Irene Assandri
Manchester
Summary
Highly skilled individual with several years’ experience in Office Management and clerical roles. Passionate about managing an office, with a keen interest in providing a pleasant and safe work environment for employees. Instrumental in delivering exceptional assistance in all aspects of professional and cooperative services in compliance with stated guidelines and standards. Adept at preparing accurate documents, managing busy calendars, participating in daily office tasks, and coordinating executive meetings. Expert in strategic planning to solve office problems timeously and effectively by being resourceful and having strong attention to detail. Technically proficient in utilising Microsoft Office Suite. Equipped with exceptional interpersonal, communication, and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Business Support Assistant
MAP Accountants
Manchester
09.2023 - 09.2024
- Responsible for re-writing and updating all Business Support processes, such as on-boarding & off-boarding projects for new staff members and leavers - across the Manchester office and two remote teams, one being overseas, and all three with different protocols/procedures
- Managing travel and transport arrangements for senior leadership, by predicting their day-to-day schedules, meetings and appointments
- Supervised and managed all tendering projects needed by the company by creating spreadsheets and proposals for senior management to approve
- In charge of capturing meeting notes and preparing weekly team meeting recap emails going to the entire organization
- Accountable for preparing documents and presentations for team meetings and quarterly conferences
- Running all team social events, as well as organising the Christmas doo, across three different teams of which two remote ones
- Organising staff birthdays & work anniversaries, as well as all new client gifts, referral gifts and client milestones
- Supporting the Operations Director with recruitment administration and arranging interviews
- Administering and archiving incoming post by filing it digitally in a timely and efficient manner
- Managing all repairs & office renovations by building a strong relationship with building management company
- Arranging all compliance related trainings for staff members on an annual basis & maintaining an organised digital record of all certificate completions.
Office Manager
SafetyCulture
Manchester
04.2023 - 07.2023
- Responsible for the management of employee workplace experience and all facilities related matters, sticking to company brand and global procedures
- Creating Facilities Management processes and implementing them adequately, such as Fire Drill Evacuation plan, and Health & Safety measures
- Keeping a track record of all hard services related assets/equipment that need to be maintained, tested, and serviced
- Execution, implementation and creation of new Office & Health and Safety processes and protocols
- Managing and organising Fire Safety and First Aid training for employees, keeping a track record and scheduling refresher courses
- Responsible for opening new soft services accounts and for running a cleaning services tender, finding company cost-effective solutions, assessing various quotes accordingly
- In charge of procuring all office goods and consumables, whilst keeping shelves and fridges constantly restocked
- Accountable for organising in-house themed company events fortnightly, and for organising monthly charity events on behalf of the company
- Responsible for coordinating/procuring gifts for employee anniversaries, birthdays, and leaving-dos, sticking to company guidelines and protocols
- Completion of entire assets/equipment, and furniture Audit of entire building, in the plans of moving offices
- Liaising with all services, keeping the office running smooth, and communicating daily with the entire office in relation to various office updates.
Personal Assistant
Artis Opus & Element Games
Manchester
01.2022 - 01.2023
- Managed and coordinated the Director’s busy diary and assisted him in his day-to-day activities by high-standard levels and time
- Organised, coordinated, and created correspondence, attachments, documents, reports, and presentations for the Director and his stakeholders
- Managed and fulfilled company director's personal/professional requirements and necessities, such as coordinating meetings, appointments, conferences, and events
- Scheduled local and international personal/corporate travels while arranging transportation and accommodation
- Reminded director of all appointments and meetings by guiding through day-to-day activities
- Served as primary source of contact on behalf of director and corresponded with a wide range of clients by answering all phone calls and emails
- Managed all routine office procedures, including managing telephone calls and emails, and processing them as appropriate, and the maintenance of paper and electronic filing systems
- Coordinated with various private services to manage director's life, including private commitments, vehicle check-ups, health appointments, and house related assignations with multiple engineers
- Assisted the Director in his house move, and coordinated all facilities, contractor, and supplier related necessities.
Office Coordinator
Perrigo Company plc
London
03.2020 - 09.2020
- Managed all office facilities, supplier accounts, and contractors while following up with expense invoice payments and preparing legally required documents with third parties
- Assisted marketing team during pandemic by communicating with stakeholders, researching, and analysing international products, and acted as executive assistant to Marketing Manager
- Developed new company power point templates by collaborating with a creative agency
- Achieved successful website launch by coordinating with internal/external stakeholders to meet strict deadlines
- Implemented regular reviews to ensure readiness of monthly e-magazine
- Oversaw both internal and external switchboards, health and safety compliancy, and office diary management
- Scheduled interviews and acted as first point of contact for all visitors and clients
- Processed stock orders to safeguard cost savings
- Supervised daily couriers and booked both national and international travel arrangements for senior partners across different time zones
- Assisted HR Manager by scheduling legally required staff training and introduced new staff members into company while completing performance reviews after one month
- Created social events for Christmas, summer, and Charity by being proactive and collaborating with other departments
- Managed the on-boarding of new Receptionists, by training them to the role adequately
- Reduced expenses by £3k yearly by initiating filtered taps in the office with refillable glass bottles for clients.
Education
VRQ Level 3: Certificate in Facilities Management IWFM - Facilities Management
Quadrilect LTD
London /2021 - /2021
CIM Level 4: Certificate in Professional Marketing - Digital Marketing
Oxford College of Marketing
London /2016 - /2018
Skills
- Administrative support
- Excellent communicator
- Able to adapt to quick and sudden change
- Excellent interpersonal skills and communication
- Personalised care planning
- Attention to detail and great multitasker
- A Can-Do Attitude and versatile
- Advanced IT skills
Additional Information
Volunteering with Homeless Charity, Two Brews Homeless Charity, Manchester UK, Events Management Internship, The Happy World Company, UK, Volunteer Receptionist, Terrence Higgins Trust, UK, Volunteer Admin Assistant, Cooltan Arts Mental Health Charity, UK
Languages
Italian
Native
English
Fluent
Spanish
Intermediate
IT & SOFTWARE COMPETENCY
- Fully capable of utilising both MacBook and Windows computer systems.
- Confident in using both Microsoft 365 and Google Workspace packages.
- Vast experience in using project management tools such as Asana and HR platforms such as CharlieHR.
- Amply able to use CRM systems such as HighLevel and Keap.
Timeline
Business Support Assistant
MAP Accountants
09.2023 - 09.2024
Office Manager
SafetyCulture
04.2023 - 07.2023
Personal Assistant
Artis Opus & Element Games
01.2022 - 01.2023
Office Coordinator
Perrigo Company plc
03.2020 - 09.2020
VRQ Level 3: Certificate in Facilities Management IWFM - Facilities Management
Quadrilect LTD
/2021 - /2021
CIM Level 4: Certificate in Professional Marketing - Digital Marketing
Oxford College of Marketing
/2016 - /2018
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