Aimie Louise Bradshaw
Pontypool,Torfaen County Borough
Summary
I am a dedicated supervisor with exceptional leadership, organisational, and communication skills. I lead a high-performing, cross-functional team of schedulers, overseeing multiple programmes, projects, and operations. I maintain high standards in fast-paced environments and excel in planning, workforce management, and strategic execution.
I thrive on challenging tasks and am highly solution-driven, with extensive experience in customer service, team leadership, and communication. Skilled in prioritising tasks, organizing workloads, and employing critical thinking, I actively listen and adapt to achieve optimal outcomes. I demonstrate accountability, adaptability, and resourcefulness, consistently coaching and mentoring teams to achieve high performance.
With a proven ability to multi-task, lead discussions, and solve complex problems, I leverage strong interpersonal skills, collaboration, and problem-solving abilities to deliver consistent, high-quality results. My approach drives operational excellence and contributes to sustainable business growth.
Overview
26
26
years of professional experience
9
9
years of post-secondary education
Work history
Repairs Planning Supervisor
Codi Group
Newport, Gwent
2018.04 - Current
- Ensure timely completion of repairs with meticulous supervision and coordination.
- Manage and coordinated cross-functional teams, maintaining effective communication and and organised working environment for the planning teamwork.
- Managed resource allocation effectively, handling shortages and maintaining repair schedules to ensuring optimal utilisation across multiple workstreams and departments.
- Liaised efficiently between departments to facilitate smoother operations.
- Conducted frequently data analysis to make informed decision-making processes in planning stages.
- Navigated complex planning and workforce management challenges to ensure successful outcomes.
- Creating solutions to address operational setbacks and implementing planning strategies to ensure consistent service delivery.
- Tracked employee performance and implemented any corrective actions.
- Trained new hires, coordinate team activities, team meetings, 1-1's, further training etc, update staff of changes to internal polices and procedures, ensuring standardisation, assessing safety and compliance.
- Organised recruitment.
- Maintained team-oriented culture and atmosphere with open communication and quick conflict resolution.
- Estimated costs, generated reports, and maintained detailed records.
Senior Administrator - Repairs & Maintenance
The Pobl Group [Codi Group]
Newport, Gwent
2014.04 - 2018.04
- Supervise a team of Repairs Administrators, monitoring team performance, delegated tasks and applied strategies to improve quality and set goals for staff.
- Collaborated closely with HR department on employee performance and wellbeing.
- Led team meetings and ensuring clear communication amongst staff members and the wider team.
- Handled high-level administrative tasks to support senior management.
- Streamlined office procedures for improved efficiency within the department by implementing efficient scheduling and booking techniques.
- Used strong leadership and administrative abilities to maintain smooth repairs operations.
- Facilitated staff training sessions to enhance team performance.
- Managed incoming correspondence effectively, ensuring timely responses from relevant parties.
- Oversaw all aspects of office management.
- Took meeting minutes and distributed to core staff for effective inter-office communication.
- Collaborated with different departments to maintain positive relationships and smoother service delivery.
- Oversaw database to maintain updated records and accuracy.
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
- Identified and implemented improvements to address and resolve team inefficiencies.
- Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
- Oversaw and trained staff to accomplish challenging objectives.
- Scheduled meetings and appointments for planned repairs and servicing.
- Partnered with management to implement processes and procedures.
- Tracked expenses - petty cash etc.
- Collaborated with HR teams for smooth onboarding of new hires.
Senior Liaison officer - Solar panel project
Bron Afon Housing Association
Cwmbran, Torfaen
2012.06 - 2013.12
- Oversee and led a team of Liaison officer to deliver daily operations for a solar panel project to achieve high productivity levels and service to customers.
- Communicated regularly with team to ensured alignment with project goals.
- Engagement with customer and assisted in the planning of solar panel works to properties.
- Utilised excellent interpersonal skills to foster a proactive an productive relationships with customers during complex work.
- Coordinated meetings between subcontractors to improve communication and understanding between them and customers. Fostering a strong and trusting rapport through clear communication.
- Dealt promptly with customer queries-ensured resolution satisfaction and bridged gaps in communication with proactive relationship-building strategies.
- Ensured compliance at all times and maintained high standards of conduct and customer service.
- Resolved disputes with customers swiftly for minimal disruption to operations.
- Worked closely with management teams and liaison team to enabled effective strategic planning.
- Maintained accountability for first point-of-contact, addressing issues and escalating complex concerns for further remediation.
- Supported team to successfully deliver tasks within tight deadlines.
- Oversaw daily operations to achieve high productivity levels.
Repairs and Maintenance Co-ordinator
Bron Afon Housing Association
Cwmbran, Torfaen
2008.04 - 2012.06
- Receiving high-volume outbound calls to schedule repairs for customers and act as first point of contact for work allocation queries and concerns.
- Scheduled all reactive and planned works, allocating appropriate resources to complete tasks. Utilised scheduling software to optimise resource allocation and timelines.
- Managed multiple trade engineers dairies and recommended adjustments based on demand.
- Decreased operational delays through proactive identification and resolution of potential schedule conflicts. Reduced scheduling conflicts by prioritising and organising tasks efficiently.
- Prioritised tasks according to urgency and importance, ensuring compliance target/SLA's and track KPI boards to ensure are met at all times.
- Collaborated with supervisors to create schedules and coordinated engineers availability, resulting in improved productivity.
- Followed up on upcoming appointments, reaching out before scheduled times to confirm.
- Managed communication between stakeholders to maintain schedules such as material suppliers, subcontractors.
- Raised purchase orders for regular stock items and bespoke customer requests.
- Coordinate with subcontractors to drive service delivery and meet repairs obligation for customers.
Repairs Officer/ Administrator - Trades
Torfaen County Borough Council
Pontypool, Torfaen County Borough
2004.12 - 2008.04
- Manage and organising the day-to-day administrative duties for the trades department.
- Monitored office inventory supplies, re-ordering for service provisions.
- Created and distributed invoices to customers.
- Receiving high-volume outbound calls to schedule repairs for customers and act as first point of contact for work allocation queries and concerns.
- Scheduled all reactive and planned works, allocating appropriate resources to complete tasks. Utilised scheduling software to optimise resource allocation and timelines.
- Managed multiple trade engineers dairies and recommended adjustments based on demand.
- Collaborated with supervisors to create schedules and coordinated engineers availability, resulting in improved productivity.
- Followed up on upcoming appointments, reaching out before scheduled times to confirm.
- Raised purchase orders for regular stock items and bespoke customer requests.
- Offered administrative support to the management team resulting in enhanced operations.
- Provided excellent customer service for improved client satisfaction.
Administrative Assistant - Finance
Torfaen County Borough Council
Pontypool, Torfaen County Borough
2003.01 - 2004.12
- Filing, creating new files, data collation, scanning documents and reconciling accounts.
- Dealing with phone inquiries from other staff members, answering queries, taking messages and directing calls. Responding to incoming email, managing letters and correspondence and distributing to the department.
- Organising meetings, prepared agendas and taking minutes.
- Maintained stationary stock levels to avoid shortages in office supplies. Raising purchase orders for those office supplies.
- Accurately reconciled and processed expense reports and invoices.
- Managed front desk duties to ensure smooth operation of reception area.
- Organise meetings, prepared agendas and take minutes.
Administrative Apprentice- HR
Monmouthshire County Council
Cwmbran, Torfaen
2002.06 - 2003.01
- Filing, creating new files, data collation, scanning documents and reconciling accounts.
- Dealing with phone inquiries from other staff members, answering queries, taking messages and directing calls. Responding to incoming email, managing letters and correspondence and distributing to the department.
- Organising meetings, prepared agendas and taking minutes.
- Maintained stationary stock levels to avoid shortages in office supplies. Raising purchase orders for those office supplies.
- Helped to prepare and agendas for governance projects under supervision.
- Updated databases by inputting new employee contact information and employment details.
- Managed front desk duties to ensure smooth operation of reception area.
- Organise meetings, prepared agendas and take minutes.
Sales assistant
The Cooperative
Blaenavon, Torfaen
2001.06 - 2002.06
- Improved customer service by efficiently handling queries and complaints.
- Addressed customer needs promptly.
- Creating a good store environment by maintaining clean and well organised displays. Ensured stock replenishment in a timely manner to maintain product availability.
- Trained new staff members.
- Operated cash registers and processed cash and card transactions.
- Carried out back-of-house maintenance and stockroom management.
- Conducted daily inventory checks to manage stock levels accurately.
- Built strong relationships with regular customers.
- Totalling up cash registers at end of day and locking up.
Customer service assistant - Pharmacy
Boots the Chemist
Aberavenny, Monmouthshire
2000.09 - 2001.06
- Upheld company policies and procedures consistently for maintained standards of operation.
- Improved customer service by efficiently handling queries and complaints.
- Addressed customer needs promptly.
- Organised stock shelves neatly to improve the overall appearance of the shop floor by maintaining clean and well organised displays. Ensured stock replenishment in a timely manner to maintain product availability.
- Trained new staff members.
- Operated cash registers and processed cash and card transactions.
- Carried out back-of-house maintenance and stockroom management.
- Conducted daily inventory checks to manage stock levels accurately.
- Built strong relationships with regular customers.
- Totalling up cash registers at end of day and locking up.
- Utilised knowledge of over-the-counter medicines to provide accurate advice to customers.
- Maintained high standards of cleanliness within the pharmacy, promoting a healthy environment for customers.
- Prepared labels for prescription bottles.
- Assisted pharmacy staff in preparing medications and filling orders.
Education
GCSEs - Various subjects
Abersychan comprehensive school
Pontypool, Torfaen County Borough 1995.09 - 2000.05
NVQ Level 2 - Business Administration
Torfaen Training
Cwmbran 2002.06 - 2003.01
NVQ Level 2 - Information Technology
Torfaen Training
Cwmbran 2003.01 - 2004.01
NVQ Level 3 - Advice and Guidance
Acorn Training
Newport 2008.04 - 2009.04
NVQ Level 2 - Team leading
Talk Training
Newport 2015.04 - 2016.04
NVQ Level 3 - Leadership and Management
Talk Training
Newport 2016.08 - 2017.04
NVQ Level 5 - Leadership and strategic Management
Talk Training
Newport 2025.08 -
Skills
- Excellent Communicator
- Very customer service driven
- Proficient task and prioritisation skills
- Excellent workload prioritisation and organisation skills
- Efficient decision-making skills
- Optimisation and Strategic planning
- Critical-thinking, active listening and full attention to detail
- Excellent Leadership qualities
- Accountable, adaptable and resourceful
- Coaching and mentoring to ensure high performance
- Excellent use of Microsoft Office
Affiliations
- Swimming
- Fiction writing
- Travelling with friends and family
References
References available upon request.
Timeline
NVQ Level 5 - Leadership and strategic Management
Talk Training
2025.08 -
Repairs Planning Supervisor
Codi Group
2018.04 - Current
NVQ Level 3 - Leadership and Management
Talk Training
2016.08 - 2017.04
NVQ Level 2 - Team leading
Talk Training
2015.04 - 2016.04
Senior Administrator - Repairs & Maintenance
The Pobl Group [Codi Group]
2014.04 - 2018.04
Senior Liaison officer - Solar panel project
Bron Afon Housing Association
2012.06 - 2013.12
Repairs and Maintenance Co-ordinator
Bron Afon Housing Association
2008.04 - 2012.06
NVQ Level 3 - Advice and Guidance
Acorn Training
2008.04 - 2009.04
Repairs Officer/ Administrator - Trades
Torfaen County Borough Council
2004.12 - 2008.04
Administrative Assistant - Finance
Torfaen County Borough Council
2003.01 - 2004.12
NVQ Level 2 - Information Technology
Torfaen Training
2003.01 - 2004.01
Administrative Apprentice- HR
Monmouthshire County Council
2002.06 - 2003.01
NVQ Level 2 - Business Administration
Torfaen Training
2002.06 - 2003.01
Sales assistant
The Cooperative
2001.06 - 2002.06
Customer service assistant - Pharmacy
Boots the Chemist
2000.09 - 2001.06
GCSEs - Various subjects
Abersychan comprehensive school
1995.09 - 2000.05