during peak service times.
Customer service assistant
The Cooperative Food
Basildon, Essex
03.2007 - 03.2020
- Assisted customers with inquiries and provided timely resolutions to enhance satisfaction.
- Coordinated stock replenishment and maintained product displays to ensure an appealing environment.
- Handled cash transactions accurately and efficiently to support daily operations.
- Trained new staff on customer service protocols and operational procedures to promote consistency.
- Assisted in the in-store bakery whilst adhering to health and hygiene regulations.
- Resolved customer complaints by actively listening and implementing effective solutions to improve experiences.
- Collaborated with team members to optimise workflow and maintain high service standards.
- Handled cash transactions accurately, maintaining financial integrity of the till.
- Assisted customers with product inquiries for enhanced shopping experience.
- Managed time efficiently during peak hours to limit customer waiting periods.
- Built positive customer rapport through friendly, professional communication.
Education
GCSEs - range of subjects
De la salle school
Essex 07.2001 - 04.2006
Skills
- Decision-Making prowess
- Hygiene standards enforcement
- Scheduling rotations
- Shop floor operations
- Store security protocols
- Leadership aptitude
- Scheduling competency
- Cash handling
- Customer Service
- Employee management
- Customer engagement strategies
- Till reconciliations
- Safety consciousness
- Leadership
Affiliations
- Reading, Socialising, Travelling
Certification
Trading standards external test purchase on age restricted sales.
Grade - Pass
Timeline
Store supervisor
One beyond retail
10.2023 - Current
Bar staff
Ghyllgrove community association
05.2020 - Current
Customer service assistant
The Cooperative Food
03.2007 - 03.2020
GCSEs - range of subjects
De la salle school
07.2001 - 04.2006